PassageWay
Issue 5 January 1998 4-13555-230-024
Figure 4-2. PassageWay Direct Connect Configurations
PassageWay Fast Call for Direct Connection
PassageWay Fast Calling Feature for Direct Connection is a Windows-based
application which was developed by Aurora Systems for a v ariety of Lucent Tech-
nologies computer telephone integration platforms including PassageWay Direct
Connection, PassageWay Telephony Services, and PC/Switch. The Fast Cal ling
Feature delivers multiple computer telephone integration capabili ties for Call
Center and other computer users workers in your company. Th ese capabilities
include:
■Instant account information on screen (based on Callin g/Called Party
and/or Caller Input Identification)
■Coordinated Voice and Data Transfer
■Outbound Preview Dialling
■Inbound Call Handling Rules (user-defined call coverage)
■Personal computer-based telephony (activation of Conference, Transfer,
Drop, and Hold from the personal computer)
1) 2- or 4-wire DCP Port 5) Personal Computer
2) Auxiliary Power 6) 2-wire DCP Port
3) DCP Telephone 7) 8411 DCP Telephone w/
PassageWay
4) Passageway