Solution 5: Print a
Solution: Print a
To print a
1.Load letter or A4 unused plain white paper into the input tray.
2.Press and hold the Cancel button and then press the Start Copy Color button. The product prints a
3.Make sure the test patterns show a complete grid and the thick color lines are complete.
•If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.
•If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
•If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the
If the product can print a
Cause: The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
To reset the product
1.Remove all paper loaded in the input tray.
2.Make sure that the product is turned on and remove the USB cable from the back of the product.
Troubleshooting
Errors 215