About This Book
This overview of DEFINITY ECS is composed of the following chapters:
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Chapter 1, "Introduction" — outlines basic advantages, capabilities, hardware and software components and system configurations.
Chapter 2, "Industry Applications" — discusses how DEFINITY ECS meets the communications requirements of several example industries.
■Chapter 3, "Call Center Solutions" — discusses features that help you set up and manage an efficient call center.
■Chapter 4,
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Chapter 5, "Hospitality Solutions" — discusses products and features particularly useful in the hospitality (lodging) industry.
Chapter 6, "Mobility Solutions" — discusses products and features that allow you to keep in touch with colleagues and clients while moving about freely inside and outside the workplace.
■Chapter 7, "Telecommuting Solutions" — discusses features and products that allow you and your associates to work effectively
■Chapter 8, "Data Management Solutions" — discusses features that help you manage telecommunications information.
■Chapter 9, "Voice Processing Solutions" — discusses DEFINITY ECS features that help you handle incoming and outgoing calls efficiently.
■Chapter 10, "Desktop Solutions" — discusses features that are available at your desktop computer or telephone.
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Chapter 11, "Multimedia Solutions" — discusses features that allow you to send and receive synchronized voice and image information.
Chapter 12, "Networking Solutions" — discusses features that help you network DEFINITY ECS with itself and with other equipment.
■Chapter 13, "Service Upgrade Solutions" — discusses the advantages inherent in the process of upgrading telephone service using DEFINITY ECS.
■Chapter 14, "System Management Solutions" — discusses the many ways in which you can manage the DEFINITY ECS and related systems.
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Appendix A, "Features" — summarizes the features discussed in this book.
Appendix B, "System Capacity Limits" — contains Table
■Appendix C, "References" — lists and describes additional DEFINITY ECS documents.
A glossary, including abbreviations, and an index are also provided at the back of the book.
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