Hospitality
Issue 5 January 1998 2-13555-230-024
■Remote consultations by non-physician medical staff, whi ch are often
difficult to arrange in rural areas.
Nutritionists, for example, are particularly scarce in remote settings. A
nutritionist can use video to communicate with a patient in a distant facility,
showing food models of healthy portions and being face-to-face with the
patient for better understanding.
Hospitality
The hospitality industry is composed primarily of hotel s,
motels, and restaurants.
Hospitality facilities worldwide seek to:
— Control costs
— Improve operating efficiency and safety
— Enhance guest services

Control Costs

Hospitality providers must contain costs in order to m aintain a profit and stay
competitive in the industry.
Two ways to help control costs are as follows:
■Separate long-distance calling privileges
Hotel and motel guests frequently place long-distance phone calls from
their rooms, while providers disallow staff members from a ccessing
long-distance phone service.
■Charge guests more accurately for terminated calls
Hospitality providers need the ability to detect short duration calls (that is,
calls that terminate before the specified answer detection time-out),
enabling hotels to more accurately charge guests for these ca lls.
DEFINITY products can provide the following capabilities to the hos pitality indus-
try to help control costs:
■World Class Routing features, which allows hotels to separate
long-distance calling privileges for guests and administrative staff.
■An Answer Detection feature that enhances the DEFINITY sy stem’s ability
to detect short duration calls.
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