Industry Applications
555-230-024
2-14 Issue 5 January 1998
Improve Operating Efficiency and Safety
Hospitality service facilities continuously deal with fl uctuating economies, and
must maintain maximum efficiency to ensure smooth operations and pr oductive
employees.
Three ways hotels can improve operating efficiency and safet y are as follows:
■Simplify guest billing for phone expenses
Hotels and motels need simplified guest billing, along with the ability to
generate guest phone records
■Powerful voice-messaging service
Guests and administrative staff need to be able to leave voicemail or faxes
for other guests and staff members. Guests can have caller s leave
messages or faxes for them privately, without having to invo lve the front
desk.
■If a guest makes an emergency call, the system automati cally notifies the
desk attendant, identifying the room that placed the call.
DEFINITY products can provide the following capabilities to the hospital ity indus-
try to maintain maximum operating efficiency:
■The Call Detail Recording feature works in combination with system
adjuncts to generate guest records and call costs records.
■INTUITY Lodging™ allows guests and the administrative staff to create,
store, send, and receive voi ce or fax messages. Spoken prompts guide
the user through each step of the procedure. The system can be
administered for a variety of languages.
Enhance Guest Services
Hospitality providers must constantly find ways to e nhance guest services. Staff
must work hard to make guests feel comfortable, and to maintain and uphol d a
reputation for outstanding service. Today’s harried consumers want to get
top-quality service for their hard-earned income.
Hotels can enhance guest services as follows:
■Review guest requests for services
Hotels and motels need a way to review guest requests and ensure that
guest’s needs and requests are met in an efficient manner by the staff.
■Connect to internal computer systems
Staff can provide better customer service by linking the telephone system
to the hotel’s internal computer system for registration information and
voice messaging features.