Chapter 14

If you run the fax test and the product reports that the test failed, read the following information carefully to determine how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons.

The "Fax Hardware Test" failed

The "Fax Connected to Active Telephone Wall Jack" test failed

The "Phone Cord Connected to Correct Port on Fax" test failed

The "Using Correct Type of Phone Cord with Fax" test failed

The "Fax Line Condition" test failed

The "Dial Tone Detection" test failed

Troubleshooting

The "Fax Hardware Test" failed

Solution:

Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

NOTE: Depending how long the product is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

If you are running the test from the Fax Setup Wizard, make sure the product is not busy completing another task, such as making a copy. Check the display for a message indicating that the product is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

Check the connection between the telephone wall jack and the product to make sure the phone cord is secure.

Make sure you use the phone cord that came with the product. If you do not use the supplied phone cord to connect from the telephone wall jack to the product, you might not be able to send or receive faxes. After you plug in the phone cord that came with the product, run the fax test again.

Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE

204 Troubleshooting

Page 207
Image 207
HP C4342, C4344 manual Fax Hardware Test failed, Fax Connected to Active Telephone Wall Jack test failed

C4342, C4344 specifications

The HP C4342, also known as the HP Photosmart C4342, is an all-in-one printer that has made a significant impact in both home and small office environments. This device stands out for its versatility, combining printing, scanning, and copying capabilities in a single machine. Its sleek design and compact size make it an ideal choice for spaces where real estate is limited, while still providing robust functionality.

One of the main features of the HP C4342 is its ability to deliver high-quality color prints, utilizing HP's advanced inkjet technology. The printer offers a maximum resolution of up to 4800 x 1200 optimized dpi, which ensures that photos and graphics appear vibrant and detailed. Additionally, it is compatible with various paper sizes and types, including photo paper, envelopes, and plain paper, allowing users to print everything from school projects to professional presentations with ease.

The C4342 is equipped with built-in scanning and copying functions, providing users with the capability to digitize documents or create duplicates without the need for a separate machine. The scanner supports a high optical resolution, making it suitable for capturing fine details in images or text. Furthermore, the one-touch copy feature allows for quick and efficient duplication, simplifying everyday tasks.

HP has integrated several technologies into the C4342 to enhance user experience. The printer features HP's Smart Web Printing, which allows users to collect and print content from the web without wasting paper or ink on redundant pages. The device supports borderless photo printing, enabling users to create professional-quality photographs without unsightly white borders.

Connectivity options are another highlight of the HP C4342, allowing for easy setup and operation. The printer supports USB connections for direct user interface with computers, making it straightforward to start printing documents or photos. Additionally, HP's user-friendly software suite simplifies the installation process and offers enhanced editing capabilities for photographs.

In conclusion, the HP C4342 is a reliable all-in-one printer that incorporates a range of features and technologies to meet the diverse needs of users. With its high-quality print capabilities, multi-functionality, and convenient design, it remains a practical choice for anyone seeking an efficient and effective printing solution.