Lucent Technologies manual IN-6Issue 5 January 555-230-024

Index

Host-Computer Access, 8-4hunt groups

Automatic Available, 3-5Call Vectoring, 3-6

CentreVu Call Management System, 3-12interflow, 3-4

overflow, 3-4queuing, 3-4

redirection of ACD calls, 3-4

I

I/O links, 1-15implementation

CallVisor ASAI services available, 4-8GIS server 3000, 4-10

industry applications, 2-1installation, carriers, 1-12Integrated Directory, 10-3integration

computer-telephone,4-1hospitality services, 5-2international, 4-1Voice Response, 3-10

interfaces BRI, 12-12

digital, 8-4,8-5,12-10

Digital Multiplexed Interface, 8-5DS1, 12-10

EI, 12-10

high speed links, 8-7ISDN-PRI,8-6network, 12-8

PRI, 12-13

T1, 12-10Interflow

ACD hunt groups, 3-4

Call Forwarding All Calls, 3-4international

availability of Mobility features, 6-1integration, 4-1

market, 1-4

multilanguage displays, 1-4network connections, 1-25

international direct distance dialed calls, 12-3International Standards Organization (ISO) standards, 4-2International Telecommunications Union (ITU)-T standards,

CallVisor interface, 4-2Intraflow

Call Coverage paths, 3-4

redirection of ACD hunt group calls, 3-4Intrusion, 12-8

INTUITY

AUDIX voice messaging, 9-6Message Manager, 9-7

INTUITY Lodging, 5-4,9-7

administration, 5-2Call Accounting, 5-5Fax Messaging, 5-4features, 5-5language options, 5-5

ISDN

and DEFINITY ECS, 12-14capabilities and features, 12-12DCS, 12-21

messages, Expert Agent Selection, 3-8primary rate interface, 4-5

ISDN Advice of Charge, 10-2CallVisor ASAI, 4-4

ISDN-BRI

DEFINITY ECS support, 12-15telephones, 10-8

ISDN-PRI

combining with DEFINITY ECS DS1 interfaces, 12-11DEFINITY ECS support, 12-15

description, 8-6,12-11Look Ahead routing, 12-4

L

Last Number Dialled, 10-3

Leave Word Calling, 9-6,10-4,12-19local exchange trunks, 12-9

lodging establishments, systems used, 5-2Logical Agent, 3-9

login IDs, agents, 3-9Look Ahead routing, 12-4Look-Ahead Interflow

Call Center, 3-7Call Vectoring, 3-7

Lucent FreeWorks Solutions, 6-1

Lucent PassageWay desktop application, 4-6

M

main/satellite/tributary configurations, 12-17maintenance

CallVisor ASAI, 4-4,4-9standard agreement, 4-9

Malicious Call Trace (MCT), ACD, 3-5measurements

performance, 14-9

measurements, Basic Call Management System, 3-14MEGACOM 800 Service, 12-13

memory shadowing, 1-15Message Retrieval, options, 10-7

Message Tandeming, DEFINITY ECS, Hospitality enhancements, 5-6

messaging services, 10-6

messaging systems, INTUITY Lodging, 5-4

IN-6Issue 5 January 1998 555-230-024