Paper upside down
Solution: Load paper in the input tray print side down.
Cause: Paper in the input tray was upside down.
Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops.
Cause: Paper in the input tray was in landscape orientation.
Cannot load paper from input tray
Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Press the button next to OK to continue your print job.
Cause: There was not enough paper in the input tray.
Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer than normal.
Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Replace the rear door
•Solution 2: Make sure the paper is loaded correctly
•Solution 3: Check the print settings
•Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Troubleshooting
Errors 261