HP C4344, C4342 manual Solution 2 Check the Auto Answer setting

•Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number

•Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings

•Solution 9: Make sure other equipment on the phone line is not reducing the fax signal

•Solution 10: Clear the memory of the product

•Solution 11: Check for error messages on the display

Solution 1: Make sure you set up the product as described in the printed documentation

Solution: Follow the instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. Then, run a fax test to check the status of the product and to make sure you set it up properly.

The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

•“Test your fax setup” on page 25

•“The fax test failed” on page 203

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Check the Auto Answer setting

Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product.

If you must have Auto Answer off, you will need to press Scan/Fax and Start Fax to receive a fax.

Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls in order to receive faxes.

If this did not solve the issue, try the next solution.

Solution 3: Set the product to answer faxes manually

Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.

For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product.

Troubleshooting

Fax troubleshooting 183