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Lucent Technologies 555-230-024 manual Contents

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Extended User Administration
of Redirected Calls	A-17
External Device Alarming	A-18
Facility Busy Indication	A-18
Facility Test Calls	A-18
Fiber Link Administration	A-18
Go to Cover	A-18
Group Listen	A-18
Group Paging	A-19
Hold	A-19
Hold — Automatic	A-19
Hunt Groups	A-19
Individual Attendant Access	A-20
Integrated Directory	A-20
Integrated Services Digital Network — Basic Rate
Interface (ISDN-BRI)	A-20
Intercept Treatment	A-20
Intercom — Automatic	A-21
Intercom — Dial	A-21
Internal Automatic Answer	A-21
Last Number Dialed	A-21
Leave Word Calling	A-21
Line Lockout	A-22
Listed Directory Number	A-22
Loudspeaker Paging Access	A-22
Manual Message Waiting	A-22
Manual Originating Line Service	A-22
Manual signaling	A-23
Misoperation Handling	A-23
Modem Pooling	A-23
Multi-Appearance Preselection and Preference	A-23
Music-on-Hold Access	A-24
Night Service	A-24
PC/PBX Connection	A-25
Personal Station Access	A-25

555-230-024

Issue 5 January 1998 xv

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Lucent Technologies 555-230-024 manual Contents

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits Who Should Read This Book? What Is the Purpose of This Book?What Is in This Book? About This BookPage Trademarks and Service Marks How Should I Use This Book?Conventions Used in This Book Other References Voice Power UnixHow Can I Make Comments About This Book? How Can I Order Other Books?About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server IntroductionDefinity ECS Advantages AdaptableExpandable Reliable/Recoverable IntegratingState of the Art Definity ECS a Global Multimedia Platform International CapabilitiesExpansion Port Network Center Stage SwitchHardware Processor Port NetworkCarriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier CabinetsShows a Compact Modular Cabinet Compact Modular CabinetsShows a typical single-carrier cabinet Single-Carrier CabinetsTypical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier CabinetsStandard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect ConfigurationsConfiguring for Reliability/Recoverability Reliability and RecoverabilityHigh Reliability Standard ReliabilityHigh Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Remote Service PowerSoftware Industry Applications Ensure Reliable Telephone Service Higher EducationOrganize Course Offerings and Events Communicate Easily with the Outside World Coordinate Information and ServicesTeach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs HealthcareImprove Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs HospitalityEnhance Guest Services Improve Operating Efficiency and SafetySpecialized Definity ECS Solutions Tenant Partitioning Financial ServicesNetwork Regional and Global Offices Automate Routine TransactionsCall Center SIG Global NetworkingGroup Video Systems Improve Customer ServiceWholesale Distribution Provide Convenient Access to Product Information Automate or Streamline Ordering ProceduresProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Night Treatment Vector Directory Numbers and VectorsApplications Special Treatment for Selected CallersLook-Ahead Interflow Off-loading of Periodic Excess CallsInformation Announcements for the Calling Party Expert Agent Selection Call PromptingLogical Agent Call Distribution Based on SkillVoice Response Integration Direct Agent CallingReason Codes Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application InterfaceCentreVu Call Management System Basic Call Management System CentreVu SupervisorCall Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface ArchitectureCallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor ServicesOther Vendor Products CallVisor Asai Maintenance ServicesPassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect ConfigurationsPassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity LodgingAdditional Features Language OptionsCall Accounting Attendant Backup Definity ECS Hospitality EnhancementsMessage Tandeming Attendant Crisis Alert E911/CAMA TrunkCommunications with Property Management Systems Cordless Solution Mobility SolutionsTransTalk Medium Range Mobility SolutionLong Range Mobility Solutions Long Range Mobility SolutionsForum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Telecommuting Solutions Definity ExtenderLucent Technologies TelecommuterModule Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for TelecommutingPersonal Station Access Audix Features for TelecommutingStation Security Codes Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications ProtocolISDN-PRI High Speed Links Data ModulesSeries Data Modules Modems and Modem Pooling Asynchronous Data UnitDefinity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing SolutionsDefinity Audix Voice Messaging System Reliability and Security Easy Installation and Expansion Best Solution WorldwideImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10Display of ISDN/PPM Charge Abbreviated DialingBridged Call Appearance ConferenceIntegrated Announcements Integrated DirectoryLast Number Dialed Call Coverage Leave Word CallingWhisper Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call CoverageAnalog Single-Line Telephones Telephones and WorkstationsMessage-Retrieval Options TelephonesSeries Telephones DCP TelephonesIsdn BRI Telephones Telephones for the Global Marketplace555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing ProductsSoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStationDesktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and ServicesGroup Video System Page MultiPoint Control Unit Desktop Conferencing SystemsArranging Conferences Qsig Global Networking Networking Solutions12World Class Routing Time of Day Routing Network Management FeaturesLook Ahead Routing Additional Network Feature Path ReplacementAutomatic Route Selection Automatic Alternate RoutingFacility Restriction Level Generalized Route SelectionBearer Capability Class Remote Network AccessForced Disconnect Mode of Release ControlPublic Network Call Priority Call RetentionRe-Ring Authorization CodesNetwork Interfaces and Equipment IntrusionMiscellaneous Trunks Local Exchange TrunksTie Trunks Auxiliary TrunksDigital Interfaces E1 InterfaceT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband SignalingIsdn Service Upgrade Solutions13 Connecting to a Network Amortizing Replacement CostsEnsuring Uninterrupted Service Backward Compatibility Re-training AdministratorsStoring New Equipment Making Optimum Use Available LinesSeamless Integration System Management Solutions System Management Terminal Applications Definity ECS Management TerminalDefinity G3 Management Applications Page Terranova ECS Administration Definity G3 Fault ManagementOneVision Enterprise Network Management Applications System Access System Access Interface SupportDefinity G3 Proxy Agent Host Interface Terminal AdministrationAdministration Without Hardware Concurrent User SessionsTerminal Translation Initialization Basic Reporting SchedulingPerformance Measurements Page Page ECS Reports Generator Page Call Detail Recording Features Call Charge InformationCall Detail Recording Call Accounting Systems Call Detail Recording DevicesCall Accounting System Terminal Call Accounting System for WindowsSecurity Intuity Call Accounting SystemSecurity Violation Notification Call Restrictions Features AAR/ARS Overlap Sending Automatic Routing FeaturesAutomatic Alternate Routing AAR Automatic Route Selection ARSAAR/ARS Partitioning Alternate Facility Restriction LevelsFacility Restriction Levels Traveling Class Marks Subnet Trunking Alphanumeric Dialing Basic FeaturesAdministered Connections Administrable Language DisplaysAttendant Auto-Manual Splitting Alternate Operations Support System Alarm NumberAttendant Backup Alerting Answer DetectionAttendant Console Attendant Control of Trunk Group AccessAttendant Call Waiting Attendant Calling of Inward Restricted StationsAttendant Display Attendant Override of Diversion FeaturesAttendant Direct Extension Selection With Busy Lamp Field Attendant Direct Trunk Group SelectionAudible Message Waiting Attendant RecallAttendant Release Loop Operation Attendant Serial CallingAutomatic Incoming Call Display Auto Start and Don’t SplitAutomatic Callback Automatic Circuit AssuranceBridged Call Appearance Single-Line Telephone Automatic Transmission Measurement SystemBlock Collect Call Bridged Call Appearance Multi-Appearance TelephoneBulletin Board Busy Verification of Terminals and TrunksCall Charge Information Call Coverage Call Detail RecordingCall Forwarding Call Pickup Class of ServiceCode Calling Access Call ParkConference Terminal Customer-Provided Equipment AlarmData Call Setup Conference AttendantData Privacy Default DialingDial Access to Attendant Data Hot LineDistinctive Ringing Dialed Number Identification ServiceEmergency Access to the Attendant Extended User Administration Redirected CallsFacility Test Calls External Device AlarmingFiber Link Administration Facility Busy IndicationHold Hold AutomaticHunt Groups Intercept Treatment Individual Attendant AccessIntercom Automatic Intercom DialInternal Automatic Answer Listed Directory Number Loudspeaker Paging AccessManual Originating Line Service Line LockoutMulti-Appearance Preselection and Preference Manual signalingMisoperation Handling Modem PoolingNight Service Music-on-Hold AccessPriority Calling Power Failure TransferPC/PBX Connection Personalized RingingRecorded Announcements Recall signalingPrivacy Manual Exclusion Pull TransferRestriction Controlled Recorded Telephone Dictation AccessRemote Access Ringing Abbreviated and DelayedTemporary Bridged Appearance Telephone Self AdministrationSend All Calls Station HuntingTerminating Extension Group Timed Reminder and Attendant TimersTrunk Flash Trunk Group Busy/Warning Indicators to AttendantTransfer Transfer Outgoing Trunk to Outgoing TrunkVisually Impaired Attendant Service Trunk Identification By AttendantTrunk-to-Trunk Transfer World Class Tone Detection Voice Message RetrievalVoice Terminal Alerting Options Voice Terminal DisplayCall Center Features Call Prompting Automatic Call DistributionBasic Call Management System Call Management System CMSCallVisor Adjunct-Switch Application Interface Asai Calling Party/Billing NumberPer Call CPN Restriction Inbound Call Management Direct Agent AnnouncementExpert Agent Selection Flexible BillingMultiple Call Handling Intraflow and InterflowLook-Ahead Interflow Malicious Call TraceVDN of Origin Announcement Service ObservingRedirection on No Answer VDN in a Coverage PathAttendant Room Status Hospitality FeaturesVoice Response Integration VuStatsRoom Activated Wakeup With Tones Hospitality ServicesDo Not Disturb Dual WakeupMultimedia call Early Answer on vectors and stations Multimedia FeaturesProperty Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station NumberingMultimedia data conferencing T.120 via ESM Multimedia Call HandlingPrivate Networking Features DCS Automatic Callback DCS Attendant Control of Trunk Group AccessDCS Alphanumeric Display for Terminals DCS Attendant DisplayDCS Leave Word Calling DCS Call ForwardingDCS Call Waiting DCS Distinctive RingingDCS With Reroute Extended Trunk AccessDCS Over ISDN-PRI D-channel DCS Trunk Group Busy/Warning IndicationNode Number Routing Private Network AccessExtension Number Portability Inter-PBX Attendant CallsQsig Call Forwarding Diversion Qsig Call OfferQsig Call Transfer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSITransit Counter Qsig Path ReplacementQsig Called/Busy Name Display Qsig Path RetentionPage R6 BRI Trunk Enhancements Trunk Group FeaturesDS1 Trunk Service Isdn GeneralLayer 1 Deactivation NT Qsig Peer ProtocolFull Etsi Functionality Automatic TEIMultiple Subscriber Number MSN Limited Call-by-Call Service SelectionFacility and Non-Facility Associated Signaling Wideband SwitchingSystem Capacity LimitsB OverviewMultiple Offer Categories Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity LimitsAutomatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Administration ReferencesBasic Definity ECS Documents Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6CentreVu CMS Application-Specific DocumentsDefinity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACDHospitality Definity ECS Release 6 Hospitality Operations , Issue 4References 10Issue 5 January 555-230-024 Numerics GlossaryGL and AbbreviationsAccunet AdapADC Aiod ADMADU AIMANI AlboALM-ACK AMWATD ARSAsai ATBAudix ATMAWG AUXAVD AwohBER BCCBcms BCTBTU CacrCAG Cama CARR-POWCAS Ccitt CA-TSCCBC CcisCispr CdruCEM CEPT1Cmdr CMSCOR CPN/BN COSCPE CPNCWC CssoCSU CTSDCS DCEDCO DCPDiod DidDMI DivaDLC DldmDPR DossDOT DPMEbcdic DwbsDXS EALEpscs EMIEPN EpromFAC FCC FASFAT FAXGRS G3-MAG3-MT GptrHnpa IASICC ICI ICDIcdos IchtInternal call Integrated Services Digital Network IsdnIntercept tone InterfaceISN InwatsIsdn IS/DTTLata LANLAP-D LapdMAC LinlLSU LWCMCC MAPMapd MA-UUIMIM MEMMET MFBMSA MOSMpdm MS/TMTT MssnetMtdm MTPNcoss NanpNAU NCA/TSCNSE NPANPE NQCOSS OQTOsha OSIPcolg PBXPCM PcolPOE PLSPMS PNAPTC ProcrPSC PsdnRBS QppcnOsig RAMRinl RENRFP RhnpaSAC RSCRose SabmSDN SddnSDI SdlcSSV SpidSSI SSMSysam SXSTCM TaasTabs TACTTI TODTOP TSCUart TttnTTY UAPVlsi VARVDN VISWSA WSSZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics IndexIN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024