Lucent Technologies 555-230-024 manual Hospitality, Control Costs

Hospitality

■Remote consultations by non-physician medical staff, which are often difficult to arrange in rural areas.

Nutritionists, for example, are particularly scarce in remote settings. A nutritionist can use video to communicate with a patient in a distant facility, showing food models of healthy portions and being face-to-face with the patient for better understanding.

Hospitality

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The hospitality industry is composed primarily of hotels, motels, and restaurants.

Hospitality facilities worldwide seek to:

—Control costs

—Improve operating efficiency and safety

—Enhance guest services

Control Costs

Hospitality providers must contain costs in order to maintain a profit and stay competitive in the industry.

Two ways to help control costs are as follows:

■Separate long-distance calling privileges

Hotel and motel guests frequently place long-distance phone calls from their rooms, while providers disallow staff members from accessing long-distance phone service.

■Charge guests more accurately for terminated calls

Hospitality providers need the ability to detect short duration calls (that is, calls that terminate before the specified answer detection time-out), enabling hotels to more accurately charge guests for these calls.

DEFINITY products can provide the following capabilities to the hospitality indus- try to help control costs:

■World Class Routing features, which allows hotels to separate long-distance calling privileges for guests and administrative staff.

■An Answer Detection feature that enhances the DEFINITY system’s ability to detect short duration calls.

555-230-024 Issue 5 January 1998 2-13