HP C4342, C4344 Send a fax manually from a phone on, Solution 4 Lower the fax speed

Chapter 14

To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the product

3Telephone

Troubleshooting

For more information on setting up the product with your telephone, see the printed documentation that came with the product.

Cause: The telephone used to initiate the fax call was not connected directly to the product or was not connected properly.

If this did not solve the issue, try the next solution.

Solution 3: Start sending the fax within 3 seconds of hearing fax tones

Solution: If you are sending a fax manually, make sure that you press Scan/Fax and Start Fax within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.

For more information, see:

“Send a fax manually from a phone” on page 80

Cause: You did not press Scan/Fax or Start Fax within three seconds of hearing fax tones.

If this did not solve the issue, try the next solution.

Solution 4: Lower the fax speed

Solution: Try setting the Fax Speed to Medium (14400) or Slow (9600), and then resend the fax.

For more information, see:

“Set the fax speed” on page 18

176 Troubleshooting