Features
555-230-024
A-24 Issue 5 January 1998
the call appearance is automatically selected and, if you pick up the handset
within five seconds, the call is automatically placed. The Preselection option
overrides both of the other preference options.
Music-on-Hold Access
Automatically provides music, silence, or tone to a ca ller. Music lets the caller
know that the connection is still valid. Many different mu sic options can be
administered to accommodate different tenants on the DEFINITY ECS. See th e
Tenant Partitioning feature for more information.
Night Service
There are five Night Service features:
■Hunt Group Night Service allows an attendant or a split supervisor to
assign a hunt group or split to Night Service mode. All calls for the h unt
group then are redirected to the hunt group’s designated Night Service
extension. When a user activates Hunt Group Night Service, the
associated button lamp lights.
■Night Console Service directs all calls for primary and daytime attendant
consoles to a night console. When a user activates Night Cons ole Service,
the Night Service button for each attendant lights and all
attendant-seeking calls (and calls waiting) in the queue ar e directed to the
night console. To activate and deactivate this feature, the attendant
typically presses the Night button on the principal attendant console or
designated console.
■Night Station Service directs incoming calls for the attendant to
designated extensions. Attendants can activate Night Station Service by
pressing the Night button on the principle console if there is not an active
night console. If the night station is busy, calls (inc luding emergency
attendant calls) receive a busy tone. They do not queue for th e attendant.
■Trunk Answer from Any Station allows telephone users to answer all
incoming calls to the attendant when the attendant is not on duty and
when other voice terminals have not been designated to answer the calls.
The incoming call activates a gong, bell, or chime and a vo ice-terminal
user dials an access code to answer the call.
■Trunk Group Night Service allows an attendant or a designated telephone
user to individually assign a trunk group or all trunk grou ps to the night
service mode. Specific trunk groups individually assigned to the service
are in Individual Trunk Night Service Mode. Calls coming into these trunk
groups are redirected to designated night service extensions. Incoming
calls on other trunk groups are processed normally.