Telecommuting Solutions
back to call coverage (voice messaging or an attendant) if the telecommuter is busy or unavailable. The seamless connections give the caller the impression that the telecommuter is actually in the office.
The module makes the power of DEFINITY ECS available to telecommuters from any
■Transfer a call
■Set up a conference call
■Use abbreviated dialing
■Place
■Receive, leave and retrieve voice messages
Telecommuters need not always be at a fixed location, as the target telephone number is easily changed. The modules can be reprogrammed to accommodate different users as well. The module can be set up in two modes:
■Per Session Mode (intensive calling requirements), in which a continuous link is maintained between the telecommuter’s phone and the office DEFINITY ECS. It eliminates the need to log in and log out when making calls. The telecommuter’s phone is continuously
■Per Call Mode (moderate calling requirements), in which the employee must log in to make calls or use DEFINITY features. The module rings the telecommuter’s phone when incoming calls arrive, using a distinctive tone. This allows the employee to distinguish between business and personal calls so he or she can answer appropriately.
Each module can be shared by as many as 25 users (though only one may be logged in at any one time). Several security features make it difficult for the system to be abused by hackers.
DEFINITY ECS Features for Telecommuting
DEFINITY ECS includes several features for the convenience of telecommuters:
Remote Call Coverage/
Call Forwarding Off-Net
Remote Call Coverage and Call Forwarding
