Industry Applications
Improve Operating Efficiency and Safety
Hospitality service facilities continuously deal with fluctuating economies, and must maintain maximum efficiency to ensure smooth operations and productive employees.
Three ways hotels can improve operating efficiency and safety are as follows:
■Simplify guest billing for phone expenses
Hotels and motels need simplified guest billing, along with the ability to generate guest phone records
■Powerful
Guests and administrative staff need to be able to leave voicemail or faxes for other guests and staff members. Guests can have callers leave messages or faxes for them privately, without having to involve the front desk.
■If a guest makes an emergency call, the system automatically notifies the desk attendant, identifying the room that placed the call.
DEFINITY products can provide the following capabilities to the hospitality indus- try to maintain maximum operating efficiency:
■The Call Detail Recording feature works in combination with system adjuncts to generate guest records and call costs records.
■INTUITY Lodging™ allows guests and the administrative staff to create, store, send, and receive voice or fax messages. Spoken prompts guide the user through each step of the procedure. The system can be administered for a variety of languages.
Enhance Guest Services
Hospitality providers must constantly find ways to enhance guest services. Staff must work hard to make guests feel comfortable, and to maintain and uphold a reputation for outstanding service. Today’s harried consumers want to get
Hotels can enhance guest services as follows:
■Review guest requests for services
Hotels and motels need a way to review guest requests and ensure that guest’s needs and requests are met in an efficient manner by the staff.
■Connect to internal computer systems
Staff can provide better customer service by linking the telephone system to the hotel’s internal computer system for registration information and voice messaging features.
