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Data Management Solutions 12Issue 5 January 555-230-024
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Install
Digital Signal Level
Definity G3 Fault Management
Re-training Administrators
Connecting to a Network
Standard Configurations
Personal Station Access
Data Call Setup
Attendant Backup
Reliable/Recoverable
Page 136
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Data Management Solutions
8-12
Issue 5 January 1998
555-230-024
Page 135
Page 137
Page 136
Image 136
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Page 137
Contents
Definity
Trademarks
Contents
Industry Applications
Call Center Solutions
Computer-Telephone Integration Solutions
Mobility Solutions
Voice Processing Solutions
Multimedia Solutions
Networking Solutions
Service Upgrade Solutions
Features
Contents
Contents
Contents
Contents
Contents
Contents
Qsig
System Capacity Limits
What Is the Purpose of This Book?
What Is in This Book?
About This Book
Who Should Read This Book?
Page
How Should I Use This Book?
Trademarks and Service Marks
Conventions Used in This Book
Voice Power Unix
Other References
How Can I Order Other Books?
How Can I Make Comments About This Book?
About This Book Xxvi Issue 5 January 555-230-024
Introduction
Definity Enterprise Communications Server
Adaptable
Definity ECS Advantages
Expandable
Integrating
Reliable/Recoverable
State of the Art
International Capabilities
Definity ECS a Global Multimedia Platform
Center Stage Switch
Hardware
Processor Port Network
Expansion Port Network
Carriers and Cabinets
Compact Single-Carrier Cabinets
Compact Single-Carrier Cabinet
Compact Modular Cabinets
Shows a Compact Modular Cabinet
Single-Carrier Cabinets
Shows a typical single-carrier cabinet
Typical Cabinet Stack Four Cabinets Maximum
Multicarrier Cabinets
Shows a typical multicarrier cabinet
Standard Configurations
Standard Configurations
Direct-Connect Configurations
Center Stage Switch Configurations
Reliability and Recoverability
Configuring for Reliability/Recoverability
Standard Reliability
High Reliability
High Reliability, Directly Connected Definity ECS
High Reliability Center Stage Definity ECS
Critical Reliability
10. Critical Reliability, Directly Connected System
11. Critical Reliability Center Stage ECS System
Connections to ECS
12. Typical Definity ECS Connections
Adjunct Connections
Telephone Connections
Network Connections
Power
Remote Service
Software
Industry Applications
Higher Education
Ensure Reliable Telephone Service
Organize Course Offerings and Events
Coordinate Information and Services
Communicate Easily with the Outside World
Teach Many Students for Low Cost
Plan for Expansion and Innovation
Healthcare
Maximize Resources to Reduce Costs
Improve Response in a Busy Urban Environment
Maximize Productivity and Efficiency
Provide Highly Efficient Phone Service
Page
Improve Accessibility to Specialists
Page
Hospitality
Control Costs
Improve Operating Efficiency and Safety
Enhance Guest Services
Specialized Definity ECS Solutions
Financial Services
Tenant Partitioning
Automate Routine Transactions
Network Regional and Global Offices
SIG Global Networking
Call Center
Improve Customer Service
Group Video Systems
Wholesale Distribution
Automate or Streamline Ordering Procedures
Provide Convenient Access to Product Information
Provide Retailer Feedback to Suppliers
Page
Call Center Solutions
Automatic Call Distribution ACD
A Basic Example of Automatic Call Distribution
Page
Call Vectoring
Vector Directory Numbers and Vectors
Applications
Special Treatment for Selected Callers
Night Treatment
Off-loading of Periodic Excess Calls
Look-Ahead Interflow
Information Announcements for the Calling Party
Call Prompting
Expert Agent Selection
Call Distribution Based on Skill
Logical Agent
Direct Agent Calling
Voice Response Integration
Reason Codes
CallVisor Adjunct Switch Application Interface
Home Agent/DEFINITY Extender
CentreVu Call Management System
CentreVu Supervisor
Basic Call Management System
Call Center Summary
A Definity Call Center
On next
Call Center Summary
Call Center Solutions
Computer-Telephone Integration Solutions
Definity PC Console
Capabilities
Page
Architecture
Application Programming Interface
CallVisor for Unix
Definity ECS
CallVisor Services
CallVisor Asai Gateway
CallVisor Asai Maintenance Services
Other Vendor Products
PassageWay
PassageWay Direct Connection
Page
PassageWay Direct Connect Configurations
PassageWay Fast Call for Direct Connection
PassageWay Telephony Services
Hospitality Solutions
Definity ECS
Definity ECS Hospitality Integration
Intuity Lodging
Fax Messaging
Language Options
Additional Features
Call Accounting
Definity ECS Hospitality Enhancements
Attendant Backup
Message Tandeming
E911/CAMA Trunk
Attendant Crisis Alert
Communications with Property Management Systems
Mobility Solutions
Cordless Solution
Medium Range Mobility Solution
TransTalk
Long Range Mobility Solutions
Long Range Mobility Solutions
Definity Wireless Business System
Forum Personal Communications Manager
Page
Mobility Solutions 6Issue 5 January 555-230-024
Definity Extender
Telecommuting Solutions
Lucent Technologies TelecommuterModule
Definity ECS Features for Telecommuting
Remote Call Coverage Call Forwarding Off-Net
Audix Features for Telecommuting
Personal Station Access
Station Security Codes
Conversant Features for Telecommuting
Data Management Solutions8
Data Communications Capabilities
Data Management Features
Digital Signal Level
Digital Interfaces
Digital Communications Protocol
Digital Multiplexed Interface
ISDN-PRI
Data Modules
High Speed Links
Series Data Modules
Asynchronous Data Unit
Modems and Modem Pooling
Definity ECS Modem Pooling
Mode Code Interface
Data Management Solutions 12Issue 5 January 555-230-024
Voice Processing Solutions
Definity Audix
Definity Audix Voice Messaging System
Reliability and Security
Best Solution Worldwide
Easy Installation and Expansion
Improved Clarity
Summary of Definity Audix Features
Intuity Messaging Solutions
Intuity Message Manager
Intuity Conversant System
Voice Messaging Systems and Call Coverage
Page
Conversant Form Filler Plus
Desktop Solutions10
Telephone Features
Abbreviated Dialing
Bridged Call Appearance
Conference
Display of ISDN/PPM Charge
Integrated Directory
Integrated Announcements
Last Number Dialed
Leave Word Calling
Call Coverage
Whisper
Coverage Paths for a Manager
Voice Messaging and Call Coverage
Typical Definity ECS Call Coverage Options
Telephones and Workstations
Message-Retrieval Options
Telephones
Analog Single-Line Telephones
DCP Telephones
Isdn BRI Telephones
Telephones for the Global Marketplace
Series Telephones
555-230-024 Issue 5 January 1998
Series Telephones
Series Telephone
Teleconferencing Products
Quorum A-28 Conference Bridge
SoundStation Audioconferencing Systems
Soundstation EX with External Microphones
SoundStation
SoundStation EX
Desktop Solutions 10-16Issue 5 January 555-230-024
Multimedia Solutions11
Multimedia complex
High-Level feature description
Multimedia Call Handling
11-4Issue 5 January 555-230-024
Definity ECS Multimedia Call Handling
Video Products and Services
Multimedia Applications Server Interface
Group Video System
Page
Desktop Conferencing Systems
MultiPoint Control Unit
Arranging Conferences
Networking Solutions12
Qsig Global Networking
World Class Routing
Network Management Features
Time of Day Routing
Additional Network Feature Path Replacement
Automatic Route Selection
Automatic Alternate Routing
Look Ahead Routing
Generalized Route Selection
Facility Restriction Level
Remote Network Access
Bearer Capability Class
Mode of Release Control
Public Network Call Priority
Call Retention
Forced Disconnect
Authorization Codes
Network Interfaces and Equipment
Intrusion
Re-Ring
Local Exchange Trunks
Tie Trunks
Auxiliary Trunks
Miscellaneous Trunks
E1 Interface
Digital Interfaces
T1 Interfaces
Stratum 3 Clock
Isdn
Isdn
Definity ECS and Isdn
Isdn
Centralized Attendant Service
Main/Satellite/Tributary
Electronic Tandem Network
SDN
Definity ECS as Part of a DCS
Wideband Signaling
Distributed Communications System and Isdn
Isdn
Service Upgrade Solutions13
Amortizing Replacement Costs
Connecting to a Network
Ensuring Uninterrupted Service
Re-training Administrators
Storing New Equipment
Making Optimum Use Available Lines
Backward Compatibility
Seamless Integration
System Management Solutions
Definity ECS Management Terminal
System Management Terminal Applications
Definity G3 Management Applications
Page
Definity G3 Fault Management
Terranova ECS Administration
OneVision Enterprise Network Management Applications
System Access Interface Support
System Access
Definity G3 Proxy Agent
Terminal Administration
Administration Without Hardware
Concurrent User Sessions
Host Interface
Terminal Translation Initialization
Scheduling
Basic Reporting
Performance Measurements
Page
Page
ECS Reports Generator
Page
Call Charge Information
Call Detail Recording Features
Call Detail Recording
Call Detail Recording Devices
Call Accounting Systems
Call Accounting System for Windows
Call Accounting System Terminal
Intuity Call Accounting System
Security
Security Violation Notification
Call Restrictions
Features
Automatic Routing Features
Automatic Alternate Routing AAR
Automatic Route Selection ARS
AAR/ARS Overlap Sending
Alternate Facility Restriction Levels
AAR/ARS Partitioning
Facility Restriction Levels Traveling Class Marks
Subnet Trunking
Basic Features
Administered Connections
Administrable Language Displays
Alphanumeric Dialing
Alternate Operations Support System Alarm Number
Attendant Backup Alerting
Answer Detection
Attendant Auto-Manual Splitting
Attendant Control of Trunk Group Access
Attendant Call Waiting
Attendant Calling of Inward Restricted Stations
Attendant Console
Attendant Override of Diversion Features
Attendant Direct Extension Selection With Busy Lamp Field
Attendant Direct Trunk Group Selection
Attendant Display
Attendant Recall
Attendant Release Loop Operation
Attendant Serial Calling
Audible Message Waiting
Auto Start and Don’t Split
Automatic Callback
Automatic Circuit Assurance
Automatic Incoming Call Display
Automatic Transmission Measurement System
Block Collect Call
Bridged Call Appearance Multi-Appearance Telephone
Bridged Call Appearance Single-Line Telephone
Busy Verification of Terminals and Trunks
Bulletin Board
Call Charge Information
Call Detail Recording
Call Coverage
Call Forwarding
Class of Service
Code Calling Access
Call Park
Call Pickup
Customer-Provided Equipment Alarm
Data Call Setup
Conference Attendant
Conference Terminal
Default Dialing
Dial Access to Attendant
Data Hot Line
Data Privacy
Dialed Number Identification Service
Emergency Access to the Attendant
Extended User Administration Redirected Calls
Distinctive Ringing
External Device Alarming
Fiber Link Administration
Facility Busy Indication
Facility Test Calls
Hold Automatic
Hold
Hunt Groups
Individual Attendant Access
Intercept Treatment
Intercom Dial
Intercom Automatic
Internal Automatic Answer
Loudspeaker Paging Access
Manual Originating Line Service
Line Lockout
Listed Directory Number
Manual signaling
Misoperation Handling
Modem Pooling
Multi-Appearance Preselection and Preference
Music-on-Hold Access
Night Service
Power Failure Transfer
PC/PBX Connection
Personalized Ringing
Priority Calling
Recall signaling
Privacy Manual Exclusion
Pull Transfer
Recorded Announcements
Recorded Telephone Dictation Access
Remote Access
Ringing Abbreviated and Delayed
Restriction Controlled
Telephone Self Administration
Send All Calls
Station Hunting
Temporary Bridged Appearance
Timed Reminder and Attendant Timers
Terminating Extension Group
Trunk Group Busy/Warning Indicators to Attendant
Transfer
Transfer Outgoing Trunk to Outgoing Trunk
Trunk Flash
Trunk Identification By Attendant
Visually Impaired Attendant Service
Trunk-to-Trunk Transfer
Voice Message Retrieval
Voice Terminal Alerting Options
Voice Terminal Display
World Class Tone Detection
Call Center Features
Automatic Call Distribution
Basic Call Management System
Call Management System CMS
Call Prompting
Calling Party/Billing Number
CallVisor Adjunct-Switch Application Interface Asai
Per Call CPN Restriction
Direct Agent Announcement
Expert Agent Selection
Flexible Billing
Inbound Call Management
Intraflow and Interflow
Look-Ahead Interflow
Malicious Call Trace
Multiple Call Handling
Service Observing
Redirection on No Answer
VDN in a Coverage Path
VDN of Origin Announcement
Hospitality Features
Voice Response Integration
VuStats
Attendant Room Status
Hospitality Services
Do Not Disturb
Dual Wakeup
Room Activated Wakeup With Tones
Multimedia Features
Property Management System PMS Digit to Insert/Delete
Single-Digit Dialing and Mixed Station Numbering
Multimedia call Early Answer on vectors and stations
Multimedia Call Handling
Multimedia data conferencing T.120 via ESM
Private Networking Features
DCS Attendant Control of Trunk Group Access
DCS Alphanumeric Display for Terminals
DCS Attendant Display
DCS Automatic Callback
DCS Call Forwarding
DCS Call Waiting
DCS Distinctive Ringing
DCS Leave Word Calling
Extended Trunk Access
DCS Over ISDN-PRI D-channel
DCS Trunk Group Busy/Warning Indication
DCS With Reroute
Private Network Access
Extension Number Portability
Inter-PBX Attendant Calls
Node Number Routing
Qsig Call Offer
Qsig Call Forwarding Diversion
Qsig Call Transfer
Qsig Manufacturers Specific Information MSI
Qsig Name and Number Identification
Qsig Path Replacement
Qsig Called/Busy Name Display
Qsig Path Retention
Transit Counter
Page
Trunk Group Features
DS1 Trunk Service
Isdn General
R6 BRI Trunk Enhancements
NT Qsig Peer Protocol
Full Etsi Functionality
Automatic TEI
Layer 1 Deactivation
Call-by-Call Service Selection
Facility and Non-Facility Associated Signaling
Wideband Switching
Multiple Subscriber Number MSN Limited
Overview
System Capacity LimitsB
Multiple Offer Categories
Table B-1. Offer Category a vs. B
System Capacity Limits
Abbreviated Dialing AD
Automatic Call Distribution ACD
Next
Attendant Service
Automatic Callback Calls
Call Appearances
Call Forwarding
CallVisor Asai
Masi
External Device Alarming Expert Agent Selection EAS
Mldn
Paging
System Administration
Speech Synthesis Circuit Packs
Voice Terminals49
VuStats
555-230-024 Issue 5 January 1998 B-19
8403B default 8403B loaded with 3 CA 8410B default
References
Administration
Basic Definity ECS Documents
Installation and Maintenance
Definity ECS Release 6.2 Change Description, Issue 1
555-230-124
Definity ECS Release 6 Maintenance for R6r, Issue 2
BCS Products Security Handbook, Issue 6
Call Center Documents
Application-Specific Documents
CentreVu CMS
Definity ECS Release 6 Call Visor Asai Overview, Issue 2
ACD
Console Operations
Definity ECS Release 6 Hospitality Operations , Issue 4
Hospitality
References 10Issue 5 January 555-230-024
GlossaryGL and Abbreviations
Numerics
Adap
Accunet
ADC
ADM
ADU
AIM
Aiod
Albo
ALM-ACK
AMW
ANI
ARS
Asai
ATB
ATD
ATM
Audix
AUX
AVD
Awoh
AWG
BCC
Bcms
BCT
BER
Cacr
BTU
CAG
CARR-POW
Cama
CAS
CA-TSC
CBC
Ccis
Ccitt
Cdru
CEM
CEPT1
Cispr
CMS
Cmdr
COR
COS
CPE
CPN
CPN/BN
Csso
CSU
CTS
CWC
DCE
DCO
DCP
DCS
Did
Diod
Diva
DLC
Dldm
DMI
Doss
DOT
DPM
DPR
Dwbs
DXS
EAL
Ebcdic
EMI
EPN
Eprom
Epscs
FAC
FAS
FAT
FAX
FCC
G3-MA
G3-MT
Gptr
GRS
IAS
Hnpa
ICC
ICD
Icdos
Icht
ICI
Integrated Services Digital Network Isdn
Intercept tone
Interface
Internal call
Inwats
Isdn
IS/DTT
ISN
LAN
LAP-D
Lapd
Lata
Linl
LSU
LWC
MAC
MAP
Mapd
MA-UUI
MCC
MEM
MET
MFB
MIM
MOS
Mpdm
MS/T
MSA
Mssnet
Mtdm
MTP
MTT
Nanp
NAU
NCA/TSC
Ncoss
NPA
NPE
NQC
NSE
OQT
Osha
OSI
OSS
PBX
PCM
Pcol
Pcolg
PLS
PMS
PNA
POE
Procr
PSC
Psdn
PTC
Qppcn
Osig
RAM
RBS
REN
RFP
Rhnpa
Rinl
RSC
Rose
Sabm
SAC
Sddn
SDI
Sdlc
SDN
Spid
SSI
SSM
SSV
SXS
Sysam
Taas
Tabs
TAC
TCM
TOD
TOP
TSC
TTI
Tttn
TTY
UAP
Uart
VAR
VDN
VIS
Vlsi
WSS
WSA
ZCS
Glossary and Abbreviations GL-52Issue 5 January 555-230-024
Index
Numerics
IN-2Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-3
IN-4Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-5
IN-6Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-7
IN-8Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-9
IN-10Issue 5 January 555-230-024
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