R
real-time reports, 3-14reason codes, 3-10recovery, system, 1-15redirection of calls
Interflow, 3-4
Intraflow, 3-4
Redirection on No Answer, ACD, 3-5redundancy configurations, 1-16
references to other DEFINITY documentation, C-1release-link trunks, 12-9
reliability, system, 1-15remote access
authorization codes, 12-6barrier codes, 12-6telecommuting, 7-2trunks, 12-9
Remote Call Coverage, telecommuting, 7-2Remote Network Access
description, 12-6remote service, 1-26reporting
DEFINITY ECS, 14-8reports, 3-13
Attendant Position, 14-10
Basic Call Management System, 3-14CentreVu Call Management System, 3-13Class of Restriction, 14-8
Class of Service, 14-9historical, 3-14real-time,3-14Security Violations, 14-10Site Data, 14-9Tandem Traffic, 14-11Traffic Summary, 14-10
Request feature, CallVisor ASAI, 4-4Re-Ring,12-8
retailer feedback applications, 2-21route-to number command, 3-7routing
Automatic Alternate Conditional, 12-18Automatic Alternate Routing, 12-4Automatic Route Selection, 12-4
Call Center calls, 3-1
Generalized Route Selection, 12-5Look Ahead, 12-4
protection from network failures, 1-15Time of Day, 12-3
RS-232 ports, 1-23
S
S201A speakerphone telephone, 10-9
scheduling DEFINITY ECS, 14-8
Security Violation Notification, 14-17Security Violations reports, 14-10security, administering, 12-6
Self Administration, 10-12
Sending Restrictions by Community, 9-6service marks, xxiii
Service Upgrade Solutions amortizing replacement costs, 13-2backward compatibility, 13-3connecting to a network, 13-2description, 13-1
ensuring uninterrupted service, 13-2optimum use of available lines, 13-3re-training administrators, 13-3seamless integration, 13-4
storing new equipment, 13-3set values
CallVisor ASAI, 4-4request features, 4-4
Shared Extensions, 9-5signalling
Non-Facility-Associated,12-15Temporary, 12-16wideband, 1-25,12-21
Single Point of Contact, 4-9single-carrier cabinets, 1-6
description, 1-9types, 1-9
Site Data reports, 14-9
skills agent, 3-9distribution, 3-9
Expert Agent Selection, 3-9software
basic, 1-26
CONVERSANT voice response, 3-1optional, 1-26
PassageWay Direct Connection, 4-11Software Defined Network (SDN), DCS features not
supported, 12-21
SoundStation audio equipment, 10-13SoundStation EX speakerphones, 10-15SoundStation speakerphones, 10-15speakerphones, 6-1
Speak-to-Me,10-7
Standard Maintenance Agreement, 4-9standard reliability configurations, 1-16Station Hunting, ACD, 3-5
Station Identification Number, 12-13Station Security Codes, telecommuting, 7-3Stratum 3 clock, 12-11
Stratus Adjunct Interface, CallVisor ASAI, 4-9stroke counts, ACD, 3-4
subnetwork trunking, 12-4switch node carriers, 1-14
switch node clock circuit packs, 1-16
