HP C4344, C4342 manual Test your fax setup on Fax test failed on

•Solution 14: Lower the fax speed

•Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time

Solution 1: Make sure you set up the product as described in the printed documentation

Solution: Follow the instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. Then, run a fax test to check the status of the product and to make sure you set it up properly.

The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

•“Test your fax setup” on page 25

•“The fax test failed” on page 203

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using the correct type of phone cord

Solution:

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Troubleshooting

Fax troubleshooting 167