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SATO CL412E service manual Troubleshooting

Models: CL412E

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Section

Troubleshooting	8

8.1 Overview

This section has been devised to help you if you are unable to produce output on the CL408e/CL412e printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed further. The design of the SATO CL408e/ CL412e printers is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. These tables list symptoms, probable causes, and suggested corrective actions. Many of the suggested corrective actions include references to a section or paragraph found elsewhere in this manual where more complete descriptions and procedures may be found.

To help you, this section has been divided into the following parts.

•Initial Checklist

•IEEE1284 Parallel Interface

•RS232C Serial Interface

•Universal Serial Bus Interface

•LAN Ethernet Interface

•Error Signals

•Troubleshooting Tables

•Head Pattern Examples

	PN 9001078	SATO CL408e/CL412e Service Manual	Page 8-1
	Rev. B

Image 137

SATO CL412E service manual Troubleshooting

Contents

CL408e/CL412e Printers Sato America, Inc Table of Contents Mechanical Adjustments Optional Accessories PN 9001078 Rev. B Overview Section TOP Access Physical CharacteristicsFront Access Door Label OUT Slot Memory Card Slot Printer FeaturesRear Panel Ribbon Supply Spindle Front Access Door Interlock For Optional Label GuideLabel Dispenser Label Sensor SensorsRibbon Motion Sensor Line KEY PRINT/OFFSET/PITCH Potentiometers Operation Panel LCD Display Panel ConnectorLine KEY Potentiometers Print Accessory Installation ConsiderationsOptional Accessories Environment & Approvals General Printer Specifications General Printer Specifications CPU Character Fonts Bar Codes Specification CL408e CL412e DSW1 Dip Switch Settings Setting RS232 Transmit/Receive Setting located on RS232 I/F Module DSW2 Printer Set up DSW3 External Signal Interface Setting DSW3 Dip Switch Selections Default Settings Mode KEY Sequence Initial Display LCD Panel Configuration Initializing Rom LCD Panel Normal ModeQTY 000000 Pitch Offset Adjustment Print Speed AdjustmentStep Procedure Print speed 4 5 C D E F G Cancel print job Cancel print job Yes noLCD Panel- Normal Mode Cancel Print Job LCD Panel- Advanced Mode Initializing Advanced mode RomAuto online Zero Slash Print offset LCD Panel Advanced Mode+0000 Set calendar Calendar 00/00/00 Cover open sensor Yes No Ignore cr/lfIgnore CR/LF Character Pitch Mem Select CC1 Advanced Mode Card ModeLCD Printer Card Mode Copy start Yes no LCD Panel Card Mode Mode Card -MemoryCopy SATOFont y/nLCD Panel Card Card memory Copying Card -MemoryCopy All y/n Memory- card copy copying Memory -cardCopy All Card-Memory Copy Program Y/N Card -memoryCopy Program y/nCard- memory copy copying Memory-Card Copy Program Y/N Memory-cardCopy Program y/n Card Format Yes No Card format Yes noMemory format Yes no LCD Panel Service Mode Service modeGap x.xv input Gap X.XV Input Gap x.xv input Eye Input Eye x.xv input Auto online feed yes no Feed on error yes noReprint w/feed yes no Auto Online Feed Yes No EXt pin9 Select Mode Mode2 Forward/backfeed distance default Select language english Ignore can/dle Yes no Ribbon near end Enable disableService Mode LCD Panel Counters Mode Counters modeCounters Hd dsp cut life Head Count clear Yes no Test Print Mode Test print mode configuration LCD Panel Test Print Mode Default setting Yes noDefault Setting Mode Test print Size Initializing Factory modeDiPSw2-4 on-off Counter clear all Counter all clear All clear mode Completed All clear modeLCD Panel Maintenance Mode All Clear Mode All clear Counter eeprom Download User Defined Protocol Codes LCD Panel Clear Non-Standard Protocol Initializing Rom Online Qty000000 Hex Dump ModeLCD Panel Download User Defined Protocol Codes User Download Press the Line Key Countinued Initializing Flash download LCD Panel -Firmware Download Mode Memory Head Check Factory ConfigurationSample Test Labels Interface Types InterfaceSpecifications Centronics RS232C Serial USB Interface Ethernet Multi Job Buffer Receive Buffer Data Streams Ieee 1284 Parallel Interface PIN PIN SignalDirection PIN Assignments Ieee 1284 Cable END RS232C Serial Interface General SpecificationsElectrical Specifications DB9 Cable RequirementsHost Interconnection Printer Ready/Busy Flow Control Signal Description On/X-Off Flow Control Universal Serial Bus USB Interface Bi-Directional Communications Ethernet Interface Pin Assignments Accessory EXT Connector Standard Operation Repeat Print Error Signals Interface Specifications Electrical Checks and Adjustments Remove 2 Screws Holding the Side Cover To the Outside Frame Steps Prior to Some Procedures Power Supply DC Power Voltage ChecksVR5 IM Main PCB VR4 GAP VR1 OFS Test Point VR2 DEM VR3 CE Connect TP Test Module to PCB Test Point @ Connector Nibs onMain PCB TP Test Module To PCB Test Point @ CN13 Receptacle on Test Point Chart Potentiometer Assignments & Adjustments VR5 IM PITCH-VR Step Procedure 5a Print Position Adjustment Test print Press the feed key 5b Print Position AdjustmentRefer to .2 for access to main PCB Refer to .2 for access to main PCB Label Gap Adjustment Eye-Mark Adjustment OFFSET-VR Offset Label Stop Position Adjustment 9a Ribbon Sensor Operation Verification Initializing OnlineRibbon end 9b Ribbon Sensor Voltage Checking High Value ~ Ribbon Sensor Voltage Checking Adjust Pitch Potentiometer For Optimum Print Step Procedure Print Darkness Adjustment MechanicalAdjustments# Raise the TOP Access Door Open the Front Ribbon Clutch Adjustments Unwind Ribbon Spindle Tension Gauge Core Locking Screw is Inside Adjust NUTTension Gauge Rewind String Empty Ribbon Ribbon Unwind Clutch Adjustment Guide Plate Ribbon Guide Plate Adjustment LIP Mounting Screws Tear Plate AdjustmentFigs Print Head Position Alignment Adjustment Marks Ribbon Adjust Platescrews Loosen Screw Print Head Balance Adjustment Indexing Pointer Shifts Head BACKWARD/FORWARD Print Head Alignment Adjustment Timing Belts Motor Mounting Screws Timing Belt Tension Adjustment ReplacementProcedures$ Replacing the Main Circuit Board Replacing the Main Circuit Board Disconnect Cable Disconnect Cables Memory Module PCB Replacing the Main Circuit Board Back of Printer Fuse Under Cover Replacing the Fuses Fuses Main PC Board Removing and Replacing the Internal Fuses Replacing the Power Supply Remove Screws Power Supply Detach Connectors Stepper Detach Connector Remove ScrewsReplacing the Stepper Motor Replacing the Timing Belts Detach Connector Loosen 4 Stepper Motor Mounting Screws Rewind Spindle Center Screw Replacing the Print Head Replacing the Print Head PN 9001078 Rev. a Replacing the Platen Belts Motor Platen Remove Timing List 6A Open the Front Access DoorReplacing the Ribbon Drive Clutch Washers Parts in this Order Remove & InstallSee Item List 6A Rewind Spindle Unwind Spindle Assemble With 2 Screws Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherItem 9A/9B Holes Disk Plate Remove Screw Sensor Replacing the Ribbon Motion SensorLeft Side of Printer Display Panel PCB Remove Screws Replacing the Label Sensor Slide Cable Through Hole in Center Frame Label Sensor with Installed in Printer Paper Guide Label Sensor Assembly Replacing the Label Sensor Module Replacing the Head Open Switch Replacing the Display Panel PCB Detach Connectors Remove Screws FactoryResets Small large Factory Settings/Test Print Clear Head Counters Factory mode Clear Dispenser Counter Counter clear Dis Clear Cutter Counter Counter clear cut Clear Eeprom Counter all clear completed All clear mode Large Test Print Small Test Print Sample Test Prints Factory Resets Troubleshooting IEEE1284 Parallel Interface Initial Check List IEEE1284 Parallel Interface Universal Serial BUS USB Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting LED Error Signals Print Quality Problems Troubleshooting Tables Print Quality Problems Error LED Print Quality Problems Poor Head Factory DefaultHead Pattern Examples Head Pattern Examples Receive Buffer Hex Dump Hex Dump Diagnostic LabelsPrint Buffer Hex Dump PN 9001078 Rev.B OptionalAccessories Mounting Bracket PAN Head Screws Self Tapping Label Cutter Kit Installation Guillotine Type Remove Front Door Mounting Brackets Remove 2 Screws Strike Plate Label Dispenser InstallationPeel BAR PAN Head Screws Front Door To be Removed Step LH Cover Front DoorRH Cover Raise RH Cover Loosen 2 Inside Screws Holding LH LH Cover Loosen 4 Screws With 2 Self Tapping Horizontal Peel BAR Existing Ribbon Tension Plate Position Ribbon Tension Plate Over Peel BAR Existing Ribbon Remove Ribbon Tension Plate Label Dispenser Installation Labels Idle Roller Label Backing Drive Label Dispenser Label RollSpindle by Inserting Over Front Turn Potentiometer to Adjust Label Taken Sensor Step Pins 1 & 2 Must be in UPHead Latch Label Dispenser Front Door Magnetic Door Pcmcia Memory Expansion Installation Lifting Upwards To Cabinet Holding EXT Connector Optional Accessories Pcmcia Memory Expansion Installation Main PCB Board Showing Where Memory Board will be Installed 37SECURE from Underside of Main PCB Board with Memory PCB Board Main PCB Flash Memory Expansion Installation Indexing Notches Flash Memory Expansion Installation Real Time Clock Installation Rev.B Real Time Clock Installation Factory Reset Procedure Set Calendar Set calendar Yes Rev. B Optional Accessories Spare Parts List Frame Assembly Item no Code Description QTY Plain Washer Print Head Assembly Print Head Assembly Head Frame Head Pressure Bracket Ribbon Assembly Ribbon Assembly Ribbon Assembly Guide Plate B Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Description QTY Item no Motor Bracket Cable Protector Main PCB Assembly Interface Options Pcmcia Memory Option Cutter Assembly Option Cutter SET Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispense Frame Flange Parts List Index Index-2 Index-3