Glossary and Abbreviations
COS
See Class of Service (COS).
coverage answer group
A group of up to eight voice terminals that ring simultaneously when a call is redirected to it by Call Coverage. Any one of the group can answer the call.
coverage call
A call that is automatically redirected from the called party’s extension to an alternate answering position when certain coverage criteria are met.
coverage path
The order in which calls are redirected to alternate answering positions.
coverage point
An extension or attendant group, VDN, or ACD split designated as an alternate answering position in a coverage path.
covering user
A person at a coverage point who answers a redirected call.
CP
Circuit pack
CPE
CPN
CPN/BN
CPTR
CRC
Cyclical Redundancy Checking
critical-reliability system
A system that has the following duplicated items: control carriers, tone clocks, EI circuit packs, and cabling between port networks and
CSA
Canadian Safety Association
CSCC
Compact
CSCN
CSD
CSM
Centralized System Management
CSS
See