Service Upgrade Solutions

Connecting to a Network

Upgrading telephone service in remote areas sometimes requires adapting equipment to work with unusual protocols. DEFINITY systems have been quickly modified to be compatible with networks in the remotest parts of the world.

Lucent Technologies has been a pioneer in providing compatibility with the Q-SIG global networking protocol. This protocol has been adopted by the Inter- national Standardization Organization as a global ISDN-based private network- ing standard. The DEFINITY ECS is thus not only adaptable to existing protocols, but readily communicates with new systems throughout the world.

Amortizing Replacement Costs

Sometimes your budget may not allow for wholesale replacement of all telecom- munications equipment at once. The aggregate replacement cost of telephones, computers, and other desktop equipment can be high, even if the costs of the individual items are low. Ideally, this equipment can be replaced in stages, spreading the cost out over time. This requires, however, that the new switch be compatible with the old equipment.

DEFINITY ECS allows you to extend the life of your peripheral equipment indefi- nitely. It accommodates analog telephones, for example, and efficiently switches analog data. In addition, various financing options allow you to synchronize equipment payments with your cash flow cycles.

Ensuring Uninterrupted Service

An important consideration when upgrading service is, “How much time will our employees lose while the system is being connected?” In most cases, the inter- ruption in service is minimal because the system is designed to be connected in parallel with the working switch. Even in a remote area where the equipment being replaced is very old, the switching can be transferred in a matter of hours.

Another consideration is, “How long will it take our people to adjust to the new system?” Again, this adjustment period is minimized by DEFINITY ECS’s adapt- ability. Using the automatic route selection feature, the system can be configured to imitate the old switching system for the user’s benefit. In a remote Russian town, for example, a nurse at the hospital still dials the same six-digit number she has always used to call home. What she does not know is that her home number is now actually an extension on the DEFINITY ECS. A hidden translation has allowed her to retain her home telephone number. DEFINITY ECS accommodates users in such a way that there is no difference in dialing an inside or outside call. Feature access codes can be assigned to mirror the old system as well.

13-2Issue 5 January 1998

555-230-024

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Lucent Technologies 555-230-024 Connecting to a Network, Amortizing Replacement Costs, Ensuring Uninterrupted Service