Industry Applications
Here are some additional ways DEFINITY ECS can help you serve your customers:
■INTUITY CONVERSANT brokerage applications allow your brokerage customers who use car telephones to access account information by speaking rather than pressing keys.
■Expected Wait Time tells callers how long they can expect to wait in queue, and offers transactions options according to how long they will be waiting.
■The system can also be set up to provide callers with investment and loan information related to their portfolios while they are waiting in queue.
■DEFINITY ECS’s open architecture allows you to easily change and modify features to meet the changing needs of your customers. For example, setting up a telemarketing center often requires making only minor modifications to your DEFINITY ECS call center.
■Some global organizations have calls received after business hours relayed to an office still open for business in another part of the world. This saves the cost of
Wholesale Distribution
The wholesale distribution industry includes both merchants and agents. Merchants buy and sell merchandise, while agents limit themselves to presenting the merchandise and negotiating its sale. Some wholesale distribution companies serve both functions, depending on the circumstances. Most wholesale distribution companies are relatively small, and face increasing competition from larger firms and even from manufacturers themselves. Therefore, most wholesalers cannot easily raise the prices of their products. Continued success requires that they reduce costs and offer more services to both suppliers and customers.
Wholesale Distributors worldwide seek to:
■Provide convenient access to product information
■Automate or streamline ordering procedures
■Provide retailer feedback to suppliers
■Automate routine tasks
■Network regional and global offices
■Upgrade customer service
