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Lucent Technologies 555-230-024 DCS Call Forwarding, DCS Call Waiting, DCS Distinctive Ringing

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Private Networking Features

DCS Call Forwarding

Allows users to forward all calls to a selected extension number within the distrib- uted communication system network or to an external number. If Call Forwarding and DCS Call Forwarding are both active, and if a call is forwarded between extensions on the same node, the Call Forwarding coverage path is used. If the nodes are different, the DCS Call Forwarding coverage path is used.

DCS Call Waiting

DCS Call Waiting allows calls from one node to busy single-line telephones at another node to wait until the called party is available to accept the call. With DCS Call Waiting, a single-line voice terminal user, by knowing a call is waiting, can quickly process calls from locations within the DCS. DCS Call Waiting works the same way as normal Call Waiting.

DCS Distinctive Ringing

Rings or activates alerting on your telephone in such a way that you are aware of the type of incoming call before answering it. This feature operates in a distrib- uted communication system environment the same as it does within a single sys- tem.

By default, internal calls are identified by a 1-burst ringing pattern, external calls by a 2-burst ringing pattern, and priority calls by a 3-burst ringing pattern. You can administer these patterns, however.

DCS Leave Word Calling

Enables users to leave preprogrammed “call me” messages at other terminals within the DCS network. Messages can be left by calling, called, or covering users.

DCS Multiappearance Conference/ Transfer

Provides transparency of transferring and conferencing within a distributed com- munication system network. This feature allows a user to transfer a call within the distributed communication system as he or she would within the system. Confer- ence Calls can be placed and calls can be transferred to users within the distrib- uted communication system by dialing the Uniform Dial Plan extension number.

555-230-024

Issue 5 January 1998 A-45

Image 261

Lucent Technologies 555-230-024 DCS Call Forwarding, DCS Call Waiting, DCS Distinctive Ringing, DCS Leave Word Calling

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits What Is in This Book? What Is the Purpose of This Book?About This Book Who Should Read This Book?Page Trademarks and Service Marks How Should I Use This Book?Conventions Used in This Book Other References Voice Power UnixHow Can I Make Comments About This Book? How Can I Order Other Books?About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server IntroductionDefinity ECS Advantages AdaptableExpandable Reliable/Recoverable IntegratingState of the Art Definity ECS a Global Multimedia Platform International CapabilitiesHardware Center Stage SwitchProcessor Port Network Expansion Port NetworkCarriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier CabinetsShows a Compact Modular Cabinet Compact Modular CabinetsShows a typical single-carrier cabinet Single-Carrier CabinetsTypical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier CabinetsStandard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect ConfigurationsConfiguring for Reliability/Recoverability Reliability and RecoverabilityHigh Reliability Standard ReliabilityHigh Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Remote Service PowerSoftware Industry Applications Ensure Reliable Telephone Service Higher EducationOrganize Course Offerings and Events Communicate Easily with the Outside World Coordinate Information and ServicesTeach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs HealthcareImprove Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs HospitalityEnhance Guest Services Improve Operating Efficiency and SafetySpecialized Definity ECS Solutions Tenant Partitioning Financial ServicesNetwork Regional and Global Offices Automate Routine TransactionsCall Center SIG Global NetworkingGroup Video Systems Improve Customer ServiceWholesale Distribution Provide Convenient Access to Product Information Automate or Streamline Ordering ProceduresProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Applications Vector Directory Numbers and VectorsSpecial Treatment for Selected Callers Night TreatmentLook-Ahead Interflow Off-loading of Periodic Excess CallsInformation Announcements for the Calling Party Expert Agent Selection Call PromptingLogical Agent Call Distribution Based on SkillVoice Response Integration Direct Agent CallingReason Codes Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application InterfaceCentreVu Call Management System Basic Call Management System CentreVu SupervisorCall Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface ArchitectureCallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor ServicesOther Vendor Products CallVisor Asai Maintenance ServicesPassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect ConfigurationsPassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity LodgingAdditional Features Language OptionsCall Accounting Attendant Backup Definity ECS Hospitality EnhancementsMessage Tandeming Attendant Crisis Alert E911/CAMA TrunkCommunications with Property Management Systems Cordless Solution Mobility SolutionsTransTalk Medium Range Mobility SolutionLong Range Mobility Solutions Long Range Mobility SolutionsForum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Telecommuting Solutions Definity ExtenderLucent Technologies TelecommuterModule Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for TelecommutingPersonal Station Access Audix Features for TelecommutingStation Security Codes Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications ProtocolISDN-PRI High Speed Links Data ModulesSeries Data Modules Modems and Modem Pooling Asynchronous Data UnitDefinity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing SolutionsDefinity Audix Voice Messaging System Reliability and Security Easy Installation and Expansion Best Solution WorldwideImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10Bridged Call Appearance Abbreviated DialingConference Display of ISDN/PPM ChargeIntegrated Announcements Integrated DirectoryLast Number Dialed Call Coverage Leave Word CallingWhisper Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call CoverageMessage-Retrieval Options Telephones and WorkstationsTelephones Analog Single-Line TelephonesIsdn BRI Telephones DCP TelephonesTelephones for the Global Marketplace Series Telephones555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing ProductsSoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStationDesktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and ServicesGroup Video System Page MultiPoint Control Unit Desktop Conferencing SystemsArranging Conferences Qsig Global Networking Networking Solutions12World Class Routing Time of Day Routing Network Management FeaturesAutomatic Route Selection Additional Network Feature Path ReplacementAutomatic Alternate Routing Look Ahead RoutingFacility Restriction Level Generalized Route SelectionBearer Capability Class Remote Network AccessPublic Network Call Priority Mode of Release ControlCall Retention Forced DisconnectNetwork Interfaces and Equipment Authorization CodesIntrusion Re-RingTie Trunks Local Exchange TrunksAuxiliary Trunks Miscellaneous TrunksDigital Interfaces E1 InterfaceT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband SignalingIsdn Service Upgrade Solutions13 Connecting to a Network Amortizing Replacement CostsEnsuring Uninterrupted Service Storing New Equipment Re-training AdministratorsMaking Optimum Use Available Lines Backward CompatibilitySeamless Integration System Management Solutions System Management Terminal Applications Definity ECS Management TerminalDefinity G3 Management Applications Page Terranova ECS Administration Definity G3 Fault ManagementOneVision Enterprise Network Management Applications System Access System Access Interface SupportDefinity G3 Proxy Agent Administration Without Hardware Terminal AdministrationConcurrent User Sessions Host InterfaceTerminal Translation Initialization Basic Reporting SchedulingPerformance Measurements Page Page ECS Reports Generator Page Call Detail Recording Features Call Charge InformationCall Detail Recording Call Accounting Systems Call Detail Recording DevicesCall Accounting System Terminal Call Accounting System for WindowsSecurity Intuity Call Accounting SystemSecurity Violation Notification Call Restrictions Features Automatic Alternate Routing AAR Automatic Routing FeaturesAutomatic Route Selection ARS AAR/ARS Overlap SendingAAR/ARS Partitioning Alternate Facility Restriction LevelsFacility Restriction Levels Traveling Class Marks Subnet Trunking Administered Connections Basic FeaturesAdministrable Language Displays Alphanumeric DialingAttendant Backup Alerting Alternate Operations Support System Alarm NumberAnswer Detection Attendant Auto-Manual SplittingAttendant Call Waiting Attendant Control of Trunk Group AccessAttendant Calling of Inward Restricted Stations Attendant ConsoleAttendant Direct Extension Selection With Busy Lamp Field Attendant Override of Diversion FeaturesAttendant Direct Trunk Group Selection Attendant DisplayAttendant Release Loop Operation Attendant RecallAttendant Serial Calling Audible Message WaitingAutomatic Callback Auto Start and Don’t SplitAutomatic Circuit Assurance Automatic Incoming Call DisplayBlock Collect Call Automatic Transmission Measurement SystemBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneBulletin Board Busy Verification of Terminals and TrunksCall Charge Information Call Coverage Call Detail RecordingCall Forwarding Code Calling Access Class of ServiceCall Park Call PickupData Call Setup Customer-Provided Equipment AlarmConference Attendant Conference TerminalDial Access to Attendant Default DialingData Hot Line Data PrivacyEmergency Access to the Attendant Dialed Number Identification ServiceExtended User Administration Redirected Calls Distinctive RingingFiber Link Administration External Device AlarmingFacility Busy Indication Facility Test CallsHold Hold AutomaticHunt Groups Intercept Treatment Individual Attendant AccessIntercom Automatic Intercom DialInternal Automatic Answer Manual Originating Line Service Loudspeaker Paging AccessLine Lockout Listed Directory NumberMisoperation Handling Manual signalingModem Pooling Multi-Appearance Preselection and PreferenceNight Service Music-on-Hold AccessPC/PBX Connection Power Failure TransferPersonalized Ringing Priority CallingPrivacy Manual Exclusion Recall signalingPull Transfer Recorded AnnouncementsRemote Access Recorded Telephone Dictation AccessRinging Abbreviated and Delayed Restriction ControlledSend All Calls Telephone Self AdministrationStation Hunting Temporary Bridged AppearanceTerminating Extension Group Timed Reminder and Attendant TimersTransfer Trunk Group Busy/Warning Indicators to AttendantTransfer Outgoing Trunk to Outgoing Trunk Trunk FlashVisually Impaired Attendant Service Trunk Identification By AttendantTrunk-to-Trunk Transfer Voice Terminal Alerting Options Voice Message RetrievalVoice Terminal Display World Class Tone DetectionCall Center Features Basic Call Management System Automatic Call DistributionCall Management System CMS Call PromptingCallVisor Adjunct-Switch Application Interface Asai Calling Party/Billing NumberPer Call CPN Restriction Expert Agent Selection Direct Agent AnnouncementFlexible Billing Inbound Call ManagementLook-Ahead Interflow Intraflow and InterflowMalicious Call Trace Multiple Call HandlingRedirection on No Answer Service ObservingVDN in a Coverage Path VDN of Origin AnnouncementVoice Response Integration Hospitality FeaturesVuStats Attendant Room StatusDo Not Disturb Hospitality ServicesDual Wakeup Room Activated Wakeup With TonesProperty Management System PMS Digit to Insert/Delete Multimedia FeaturesSingle-Digit Dialing and Mixed Station Numbering Multimedia call Early Answer on vectors and stationsMultimedia data conferencing T.120 via ESM Multimedia Call HandlingPrivate Networking Features DCS Alphanumeric Display for Terminals DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Automatic CallbackDCS Call Waiting DCS Call ForwardingDCS Distinctive Ringing DCS Leave Word CallingDCS Over ISDN-PRI D-channel Extended Trunk AccessDCS Trunk Group Busy/Warning Indication DCS With RerouteExtension Number Portability Private Network AccessInter-PBX Attendant Calls Node Number RoutingQsig Call Forwarding Diversion Qsig Call OfferQsig Call Transfer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSIQsig Called/Busy Name Display Qsig Path ReplacementQsig Path Retention Transit CounterPage DS1 Trunk Service Trunk Group FeaturesIsdn General R6 BRI Trunk EnhancementsFull Etsi Functionality NT Qsig Peer ProtocolAutomatic TEI Layer 1 DeactivationFacility and Non-Facility Associated Signaling Call-by-Call Service SelectionWideband Switching Multiple Subscriber Number MSN LimitedSystem Capacity LimitsB OverviewMultiple Offer Categories Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity LimitsAutomatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Administration ReferencesBasic Definity ECS Documents Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6CentreVu CMS Application-Specific DocumentsDefinity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACDHospitality Definity ECS Release 6 Hospitality Operations , Issue 4References 10Issue 5 January 555-230-024 Numerics GlossaryGL and AbbreviationsAccunet AdapADC ADU ADMAIM AiodALM-ACK AlboAMW ANIAsai ARSATB ATDAudix ATMAVD AUXAwoh AWGBcms BCCBCT BERBTU CacrCAG Cama CARR-POWCAS CBC CA-TSCCcis CcittCEM CdruCEPT1 CisprCmdr CMSCOR CPE COSCPN CPN/BNCSU CssoCTS CWCDCO DCEDCP DCSDiod DidDLC DivaDldm DMIDOT DossDPM DPRDXS DwbsEAL EbcdicEPN EMIEprom EpscsFAC FAT FASFAX FCCG3-MT G3-MAGptr GRSHnpa IASICC Icdos ICDIcht ICIIntercept tone Integrated Services Digital Network IsdnInterface Internal callIsdn InwatsIS/DTT ISNLAP-D LANLapd LataLSU LinlLWC MACMapd MAPMA-UUI MCCMET MEMMFB MIMMpdm MOSMS/T MSAMtdm MssnetMTP MTTNAU NanpNCA/TSC NcossNPE NPANQC NSEOsha OQTOSI OSSPCM PBXPcol PcolgPMS PLSPNA POEPSC ProcrPsdn PTCOsig QppcnRAM RBSRFP RENRhnpa RinlRose RSCSabm SACSDI SddnSdlc SDNSSI SpidSSM SSVSysam SXSTabs TaasTAC TCMTOP TODTSC TTITTY TttnUAP UartVDN VARVIS VlsiWSA WSSZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics IndexIN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024