Lucent Technologies 555-230-024 manual Contents

Contents

Voice Message Retrieval	A-32
Voice Terminal Alerting Options	A-32
Voice Terminal Display	A-32
Whisper Page	A-32
World Class Tone Detection	A-32
World Class Tone Generation	A-33
■ Call Center Features	A-33
Abandoned Call Search	A-33
Add/Remove Skills	A-33
Agent Call Handling	A-33
Auto-Available Split	A-33
Automatic Call Distribution	A-34
Basic Call Management System	A-34
Call Management System (CMS)	A-34
Call Prompting	A-34
Call Vectoring	A-34
Calling Party/Billing Number	A-35
Calling/Connected Party Number
(CPN) Restriction	A-35
Per Line CPN Restriction	A-35
Per Call CPN Restriction	A-35
CallVisor Adjunct-Switch
Application Interface (ASAI)	A-35
Direct Agent Announcement	A-36
Expert Agent Selection	A-36
Flexible Billing	A-36
Inbound Call Management	A-36
Intraflow and Interflow	A-37
Look-Ahead Interflow	A-37
Malicious Call Trace	A-37
Multiple Call Handling	A-37
Queue Status Indications	A-37
Reason Codes	A-37
Redirection on No Answer	A-38
Service Observing	A-38
VDN in a Coverage Path	A-38

555-230-024 Issue 5 January 1998 xvii