Glossary and Abbreviations
equipment). Restoration is done within seconds of a service disruption so that critical data applications can remain operational.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the
automatic trunk
A trunk that does not require addressing information because the destination is predetermined. A request for service on the trunk, called a seizure, is sufficient to route the call. The normal destination of an automatic trunk is the
AUX
Auxiliary
auxiliary equipment
Equipment used for optional system features, such as Loudspeaker Paging and
auxiliary trunk
A trunk used to connect auxiliary equipment, such as
Aux-Work mode
A work mode in which agents are unavailable to receive ACD calls. Agents enter
AVD
Alternate voice/data
AWOH
See Administration Without Hardware (AWOH).
AWG
American Wire Gauge
AWT
Average work time
B
B8ZS
Bipolar Eight Zero Substitution.
bandwidth
The difference, expressed in hertz, between the defined highest and lowest frequencies in a range.
barrier code
A security code used with the Remote Access feature to prevent unauthorized access to the system.
baud
A unit of transmission rate equal to the number of signal events per second. See also bit rate and bits per second (bps).
Issue 5 January 1998 |