Index
555-230-024IN-8 Issue 5 January 1998
R
real-time reports,3-14
reason codes,3-10
recovery, system,1-15
redirection of calls
Interflow,3-4
Intraflow,3-4
Redirection on No Answer, ACD,3-5
redundancy configurations,1-16
references to other DEFINITY documentation,C-1
release-link trunks,12-9
reliability, system,1-15
remote access
authorization codes,12-6
barrier codes,12-6
telecommuting,7-2
trunks,12-9
Remote Call Coverage, telecommuting,7-2
Remote Network Access
description,12-6
remote service,1-26
reporting
DEFINITY ECS,14-8
reports,3-13
Attendant Position,14-10
Basic Call Management System,3-14
CentreVu Call Management System,3-13
Class of Restriction,14-8
Class of Service,14-9
historical,3-14
real-time,3-14
Security Violations,14-10
Site Data,14-9
Tandem Traffic,14-11
Traffic Summary,14-10
Request feature, CallVisor ASAI,4-4
Re-Ring,12-8
retailer feedback applications,2-21
route-to number command,3-7
routing
Automatic Alternate Conditional,12-18
Automatic Alternate Routing,12-4
Automatic Route Selection,12-4
Call Center calls,3-1
Generalized Route Selection,12-5
Look Ahead,12-4
protection from network failures,1-15
Time of Day,12-3
RS-232 ports,1-23
S
S201A speakerphone telephone,10-9
scheduling
DEFINITY ECS,14-8
Security Violation Notification,14-17
Security Violations reports,14-10
security, administering,12-6
Self Administration,10-12
Sending Restrictions by Com m u nity,9-6
service marks,xxiii
Service Upgrade Solutions
amortizing replacement costs,13-2
backward compatibility,13-3
connecting to a network,13-2
description,13-1
ensuring uninterrupted service,13-2
optimum use of available lines,13-3
re-training administrators,13-3
seamless integration,13-4
storing new equipment,13-3
set values
CallVisor ASAI,4-4
request features,4-4
Shared Extensions,9-5
signalling
Non-Facility-Associated,12-15
Temporary,12-16
wideband,1-25, 12-21
Single Point of Contact,4-9
single-carrier cabinets,1-6
description,1-9
types,1-9
Site Data
reports,14-9
skills
agent,3-9
distribution,3-9
Expert Agent Selection,3-9
software
basic,1-26
CONVERSANT voice response,3-1
optional,1-26
PassageWay Direct Connecti on,4-11
Software Defined Network (SDN), DCS features not
supported,12-21
SoundStation audio equipment,10-13
SoundStation EX speakerphones,10-15
SoundStation speakerphones,10-15
speakerphones,6-1
Speak-to-Me,10-7
Standard Maintenance Agreement,4-9
standard reliability configurations,1-16
Station Hunting, ACD,3-5
Station Identification Number,12-13
Station Security Codes, telecommuting,7-3
Stratum 3 clock,12-11
Stratus Adjunct Interface, CallVisor ASAI,4-9
stroke counts, ACD,3-4
subnetwork trunking,12-4
switch node carriers,1-14
switch node clock circuit packs,1-16