Lucent Technologies 555-230-024 manual Attendant Call Waiting, Attendant Console

Basic Features

Attendant Call Waiting

Allows an attendant to let a single-line telephone user who is on the phone know that a call is waiting. The attendant is then free to answer other calls. The atten- dant hears a call waiting ringback tone and the busy telephone user hears a call waiting tone. This tone is heard only by the called telephone user.

Attendant Calling of Inward Restricted Stations

A telephone with a Class of Restriction that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. This feature allows you to override this restriction.

Attendant Console

Adigital call-handling station with push-button control used not only to answer and place calls, but also to manage and monitor some system operations.

Attendant Control of Trunk Group Access

Allows an attendant to control trunk groups and prevents telephone users from directly accessing a controlled trunk group. This allows the attendant to monitor the use of these trunk groups. By watching the lamps associated with the trunk groups, the attendant can determine if the number of busy trunks in a specific trunk group has reached a preset warning level and if all trunks in a specific trunk group are busy. The attendant can then handle other calls to these trunk groups accordingly.

Attendant Crisis Alert

Visibly and audibly alerts attendants when an emergency call is placed. The fea- ture indicates from where an emergency call is made, which allows the attendant to direct emergency-service response to the caller. Though often used in the hos- pitality industry, it can be set up to work with any standard attendant console.

Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the crisis-alert button lamp and display of the caller name and extension. When crisis alerting is active, the console is placed in position-busy mode so that no other incoming calls interfere with the emergency call. The console can still originate calls. The attendant must press the position-busy button to unbusy the console and the crisis-alert button to deactivate audible and visual alerting.

555-230-024 Issue 5 January 1998 A-7