Windows Help
HP Photosmart C4340 All-in- One series
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Contents
Troubleshooting
Use the scan features
Use the fax features
HP warranty and support
HP Photosmart C4340 All-in- One series Help
OneHP Photosmart seriesC4340 HelpAll-
HP All-in-One overview
HP All-in-One at a glance
Control panel buttons
One overview
Menu overview
Scan/Fax Menu
Text and symbols
Enter text using the keypad on the control panel
Fax Menu
To erase a letter, number, or symbol
Available symbols for dialing fax numbers
To enter a space, pause, or symbol
To enter text
Available symbols Description
Use the HP Photosmart Software
Setup Guide
Find more information
Find more information
How do I?
How do
Supported connection types
Finish setting up the HP All-in- One
Connection information
Use printer sharing
Fax setup
To enable printer sharing on a Windows computer
Set the date and time
Adjust the volume
To adjust the volume of fax sounds
Related topics
To set tone or pulse dialing from the control panel
Change settings on the HP All-in-One to receive faxes
Set tone or pulse dialing
Set the fax speed
Choose the recommended answer setting for your setup
To set the Auto Answer setting
To set the fax speed from the control panel
Answer setting
Change the answer ring pattern for distinctive ringing
Set up backup fax reception
To turn off paper checking from the control panel
Backup Fax Reception screen appears
Change settings on the HP All-in-One to send faxes
To set backup fax reception from the control panel
To delete all the faxes in memory from the control panel
Change the fax resolution
Set the fax header
To set a fax header from the control panel
To change the Lighter/Darker setting from the control panel
To change the resolution from the control panel
Change the Lighter/Darker setting
Set new default settings
Test your fax setup
To set new default settings from the control panel
To test your fax setup from the control panel
Fax test failed on
Load originals and load paper
Load originals
To load an original on the glass
To load a thick publication on the glass
Choose papers for printing and copying
HP Premium Photo Paper
Recommended papers for printing and copying
HP Premium Plus Photo Paper
HP Advanced Photo Paper or HP Photo Paper
Recommended papers for printing only
Papers to avoid
Additional papers to avoid when copying
Load paper
HP Premium Presentation Paper
Load full-size paper or small-size photo paper
To load full-size paper
To load small-size photo paper in the input tray
Load index cards
To load index cards in the input tray
Load envelopes
To load envelopes
Load other types of paper
Avoid paper jams
Clear paper jams on
Print from your computer
Print from a software application
To print from a software application
Set the paper size
Make the HP All-in-One the default printer
Change the print settings for the current job
To set the paper size
View the print resolution
Set the paper type for printing
To set the paper type for printing
Change the page orientation
To view the print resolution
Change the print speed or quality
To select a print speed or quality
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Printing shortcuts
Change the default print settings
To change the default print settings
To preview your print job
To create a printing shortcut
Create printing shortcuts
Delete printing shortcuts
Click the Printing Shortcuts tab
Perform special print jobs
Print a borderless image
Print a photo on photo paper
To print a borderless image
To print a photo on photo paper
Off applies no HP Real Life Technologies to the image
Print using Maximum dpi
To print in Maximum dpi mode
Print on both sides
To print on both sides
Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
Print multiple pages on a single sheet
Left-edge binding for left-to-right languages
Print a multiple-page document in reverse order
To print multiple pages on a single sheet
To print a multiple-page document in reverse order
Reverse an image for iron-on transfers
To reverse an image for iron-on transfers
To print on transparencies
Print on transparencies
Print a group of addresses on labels or envelopes
To print a group of addresses on labels or envelopes
Print a Web
Expand Document Options, and then expand Printer Features
Print a poster
To print a poster
To stop a print job from the product
Stop a print job
To print a Web
To stop a print job from the computer
Print
Use the photo features
Insert a memory card
Print photos
To insert a memory card
Print 10 x 15 cm 4 x 6 inch photos
Print enlargements
To print one or more 10 x 15 cm 4 x 6 inch photos
Print photos from the HP Photosmart Software
To print an enlargement of a photo
Print camera-selected Dpof photos
To print camera-selected photos using the Dpof standard
Save photos to your computer
To print photos
To save photos
Edit photos using your computer
Share photos with friends and relatives
To edit photos
Use the copy features
Make a copy
To make a copy from the control panel
Change the copy settings for the current job
Make multiple copies of the same original
Change copy speed or quality
To change the copy quality
Perform special copy jobs
Make a borderless copy of a photo
Perform special copy jobs
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
Stop copying
To stop copying
Use the copy features
Use the scan features
Scan an image or document
Edit a scanned image
To scan to a computer
Edit a scanned document
Stop scanning
To stop scanning
Scan
Use the fax features
Send a fax
Send a basic fax
If you have another page to fax
Send a fax manually from a phone
To send a basic fax from the control panel
If you do not have another page to fax
To send a fax manually from a phone
Send a fax using monitor dialing
Send a fax in Error Correction Mode
To send a fax using monitor dialing from the control panel
Receive a fax
To change the ECM setting from the control panel
Error Correction Mode screen appears
To receive a fax manually
Stop faxing
Fax over the Internet using IP phone
To cancel a number you are dialing
To stop faxing from the control panel
Print fax reports
Print fax error reports
To enable fax confirmation from the control panel
Print fax confirmation reports
Print other reports
To set the product to print fax error reports automatically
Print the fax log
To print the fax log from the control panel
To print reports from the control panel
Fax
Clean the glass
Clean the HP All-in-One
Clean the exterior
To clean the glass
Clean the lid backing
To clean the lid backing
Print a self-test report
Work with print cartridges
To print a self-test report
Handle the print cartridges
Check the estimated ink levels
Printer Toolbox appears Click the Estimated Ink Level tab
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Choose the right cartridge combination
Maintain HP All -in One
Maintain the HP All-in-One
Use a photo print cartridge
Use the print cartridge protector
Ink-backup mode
Remove ink from your skin and clothing
Exit ink-backup mode
Advanced print cartridge maintenance
Ink-backup mode output
Align the print cartridges
To align newly installed print cartridges
Clean the print cartridges
Clean the print cartridge contacts
To clean the print cartridge contacts
Work with print cartridges 103
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Work with print cartridges 105
Reduce energy consumption when the HP All-in-One is off
To enable the Standby/Off state
Turn off the HP All-in-One
Shop for ink supplies
To order print cartridges from your desktop
Shop for ink supplies
Troubleshooting common setup issues
Troubleshooting
Setup troubleshooting
View the Readme file
Solution
Product will not turn on
Solution 2 Reset the product
Solution 3 Press the On button more slowly
Solution 4 Contact HP to replace the power supply
Solution 5 Contact HP support for service
After setting up the product, it does not print
To uninstall the software and reset the product
To start the installation from a Windows computer
Received a message that an Unknown Error has occurred
Minimum System Checks screen appears
To uninstall the software completely
Click Selective Startup
To run the Disk Cleanup utility
More information about the Disk Cleanup utility
Click the check box next to Do not show this message again
To install the software
Red X appears on the USB connect prompt
To retry the USB connection
Uninstall and reinstall the software
To uninstall and reinstall the software
Registration screen does not appear
Paper jams
Information on paper
Clear paper jams
To clear a paper jam from the rear door
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
Solution 3 Check the paper type
Solution 4 Check to see if the product is in ink-backup mode
Solution 5 Check the print settings
Solution 6 Clean or replace the print catridges
Ink is not filling the text or graphics completely
Solution 1 Check the print settings
Solution 2 Check the paper type
Solution 4 Check the print catridges
Solution 5 Replace the print cartridge
Solution 1 Check the paper type
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Solution 1 Make sure the paper is loaded correctly
Printouts have horizontal streaks or lines
Solution 4 Clean the print cartridge nozzles
Solution 5 Check the print catridges
Solution 6 Replace the print cartridge
Printouts are faded or have dull colors
Solution 4 Clean the glass
Clean the lid backing on Clean the glass on
Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Solution 3 Ensure that the rear door is securely installed
Printouts are slanted or skewed
Solution 2 Wait while the ink dries
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Ink streaks on the back of the paper
Solution 2 Check the print settings
Solution 3 Clean the rollers
To clean the rollers
Solution 2 Align the print cartridges
Solution 4 Contact HP support for service
Solution 1 Use TrueType or OpenType fonts
Text edges are jagged
Print troubleshooting
Solution 1 Load the stack of envelopes correctly
Envelopes print incorrectly
Solution 1 Turn on the product
Solution 2 Check the envelope type
Solution 3 Tuck the flaps to avoid paper jams
Product is not responding
Solution 4 Check the printer driver status
Solution 2 Load paper in the input tray
Solution 3 Select the correct printer
To check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
Solution 8 Make sure the print carriage can move freely
Solution 10 Reset the product
Solution 1 Reset the product
Product prints meaningless characters
Nothing happens when I try to print
Solution 2 Print a previously saved version of the document
Solution 4 Check the printer driver status
Print troubleshooting 145
Solution 1 Check the printer margins
Margins are not printing as expected
Pages in my document came out in the wrong order
To check your margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Solution 1 Check the margin settings
Text or graphics are cut off at the edge
Solution 4 Try printing with borders
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
To preview the print layout
Solution 3 Check the print cartridge
Blank page came out while printing
Memory card troubleshooting
My memory card no longer works in my digital camera
Solution 1 Remove and reinsert the memory card
On light is blinking
Photo light next to the memory card slots is blinking
Solution 2 Remove the additional memory card
Solution 1 Insert the memory card properly
Product does not read the memory card
Solution 1 Install the HP Photosmart Software
Solution 3 Remove additional memory cards
Solution 4 Reformat the memory card in your digital camera
To install the HP Photosmart Software
Solution 2 Turn on the product
Solution 3 Turn on the computer
Copy troubleshooting
Nothing happens when I try to copy
Solution 2 Place the original correctly on the glass
Solution 5 Clear the paper jam
Solution 1 Scan, enlarge, and then print a copy
Resize to Fit is not working as expected
Parts of the original do not appear or are cut off
Image is cropped when I make a borderless copy
Solution 3 Wipe the glass and the back of the document lid
Solution 1 Use Resize to Fit to enlarge the photo
Solution 1 Scan, resize, and print the image
Borderless copy has white space around the edges
Printout is blank
Scan troubleshooting
Solution 2 Use photo paper to make borderless copies
Scan halts
Solution 4 Start the HP Photosmart software
Solution 1 Turn on your computer
Solution 3 Install the HP Photosmart software
Scan fails
Scanned image has incorrect page layout
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image shows dotted lines instead of text
Solution 3 Select the correct OCR language
Solution 1 Adjust the brightness in the software
Solution 2 Clean the glass and lid
Text is incorrect or missing
Solution 1 Turn on the computer
Fax troubleshooting
Scan feature does not work
Solution 2 Check the cables
Product is having problems sending and receiving faxes
Test your fax setup on Fax test failed on
Troubleshooting
Fax troubleshooting 169
Solution 5 Try removing the splitter
Solution 6 Make sure the telephone wall jack works properly
Solution 7 Check the phone line for noise
Fax troubleshooting 171
Solution 13 Check for and resolve any error messages
Solution 14 Lower the fax speed
Product cannot send faxes, but can receive faxes
Solution 2 Check the fax number
Solution 3 Dial the fax number more slowly
Solution 4 Check the receiving fax machine for problems
Product is having problems sending a manual fax
Solution 2 Connect the telephone to the correct port
Solution 4 Lower the fax speed
Send a fax manually from a phone on
Solution 1 Check the phone line for noise
Solution 1 Check the receiving fax machine for problems
Solution 2 Check the phone line for noise
Pages of a fax I sent are missing
Solution 2 Increase the fax resolution
Solution 3 Make sure the glass is clean
Fax transmission is slow
Fax I sent was blank when it was received
Solution 1 Send the fax in black and white
Parts of a fax I sent are cut off
Solution 2 Lower the fax resolution
Solution 3 Check the phone line for noise
Solution 5 Increase the fax speed
Fax tones are recorded on my answering machine
Solution 2 Set up the product to answer faxes automatically
Product cannot receive faxes, but can send faxes
Solution 2 Check the Auto Answer setting
Solution 3 Set the product to answer faxes manually
Troubleshooting
Fax troubleshooting 185
Change the answer ring pattern for distinctive ringing on
Solution 10 Clear the memory of the product
Product is having problems receiving a manual fax
Solution 11 Check for error messages on the display
Solution 1 Lower the fax speed
Solution 2 Check for error messages on the display
Product is not answering incoming fax calls
Solution 1 Turn on the product
Solution 5 Clear the memory of the product
Solution 6 Check for error messages on the display
Solution 1 Load paper in the input tray
Pages of a fax I received are missing
Solution 2 Check the sending fax machine for problems
Faxes are received but do not print
Cause The print cartridge carriage was stalled
Computer to which I am connecting has only one phone port
Solution 1 Check the sending fax machine for problems
Solution 2 Make sure paper is loaded in the input tray
Parts of a fax I received are cut off
Troubleshooting
Back view of the product
Troubleshooting
Fax troubleshooting 199
Troubleshooting
Fax troubleshooting 201
Solution
Fax test failed
Solution 2 Try removing the splitter
Solution 3 Try another power outlet
What to check
Fax Hardware Test failed
Fax Connected to Active Telephone Wall Jack test failed
Phone Cord Connected to Correct Port on Fax test failed
To plug the phone cord into the correct port
Using Correct Type of Phone Cord with Fax test failed
Fax Line Condition test failed
Dial Tone Detection test failed
Am having problems faxing over the Internet using IP phone
Solution 1 Change the fax speed
Fax log report shows an error
Error code
Errors
Solution 1 Clear the paper jam from the rear door
Product messages
Carriage jam
Solution 2 Clear the paper jam from the front
Solution 3 Make sure the print carriage can move freely
Plug the power cord directly into a power outlet
Solution 5 Print a self-test report
Solution 6 Reset the product
To reset the product
Solution 7 Contact HP support for service
Mechanism error
Solution 1 Clear the paper jam
Carriage blocked
Memory is full
Door open
Firmware revision mismatch
Scanner failure
Scan errors
Solution 1 Verify if the software is installed correctly
Solution 2 Refresh the Windows Device Manager
To refresh the Windows Device Manager
To check that the Digital Imaging Monitor is running
Cause The Digital Imaging Monitor was not running
To check the status of the product
Solution 5 Check the power supply
To check the power supply
To check the USB connection
Solution 7 Try scanning with Windows Image Acquisition WIA
To scan using WIA
Solution 8 Disable the Lexbces service
To restart the service
On the General tab, in the Service status area, click Start
Computer Management screen appears
Solution 9 Run the Scan Diagnostic Utility
Solution 11 Check the USB chipset and controller
To check the USB chipset and controller
Turn on the product
More information about using a USB hub
Solution 12 Uninstall and then reinstall the software
Click Selective Startup
Unable to print
To print a test
Solution 1 Print a test
Solution 2 Clear the print queue
To clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To disconnect and reconnect the USB cable
To verify that the product is set as the default printer
To verify the print driver
To check if the printer is paused or offline
Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To clear the print queue manually
To verify the software application
Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To print from Notepad
Product might not be correctly installed
Solution 2 Check the power cord and USB cable
To check the USB connection
To uninstall and reinstall the product
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
Double-clickAdd/Remove Programs
Select Click here to restart later
Product was not found
Solution 1 Reset the product
To check the USB connection
Solution 3 Restart the computer
Solution 1 Restart the computer
Product could not find available scan destinations
Select Click here to restart later
Error occurred while communicating with the product
Solution 1 Reset the product
To check the USB connection
Solution 3 Restart the computer
Solution 6 Contact HP support for service
Missing HP Photosmart Software
Solution 1 Install the HP Photosmart Software
Error reading or writing the file
File messages
Unreadable files. NN files could not be read
Photos not found
Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
File not found
General user messages
Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
File corrupted
Borderless printing error
Solution 1 Close some applications or restart your computer
Solution 2 Empty the Recycle Bin on your desktop
Memory card error
Solution 3 Push the memory card all the way forward
Solution 1 Remove all but one memory card
Solution 2 Remove the memory card and reinsert it correctly
Disconnected
Card access error
Use only one card at a time
Card is inserted incorrectly
Paper messages
Card is not fully inserted
Card is damaged
Cannot load paper from input tray
Paper orientation error
Paper upside down
Ink is drying
Solution 1 Replace the rear door
Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
Solution 5 Clean the rollers
Paper jam or misfeed
Paper mismatch
Power and connection messages
Wrong paper width
Product not found
Solution 2 Connect the product to the computer
Communication test failed
Improper shutdown
Two-way communication lost
Print cartridge messages
Low on ink
Carriage stall
Solution 1 Clear the paper jam from the rear door
Solution 5 Print a self-test report
Solution 6 Reset the product
Need alignment or alignment failed
Solution 3 Check if print cartridges are fully inserted
Solution 4 Align newly installed print cartridges
Solution 5 Print cartridge might be defective
Print cartridges incorrectly installed
To make sure the print cartridges are installed correctly
Non-HP cartridges installed
Printing in ink-backup mode
Solution 1 Insert the print cartridges
Solution 2 Remove the tape from the print cartridges
Solution 3 Remove and reinsert the print cartridges
Solution 4 Contact HP support
Solution 1 Reinsert the print cartridges
Print cartridges missing or not detected
Solution 2 Clean the print cartridge contacts
Solution 3 Replace the print cartridge
Incompatible print cartridges
Print cartridge is not intended for use in this product
Solution 1 Check the print cartridge
Solution 2 Contact HP support for service
Print cartridges in wrong slot
To make sure the print cartridges are installed correctly
Print cartridge problem
To determine which print cartridge is having the problem
Solution 1 Remove and reinsert the print cartridges
To make sure the print cartridges are installed correctly
Solution 2 Clean the print cartridge contacts
Previously used genuine HP cartridge installed
General printer error
Original HP ink has been depleted
Troubleshooting
HP warranty and support
Warranty
Before you call HP support
Phone support period Placing a call
After the phone support period
HP Quick Exchange Service Japan
Prepare the product for shipment
HP warranty and support
Specifications
Technical information
Environmental product stewardship program
Plastics
Material safety data sheets
Paper use
Recycling program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Regulatory notices
Regulatory model identification number
FCC statement
FCC statement
Regulatory notices 303
Technical information
Australia wired fax statement
Hinweis für Benutzer des deutschen Telefonnetzwerks
Geräuschemission
Regulatory notices 307
Technical information
Symbols/Numerics
Index
310
311
312
313
314
