Lucent Technologies 555-230-024 manual Computer-Telephone Integration Solutions

Computer-Telephone Integration	4
Solutions

Telecommunications and information systems are the fundamental building blocks of most businesses. Whether a sale is being made, a question being answered, or an order being placed, the telephone is the primary communica- tions medium. And the information to make the sale, answer the question, or fulfill the order is stored in the computer.

If these two building blocks are closely integrated, your business will realize benefits that will redefine your standards for success and customer satisfaction. DEFINITY ECS integrates data processing, data communications, and voice communications.

The following Computer-Telephone Integration (CTI) products work with DEFINITY ECS to unite your computer and telephone in powerful ways:

■DEFINITY PC Console

■Callvisor Adjunct Switch Application Interface

■CallVisor computer-telephone integration products

■CallVisor Enhanced Services

■Several applications and products that make use of the CallVisor products

■PassageWay

NOTE:

Some applications and products are unavailable in some countries. Please check with your local distributor for further information about which features and applications are available to you.

555-230-024 Issue 5 January 1998 4-1