Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port
Solution:
NOTE: This possible solution applies only in the countries/regions that receive a
When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled
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1 | Telephone wall jack |
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2 | Connect to the IN port on the answering machine |
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| Troubleshooting | ||||||||||||
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6 | Use the phone cord supplied in the box with the product | ||||||||||||||||||||
3 | Connect to the OUT port on the answering machine |
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4 | Telephone (optional) |
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5 | Answering machine |
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Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record the incoming message.
Fax troubleshooting | 185 |