SATO CL412E 8.10 Hex Dump Diagnostic Labels

Page 8-17

Section 8. Troubleshooting

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

8.10 Hex Dump Diagnostic Labels

STEP PROCEDURE

1. Turn on the printer.

2. Send and print a label.

3. Place the printer in the Off-Line mode by pressing the LINE key. The LINE LED

should go out.

4. Place DSW2-4 in the On position.

5. Press the LINE key to place the printer back On-Line.

6. Press the FEED key.

7. A label should be printed containing the contents of the print buffer in

Hexadecimal format.

8. Return DSW2-4 to the Off position.

9. Turn the printer off and then back on to place it back in the normal print mode.

In addition to the User Test Print Labels, the printer contents of the receive and print

buffers can be examined using the Hex Dump Test Labels.

Print Buffer Hex Dump

The contents of the Print Buffer can be examined using the Hex Dump mode. The

label numbers each line of data received in the left hand column, the data in

hexadecimal format in the center columns, followed by the same data in ASCII format

in the right hand column.

STEP PROCEDURE

1. Turn off the printer.

2. Place DSW2-4 in the On position.

3. Turn on the printer.

4. Transmit the data to the printer.

5. The data received is printed on a label in hexadecimal format.

6. Return DSW2-4 to the Off position.

7. Turn the printer off and then back on to place it back in the normal print mode.

Receive Buffer Hex Dump

The data that is being received by the printer (before it is placed in the Print Buffer)

can be examined by using the Hex Dump Mode. The label numbers each line of data

received in the left hand column, the data in hexadecimal format in the center

columns, followed by the same data in ASCII format in the right-hand column.

Contents

Main Page i Section 1. Overview and Specifications Page Section 2. Configuration Section 3. Interface Specifications Section 4. Electrical Checks and Adjustments ii Section 4. Electrical Checks and Adjustments Section 5. Mechanical Adjustments Section 6. Replacement Procedures Section 7. Factory Resets iii Section 9. Optional Accessories Index Section 10. Parts List Page Overview and Specifications 1.1 Overview 1.2 Physical Characteristics 1.3 Printer Features Rear Panel Page Printer Features 1.4 Sensors * 1.5 Operation Panel * Operation Panel 1.6 Installation Considerations 1.7 Optional Accessories 1.8 Environment & Approvals 1.9 General Printer Specifications Page General Printer Specifications 1.10 Character Fonts 1.11 Bar Codes Configuration 2.1 Dip Switch Settings 2 DIP SWITCHES RS232 Transmit/Receive Setting (located on RS232 I/F Module) Printer Set up Page Page Page 2.2 Default Settings Dip Switch Selections DEFAULT SETTING COMPLETED 2.3 LCD Panel Configuration LCD Panel Normal Mode User Settings OFFLINE 000000 Print Darkness Setting PRINT DARKNESS 12 345 ONLINE QTY: 000000 rom v0.00.00.00 PRINT speed 23456 LCD Panel Normal Mode Pitch Offset Adjustment pitch offset +00mm LCD Panel Normal Mode Pitch Offset Adjustment Cancel Print Job cancel print job LCD Panel Normal Mode cancel print job COMPLETED ZERO SLASH auto online Zero Slash AutoOnline LCD Panel Advanced Mode set calendar LCD Panel Advanced Mode Print Offset Set Calendar Print offset v:+0000 H:+000 calendar 00/00/00 00:00 Calendar 00/00/00 00:00 character pitch prop fixed Character Pitch cover open sensor Cover Open Sensor LCD Panel Advanced Mode Advanced Mode card Mode Mem Select (CC1) mem select (CC1) Card Memory LCD Printer Card Mode Advanced Mode Page Page Page Page Page Page Page ADVANCED MODE service mode Gap [X.XV] Input [X.XV} gap [x.xv] gap [x.xv] Gap [X.XV] Input [X.XV} eye [x.xv] Eye [X.XV] Input [X.XV} Auto online feed Feed on Error Yes No feed on error Auto Online Feed Yes No Reprint W/Feed Yes No reprint w/feed Page Select LCD Display Language select language english Euro Code D5 euro code d5 Page Page counters mode LCD Panel Counters Mode Test Print Mode Test Print Mode Configuration test print mode configuration test print Size 10 cm press feed key to stop printing Default Setting Mode Default Setting Mode default setting Page Page Page (Countinued) LCD Panel Download User Defined Protocol Codes User Download Press the Line Key Hex Dump Mode online qty:000000 Page 2.4 Sample Test Labels Interface Specifications ! 3.2 Interface Types 3.1 Overview Interface Types Available Interfaces 3.3 The Receive Buffer 3.4 IEEE 1284 Parallel Interface Data Streams: The Receive Buffer IEEE 1284 Parallel Interface 3.5 RS232C Serial Interface PIN ASSIGNMENTS - RS232C PRINTER END 13 1 25 14 RS232C Serial Interface Cable Requirements Ready/Busy Flow Control X-On/X-Off Flow Control Data Streams 3.6 Universal Serial Bus (USB) Interface 3.7 Ethernet Interface Universal Serial Bus (USB) Interface (Cont) 3.8 Bi-Directional Communications 3.9 Accessory (EXT) Connecto Pin Assignments Standard Operation Repeat Print Error Signals Page " Electrical Checks and Adjustments 4.1 Overview 4.2 Steps Prior to Some Procedures 4.3 DC Power Voltage Checks Page DC Power Voltage Checks 4.4 Potentiometer Assignments & Adjustments Potentiometer Assignments & Adjustments Page Page 4.6 Label Gap Adjustment 4.7 Eye-Mark Adjustment Page 4.9a Ribbon Sensor Operation Verification online qty:000000 Ribbon end 4.9b Ribbon Sensor Voltage Checking Ribbon Sensor Voltage Checking 4.10 Print Darkness Adjustment # Mechanical Adjustments 5.1 Overview 5.2 Ribbon Clutch Adjustments Fig. 5-1 UNWIND CLUTCH Fig. 5-3 Fig. 5-2 Ribbon Clutch Adjustments REWIND CLUTCH Page 5.3 Ribbon Guide Plate Adjustment Fig. 5-4 5.4 Tear Plate Adjustment Figs. 5-5 5.5 Print Head Position Alignment MINOR ADJUSTMENT Figs. 5-6 5.6 Print Head Balance Adjustment Fig. 5-7 5.7 Print Head Alignment Adjustment MAJOR ADJUSTMENT Fig. 5-8 5.8 Timing Belt Tension Adjustment Fig. 5-9 Replacement Procedures $ 6.1 Overview 6.2 Replacing the Main Circuit Board Figs. 6-1 Page Figs. 6-2 Fig. 6-3 * Fig. 6-4 Figs. 6-5 Figs. 6-6 6.3 Replacing the Fuses Fig. 6-7 Replacing the Fuses Fig. 6-8 6.4 Replacing the Power Supply Replacing the Power Supply Figs. 6-9 6.5 Replacing the Stepper Motor Figs. 6-10 6-6 Replacing the Timing Belts Fig. 6-12 Fig. 6-11 Replacing the Timing Belts Fig. 6-13 6.7 Replacing the Print Head Replacing the Print Head Fig. 6-14 Fig. 6-16 Fig. 6-15 Replacing the Print Head 6.8 Replacing the Platen Replacing the Platen Fig. 6-19 Fig. 6-20 Fig. 6-21 Fig. 6-22 6.9 Replacing the Ribbon Drive Clutch Washers List 6A Fig. 6-23 Page Page Fig. 6-25 Fig. 6-26 Fig. 6-27 Fig. 6-28 6.10 Replacing the Ribbon Motion Sensor Figs. 6-29 6.11 Replacing the Label Sensor Figs. 6-30 Replacing the Label Sensor Fig. 6-31 Fig. 6-32 6.12 Replacing the Label Sensor Module Figs. 6-33 6.13 Replacing the Head Open Switch Figs. 6-34 6.14 Replacing the Display Panel PCB Fig. 6-35 % Factory Resets 7.1 Overview Page Page Page Page Page Page Page Troubleshooting 8.1 Overview 8.2 Initial Check List 8.3 The IEEE1284 Parallel Interface The IEEE1284 Parallel Interface (Cont) 8.4 The RS232C (Serial) Interface 8.5 The Universal Serial BUS (USB) 8.6 Lan Ethernet Interface Installation Problems (Printer Does Not Come Up Ready) Installation Problems (Printer Comes up Ready but You Cannot Print) Checking the Network Connection and Cabling Intermittent Problems TCP/IP Troubleshooting NetWare Troubleshooting Page Windows NT/LAN Server Troubleshooting Windows 95/98 Peer-to-Peer Troubleshooting Resetting the Print Server 8.7 Error Signals 8.8 Troubleshooting Tables Page Print Quality Problems Page 8.9 Head Pattern Examples Head Pattern Examples 8.10 Hex Dump Diagnostic Labels Print Buffer Hex Dump Receive Buffer Hex Dump Page Optional Accessories ' 9.1 Overview 9.2 Label Cutter Kit Installation - Guillotine Type Fig. 9-1 LABEL CUTTER KIT Fig. 9-2 Fig. 9-3 Fig. 9-4 Fig. 9-6 Fig. 9-5 Fig. 9-7 Fig. 9-8 9.3 Label Dispenser Installation LABEL DISPENSER KIT Fig. 9-9 Fig. 9-10 Figs. 9-11 Fig. 9-14 Fig. 9-12 Fig. 9-13 Fig. 9-15 Fig. 9-16 Fig. 9-17 Page Fig. 9-21 Fig. 9-22 Fig. 9-23 Fig. 9-24 Page Fig. 9-28 Fig. 9-29 9.4 PCMCIA Memory Expansion Installation Figs. 9-30 Figs. 9-31 Figs. 9-32 Fig. 9-33 Fig. 9-34 * MAIN PCB BOARD SHOWING WHERE THE MEMORY BOARD WILL BE INSTALLED Fig. 9-35 Fig. 9-36 Fig. 9-37 9.5 Flash Memory Expansion Installation Figs. 9-38 Flash Memory Expansion Installation Figs. 9-39 * Flash Memory Expansion Installation Figs. 9-40 9.6 Real Time Clock Installation Figs. 9-41 Page Real Time Clock Installation Figs. 9-42 Page Page Set Calendar (Cont) Page Spare Parts List 10.1 Overview Page Page Frame Assembly Page Page Page Print Head Assembly Page Page Page Ribbon Assembly Page Page Page Page Page Page Page 10.6 Main PCB Assembly 10.7 Interface Options Page Page Cutter Assembly Option Page Page Page Page Dispenser Assembly Option Page Index A B C D I L M N O R S T U V