HP C4344 Scan troubleshooting, Solution 2 Use photo paper to make borderless copies, Scan halts

Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy.

If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.

Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution.

Solution 2: Use photo paper to make borderless copies

Solution: Use photo paper to make borderless copies.

For more information, see:

•“Recommended papers for printing and copying” on page 30

•“Load full-size paper or small-size photo paper” on page 33

Cause: You were trying to make a borderless copy without using photo paper.

Scan troubleshooting

Use this section to solve these scan problems:

•Scan halts

•Scan fails

•Scan fails because of insufficient computer memory

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

•The scan feature does not work

Scan halts

Solution: Turn off the product and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution. Cause: The computer system resources might have been low.

Troubleshooting

Scan troubleshooting 161