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Automatic Call Distribution (ACD)
In the Figure
1) | DEFINITY ECS | 5) | Group C: General Information |
2) | Incoming Lines | 6) | Queues |
3) | Group A: Business Travel | 7) | Call Coverage to Group C |
4) | Group B: Personal Travel | 8) | Voice Mail |
Figure 3-1. A Basic Example of Automatic Call Distribution
Issue 5 January 1998 |