Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
For more information, see:
•“Clean the lid backing” on page 90
Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Use Resize to Fit to enlarge the photo
•Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Troubleshooting
Solution 1: Use Resize to Fit to enlarge the photo
Solution: If you want to enlarge a photo to fit a
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 72
Copy troubleshooting | 159 |