Parts of a fax I received are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Check the sending fax machine for problems
Solution: Check with the sender to see if the sending fax machine is having problems.
Cause: The sending fax machine had a problem. If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded in the input tray
Solution: Make sure you have paper loaded correctly.
For more information, see:
“Load
Cause: The
If this did not solve the issue, try the next solution.
The fax I received is blank
Solution: Check with the sender to see if the sending fax machine is having problems.
Cause: The sending fax machine had a problem.
The computer to which I am connecting has only one phone port
Solution: This possible solution applies only in the countries/regions that receive a
If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one
Figure
Troubleshooting
Fax troubleshooting | 195 |