Lucent Technologies 555-230-024 manual Improve Response in a Busy Urban Environment

Healthcare

the escort enters a short code on the telephone. This indicates to the housekeeping staff that the patient has left, and the room is ready to prepare for the next patient. When the housekeeping staff has cleaned the room, they enter a code to alert admissions that the room can immediately be reassigned.

■Link to food and drug services

When patients are discharged, the patient’s meals are cancelled, thus saving wasted food that otherwise may have been delivered. The pharmacy is similarly notified so drugs are not delivered needlessly.

■24-hour access to business office

CONVERSANT’s automated attendants can provide 24-hour access to the business office so patients and others can request account balances, copies of bills, etc.

■Pre-admission over the telephone

Quick access to an automated attendant can speed the hospital checking-in process.

Improve Response in a Busy Urban Environment

Mid-sized hospitals deal with a high percentage of emergencies, both in the hos- pital and in the outside community. Hospitals can improve their patient services and emergency response by:

■Mobilizing staff during disasters or emergencies outside the hospital

■Improving response to emergencies inside the hospital

■Improving emergency room response for the many critical cases arriving by ambulance

DEFINITY ECS products can provide the following services to hospitals:

■The INTUITY CONVERSANT Voice Information System provides emergency outcalling. The system calls a predefined emergency response staff. Upon receiving the call or page, the staff members can call into a voice mailbox to receive specific instructions for the emergency situation.

■Paging systems provide an effective way to broadcast emergency situations throughout an entire department or facility. Visual paging ensures that the hearing-impaired are also notified of emergencies.

■TransTalk mobile telephones help nurses stay in touch with doctors and technical experts while carrying out their duties.

DEFINITY ECS helps hospitals improve emergency services without adding staff.

555-230-024 Issue 5 January 1998 2-7