HP C4344, C4342 manual Pages of a fax I sent are missing, Quality of the fax I sent is poor

Cause: The Fax Speed setting might have been set too fast.

Pages of a fax I sent are missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the receiving fax machine for problems

•Solution 2: Check the phone line for noise

Solution 1: Check the receiving fax machine for problems

Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

Cause: The receiving fax machine was having problems.

Solution 2: Check the phone line for noise

Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company.

For more information, see:

“Send a fax in Error Correction Mode” on page 82

Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems.

If this did not solve the issue, try the next solution.

The quality of the fax I sent is poor

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the phone line for noise

•Solution 2: Increase the fax resolution

•Solution 3: Make sure the glass is clean

•Solution 4: Check the receiving fax machine for problems

•Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax

Troubleshooting

Solution 1: Check the phone line for noise

Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was

Fax troubleshooting 177