Desktop Solutions

A)

External Calls: Active,

1)

Secretary

 

Busy, Don’t Answer

 

 

B)

Internal Calls: Cover All

2)

Clerk

C)

Internal Calls: Active, Busy,

3)

AUDIX Voice Messaging

 

Don’t Answer

 

 

D) Internal Calls: Send All Calls

4)

Message Center Group

Figure 10-1. Typical DEFINITY ECS Call Coverage Options

Voice Messaging and Call Coverage

Often an AUDIX system is set up as the last point on a call-coverage path, as in Figure 10-1 above. A secretary or colleague who answers a redirected call intended for you can also transfer the caller to your AUDIX mailbox. The caller may prefer to leave voice-mail for you if the message is personal, lengthy, or technical.

10-6Issue 5 January 1998

555-230-024

Page 152
Image 152
Lucent Technologies 555-230-024 manual Voice Messaging and Call Coverage, Typical Definity ECS Call Coverage Options