Issue 5 January 1998 9-1555-230-024
9
Voice Processing Solutions
With less than 30 percent of person-to-person business calls reaching the
intended party on the first attempt, day-to-day business can be frustrating.
DEFINITY ECS integration with Lucent Technologies voice-messaging and
voice-response products can help ensure that important c alls are not lost.
Lucent Technologies voice messaging and voice respons e systems provide
businesses with the voice processing tools to communicate more efficiently and
make time spent on the job more productive. Whether your com pany has ten
employees or thousands, Lucent Technologies can provide y ou with an innova-
tive voice processing solution.
Voice messaging bypasses idle chatter to promote a communications mode that
can be much more efficient than two-way calling. Lucent Technologies studies
show that voice messages average 30 seconds wh ereas two-way calls run much
longer and are devoted to business only 50 percent of the time.
The Lucent Technologies voice messaging solutions in clude:
■DEFINITY AUDIX
■INTUITY AUDIX
Voice Response solutions include:
■CONVERSANT Voice Information System
■CONVERSANT Intro
■CONVERSANT Form Filler Plus