Wsa, Wss, Zcs | Lucent Technologies 555-230-024 instruction

Glossary and Abbreviations

wideband

A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1 facility with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and N x DS0 calls are wideband.

wideband access endpoint

Access endpoints, extended with wideband switching to include wideband access endpoints. A wideband access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an extension. The Administered Connections feature provides call control for calls originating from wideband access endpoints.

wink-start tie trunk

A trunk with which, after making a connection with a distant switching system for an outgoing call, the system waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an incoming call, the system sends the wink signal when ready to receive digits.

work mode

One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon logging in, an agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Manual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode.

work state

An ACD agent may be a member of up to three different splits. Each ACD agent continuously exhibits a work state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD (answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work modes). The BCMS feature monitors work states and uses this information to provide BCMS reports.

write operation

The process of putting information onto a storage medium, such as a hard disk.

WSA

Waiting session accept

WSS

Wireless Subscriber System

Z

ZCS

Zero Code Suppression

555-230-024

Issue 5 January 1998 GL-51

Image 351

Lucent Technologies 555-230-024 manual Wsa, Wss, Zcs

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits Who Should Read This Book? What Is the Purpose of This Book?What Is in This Book? About This BookPage Trademarks and Service Marks How Should I Use This Book?Conventions Used in This Book Other References Voice Power Unix How Can I Make Comments About This Book? How Can I Order Other Books? About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server Introduction Definity ECS Advantages AdaptableExpandable Reliable/Recoverable IntegratingState of the Art Definity ECS a Global Multimedia Platform International Capabilities Expansion Port Network Center Stage SwitchHardware Processor Port Network Carriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier Cabinets Shows a Compact Modular Cabinet Compact Modular Cabinets Shows a typical single-carrier cabinet Single-Carrier Cabinets Typical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier Cabinets Standard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect Configurations Configuring for Reliability/Recoverability Reliability and Recoverability High Reliability Standard Reliability High Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability 11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Remote Service PowerSoftware Industry Applications Ensure Reliable Telephone Service Higher EducationOrganize Course Offerings and Events Communicate Easily with the Outside World Coordinate Information and Services Teach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs Healthcare Improve Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs Hospitality Enhance Guest Services Improve Operating Efficiency and Safety Specialized Definity ECS Solutions Tenant Partitioning Financial Services Network Regional and Global Offices Automate Routine Transactions Call Center SIG Global Networking Group Video Systems Improve Customer Service Wholesale Distribution Provide Convenient Access to Product Information Automate or Streamline Ordering ProceduresProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Night Treatment Vector Directory Numbers and VectorsApplications Special Treatment for Selected Callers Look-Ahead Interflow Off-loading of Periodic Excess CallsInformation Announcements for the Calling Party Expert Agent Selection Call Prompting Logical Agent Call Distribution Based on Skill Voice Response Integration Direct Agent CallingReason Codes Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application Interface CentreVu Call Management System Basic Call Management System CentreVu Supervisor Call Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface Architecture CallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor Services Other Vendor Products CallVisor Asai Maintenance Services PassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect Configurations PassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity Lodging Additional Features Language OptionsCall Accounting Attendant Backup Definity ECS Hospitality EnhancementsMessage Tandeming Attendant Crisis Alert E911/CAMA Trunk Communications with Property Management Systems Cordless Solution Mobility Solutions TransTalk Medium Range Mobility Solution Long Range Mobility Solutions Long Range Mobility Solutions Forum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Telecommuting Solutions Definity ExtenderLucent Technologies TelecommuterModule Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for Telecommuting Personal Station Access Audix Features for TelecommutingStation Security Codes Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8 Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications Protocol ISDN-PRI High Speed Links Data Modules Series Data Modules Modems and Modem Pooling Asynchronous Data Unit Definity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing Solutions Definity Audix Voice Messaging System Reliability and Security Easy Installation and Expansion Best Solution WorldwideImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10 Display of ISDN/PPM Charge Abbreviated DialingBridged Call Appearance Conference Integrated Announcements Integrated DirectoryLast Number Dialed Call Coverage Leave Word CallingWhisper Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call Coverage Analog Single-Line Telephones Telephones and WorkstationsMessage-Retrieval Options Telephones Series Telephones DCP TelephonesIsdn BRI Telephones Telephones for the Global Marketplace 555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing Products SoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStation Desktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11 High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and Services Group Video System Page MultiPoint Control Unit Desktop Conferencing Systems Arranging Conferences Qsig Global Networking Networking Solutions12 World Class Routing Time of Day Routing Network Management Features Look Ahead Routing Additional Network Feature Path ReplacementAutomatic Route Selection Automatic Alternate Routing Facility Restriction Level Generalized Route Selection Bearer Capability Class Remote Network Access Forced Disconnect Mode of Release ControlPublic Network Call Priority Call Retention Re-Ring Authorization CodesNetwork Interfaces and Equipment Intrusion Miscellaneous Trunks Local Exchange TrunksTie Trunks Auxiliary Trunks Digital Interfaces E1 InterfaceT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband Signaling Isdn Service Upgrade Solutions13 Connecting to a Network Amortizing Replacement CostsEnsuring Uninterrupted Service Backward Compatibility Re-training AdministratorsStoring New Equipment Making Optimum Use Available Lines Seamless Integration System Management Solutions System Management Terminal Applications Definity ECS Management TerminalDefinity G3 Management Applications Page Terranova ECS Administration Definity G3 Fault ManagementOneVision Enterprise Network Management Applications System Access System Access Interface SupportDefinity G3 Proxy Agent Host Interface Terminal AdministrationAdministration Without Hardware Concurrent User Sessions Terminal Translation Initialization Basic Reporting Scheduling Performance Measurements Page Page ECS Reports Generator Page Call Detail Recording Features Call Charge InformationCall Detail Recording Call Accounting Systems Call Detail Recording Devices Call Accounting System Terminal Call Accounting System for Windows Security Intuity Call Accounting SystemSecurity Violation Notification Call Restrictions Features AAR/ARS Overlap Sending Automatic Routing FeaturesAutomatic Alternate Routing AAR Automatic Route Selection ARS AAR/ARS Partitioning Alternate Facility Restriction LevelsFacility Restriction Levels Traveling Class Marks Subnet Trunking Alphanumeric Dialing Basic FeaturesAdministered Connections Administrable Language Displays Attendant Auto-Manual Splitting Alternate Operations Support System Alarm NumberAttendant Backup Alerting Answer Detection Attendant Console Attendant Control of Trunk Group AccessAttendant Call Waiting Attendant Calling of Inward Restricted Stations Attendant Display Attendant Override of Diversion FeaturesAttendant Direct Extension Selection With Busy Lamp Field Attendant Direct Trunk Group Selection Audible Message Waiting Attendant RecallAttendant Release Loop Operation Attendant Serial Calling Automatic Incoming Call Display Auto Start and Don’t SplitAutomatic Callback Automatic Circuit Assurance Bridged Call Appearance Single-Line Telephone Automatic Transmission Measurement SystemBlock Collect Call Bridged Call Appearance Multi-Appearance Telephone Bulletin Board Busy Verification of Terminals and TrunksCall Charge Information Call Coverage Call Detail RecordingCall Forwarding Call Pickup Class of ServiceCode Calling Access Call Park Conference Terminal Customer-Provided Equipment AlarmData Call Setup Conference Attendant Data Privacy Default DialingDial Access to Attendant Data Hot Line Distinctive Ringing Dialed Number Identification ServiceEmergency Access to the Attendant Extended User Administration Redirected Calls Facility Test Calls External Device AlarmingFiber Link Administration Facility Busy Indication Hold Hold AutomaticHunt Groups Intercept Treatment Individual Attendant Access Intercom Automatic Intercom DialInternal Automatic Answer Listed Directory Number Loudspeaker Paging AccessManual Originating Line Service Line Lockout Multi-Appearance Preselection and Preference Manual signalingMisoperation Handling Modem Pooling Night Service Music-on-Hold Access Priority Calling Power Failure TransferPC/PBX Connection Personalized Ringing Recorded Announcements Recall signalingPrivacy Manual Exclusion Pull Transfer Restriction Controlled Recorded Telephone Dictation AccessRemote Access Ringing Abbreviated and Delayed Temporary Bridged Appearance Telephone Self AdministrationSend All Calls Station Hunting Terminating Extension Group Timed Reminder and Attendant Timers Trunk Flash Trunk Group Busy/Warning Indicators to AttendantTransfer Transfer Outgoing Trunk to Outgoing Trunk Visually Impaired Attendant Service Trunk Identification By AttendantTrunk-to-Trunk Transfer World Class Tone Detection Voice Message RetrievalVoice Terminal Alerting Options Voice Terminal Display Call Center Features Call Prompting Automatic Call DistributionBasic Call Management System Call Management System CMS CallVisor Adjunct-Switch Application Interface Asai Calling Party/Billing NumberPer Call CPN Restriction Inbound Call Management Direct Agent AnnouncementExpert Agent Selection Flexible Billing Multiple Call Handling Intraflow and InterflowLook-Ahead Interflow Malicious Call Trace VDN of Origin Announcement Service ObservingRedirection on No Answer VDN in a Coverage Path Attendant Room Status Hospitality FeaturesVoice Response Integration VuStats Room Activated Wakeup With Tones Hospitality ServicesDo Not Disturb Dual Wakeup Multimedia call Early Answer on vectors and stations Multimedia FeaturesProperty Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station Numbering Multimedia data conferencing T.120 via ESM Multimedia Call Handling Private Networking Features DCS Automatic Callback DCS Attendant Control of Trunk Group AccessDCS Alphanumeric Display for Terminals DCS Attendant Display DCS Leave Word Calling DCS Call ForwardingDCS Call Waiting DCS Distinctive Ringing DCS With Reroute Extended Trunk AccessDCS Over ISDN-PRI D-channel DCS Trunk Group Busy/Warning Indication Node Number Routing Private Network AccessExtension Number Portability Inter-PBX Attendant Calls Qsig Call Forwarding Diversion Qsig Call OfferQsig Call Transfer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSI Transit Counter Qsig Path ReplacementQsig Called/Busy Name Display Qsig Path RetentionPage R6 BRI Trunk Enhancements Trunk Group FeaturesDS1 Trunk Service Isdn General Layer 1 Deactivation NT Qsig Peer ProtocolFull Etsi Functionality Automatic TEI Multiple Subscriber Number MSN Limited Call-by-Call Service SelectionFacility and Non-Facility Associated Signaling Wideband Switching System Capacity LimitsB OverviewMultiple Offer Categories Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity Limits Automatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Administration ReferencesBasic Definity ECS Documents Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance 555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6 CentreVu CMS Application-Specific Documents Definity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACD Hospitality Definity ECS Release 6 Hospitality Operations , Issue 4 References 10Issue 5 January 555-230-024 Numerics GlossaryGL and Abbreviations Accunet AdapADC Aiod ADMADU AIM ANI AlboALM-ACK AMW ATD ARSAsai ATB Audix ATM AWG AUXAVD Awoh BER BCCBcms BCT BTU CacrCAG Cama CARR-POWCAS Ccitt CA-TSCCBC Ccis Cispr CdruCEM CEPT1 Cmdr CMSCOR CPN/BN COSCPE CPN CWC CssoCSU CTS DCS DCEDCO DCP Diod Did DMI DivaDLC Dldm DPR DossDOT DPM Ebcdic DwbsDXS EAL Epscs EMIEPN Eprom FAC FCC FASFAT FAX GRS G3-MAG3-MT Gptr Hnpa IASICC ICI ICDIcdos Icht Internal call Integrated Services Digital Network IsdnIntercept tone Interface ISN InwatsIsdn IS/DTT Lata LANLAP-D Lapd MAC LinlLSU LWC MCC MAPMapd MA-UUI MIM MEMMET MFB MSA MOSMpdm MS/T MTT MssnetMtdm MTP Ncoss NanpNAU NCA/TSC NSE NPANPE NQC OSS OQTOsha OSI Pcolg PBXPCM Pcol POE PLSPMS PNA PTC ProcrPSC Psdn RBS QppcnOsig RAM Rinl RENRFP Rhnpa SAC RSCRose Sabm SDN SddnSDI Sdlc SSV SpidSSI SSM Sysam SXS TCM TaasTabs TAC TTI TODTOP TSC Uart TttnTTY UAP Vlsi VARVDN VIS WSA WSSZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics Index IN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024