Lucent Technologies 555-230-024 manual Definity PC Console

Computer-Telephone Integration Solutions

DEFINITY PC Console

Lucent Technologies DEFINITY PC Console allows your call attendants to handle incoming calls efficiently by personal computer. Using the familiar Microsoft Win- dows graphical interface, the attendants can easily keep track of how long call- ers have been on hold and who they are waiting for. Attendants can monitor up to six calls at once. They need not fumble with pen and paper when handling calls, as they can make notes on their computers about what each caller needs. All this contributes to make a favorable first impression with your customers. Having the call processing software on the same computer with spreadsheet, word process- ing, or other software allows the attendants to stay productive between calls.

Your company directory is displayed on screen with busy extensions shaded. A variety of search functions are available, so attendants can find names and extensions easily. On-line photo identification allows attendants to quickly identify employees. Calls are transferred with the press of a button. On-line help makes it easy for attendants to remind themselves how to use the system.

The PC Console is easily customized, so even if attendants from different shifts share the same computer, they can each preserve their preferences in the call processing environment. The PC Console is available in English, Dutch, Spanish, French, German, and Portuguese. It will be available in Italian in the fall of 1997. If a Spanish-speaking attendant takes over for a French-speaking attendant, for example, a single press of a button converts all labels, error messages and on-line help to Spanish.

CallVisor Adjunct Switch Application

Interface

The CallVisor Adjunct Switch Application Interface (ASAI), is an optional software package for the DEFINITY ECS, offers the productivity gains and customer ser- vice benefits of computer-telephone integration, including faster, more efficient call routing and handling. CallVisor ASAI establishes a built-in, two-way digital link for direct communication between your Switch and computing environment.

The CallVisor interface is based on International Telecommunications Union (ITU)-T standards for ISDN and on International Standards Organization (ISO) standards for data communications. This comprehensive and open applications-level interface provides access to and control of call-processing features via computer. DEFINITY ECS supports the interface on ISDN-BRI and TCP/IP connections as well.

AT&T developed CallVisor ASAI in cooperation with the 170-member ISDN/Digital Multiplexed Interface Users Group, an association of technology companies that promotes ISDN products and services. AT&T published the ASAI specifications in December 1989.

4-2Issue 5 January 1998 555-230-024