Section, Overview | SATO CL412E specification

	Section
Overview and Specifications

1.1 Overview

The SATO CL408e/CL412e Printers Service Manual provides information for installing and maintaining CL408e/CL412e Thermal Transfer printers. Step-by- step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.

The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications. It can print labels up to 4.1 inches wide. The CL412e provides a higher print resolution, 305 dpi to give laser-quality printing. It is useful when higher resolution is needed for detailed graphic images.

The CL Series "e" printers use a subset of the standard SATO Command Language. The CL408e/CL412e share the same command set, the only differences are the allowable values representing the print positions on the label. These values are specified in "dots" and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable range for each printer is specified in a table for those command codes.

The sections in this manual cover the following:

·Section 1. Overview and Specifications

·Section 2. Configuration

·Section 3. Interface Specifications

·Section 4. Electrical Checks and Adjustments

·Section 5. Mechanical Adjustments

·Section 6. Replacement Procedures

·Section 7. Factory Resets

·Section 8. Troubleshooting

·Section 9. Optional Accessories

·Section 10. Parts list

·Index

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-1
Rev. B

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SATO CL412E service manual Section, Overview

Contents

CL408e/CL412e Printers Sato America, Inc Table of Contents Mechanical Adjustments Optional Accessories PN 9001078 Rev. B Overview Section Front Access Door Label OUT Slot Physical CharacteristicsTOP Access Rear Panel Printer FeaturesMemory Card Slot Ribbon Supply Spindle Front Access Door Interlock Dispenser Label GuideFor Optional Label Ribbon Motion Sensor SensorsLabel Sensor Line KEY PRINT/OFFSET/PITCH Potentiometers Operation Panel Potentiometers Print ConnectorLCD Display Panel Line KEY Optional Accessories Installation ConsiderationsAccessory Environment & Approvals General Printer Specifications General Printer Specifications CPU Character Fonts Bar Codes Specification CL408e CL412e DSW1 Dip Switch Settings Setting RS232 Transmit/Receive Setting located on RS232 I/F Module DSW2 Printer Set up DSW3 External Signal Interface Setting DSW3 Dip Switch Selections Default Settings Mode KEY Sequence Initial Display LCD Panel Configuration 000000 LCD Panel Normal ModeInitializing Rom QTY Print speed 4 5 Print Speed AdjustmentPitch Offset Adjustment Step Procedure C D E F G Cancel Print Job Cancel print job Yes noCancel print job LCD Panel- Normal Mode Zero Slash Initializing Advanced mode RomLCD Panel- Advanced Mode Auto online Set calendar LCD Panel Advanced ModePrint offset +0000 Calendar 00/00/00 Character Pitch Ignore cr/lfCover open sensor Yes No Ignore CR/LF LCD Printer Card Mode Advanced Mode Card ModeMem Select CC1 Copy start Yes no LCD Panel Card Mode LCD Panel Card Card -MemoryCopy SATOFont y/nMode Card memory Copying Card -MemoryCopy All y/n Memory- card copy copying Memory -cardCopy All Card- memory copy copying Card -memoryCopy Program y/nCard-Memory Copy Program Y/N Memory-Card Copy Program Y/N Memory-cardCopy Program y/n Memory format Yes no Card format Yes noCard Format Yes No Gap X.XV Input Service modeLCD Panel Service Mode Gap x.xv input Gap x.xv input Eye Input Eye x.xv input Auto Online Feed Yes No Feed on error yes noAuto online feed yes no Reprint w/feed yes no EXt pin9 Select Mode Mode2 Forward/backfeed distance default Select language english Service Mode Ribbon near end Enable disableIgnore can/dle Yes no Head Count clear Yes no Counters modeLCD Panel Counters Mode Counters Hd dsp cut life Test Print Mode Test print mode configuration Test print Size Default setting Yes noLCD Panel Test Print Mode Default Setting Mode Counter clear all Factory modeInitializing DiPSw2-4 on-off All clear Counter eeprom All clear modeCounter all clear All clear mode Completed LCD Panel Maintenance Mode All Clear Mode Download User Defined Protocol Codes LCD Panel Clear Non-Standard Protocol User Download Press the Line Key Countinued Hex Dump ModeInitializing Rom Online Qty000000 LCD Panel Download User Defined Protocol Codes Initializing Flash download LCD Panel -Firmware Download Mode Sample Test Labels ConfigurationMemory Head Check Factory Interface Types InterfaceSpecifications Centronics RS232C Serial USB Interface Ethernet Multi Job Buffer Receive Buffer Data Streams Ieee 1284 Parallel Interface PIN Assignments Ieee 1284 Cable END PIN SignalPIN Direction Electrical Specifications General SpecificationsRS232C Serial Interface Printer Cable RequirementsDB9 Host Interconnection Ready/Busy Flow Control Signal Description On/X-Off Flow Control Universal Serial Bus USB Interface Bi-Directional Communications Ethernet Interface Pin Assignments Accessory EXT Connector Standard Operation Repeat Print Error Signals Interface Specifications Electrical Checks and Adjustments Remove 2 Screws Holding the Side Cover To the Outside Frame Steps Prior to Some Procedures Main PCB VR4 GAP VR1 OFS Test Point VR2 DEM VR3 CE DC Power Voltage ChecksPower Supply VR5 IM Receptacle on Connector Nibs onConnect TP Test Module to PCB Test Point @ Main PCB TP Test Module To PCB Test Point @ CN13 Test Point Chart Potentiometer Assignments & Adjustments VR5 IM PITCH-VR Step Procedure 5a Print Position Adjustment Refer to .2 for access to main PCB 5b Print Position AdjustmentTest print Press the feed key Refer to .2 for access to main PCB Label Gap Adjustment Eye-Mark Adjustment OFFSET-VR Offset Label Stop Position Adjustment Ribbon end Initializing Online9a Ribbon Sensor Operation Verification 9b Ribbon Sensor Voltage Checking High Value ~ Ribbon Sensor Voltage Checking Adjust Pitch Potentiometer For Optimum Print Step Procedure Print Darkness Adjustment MechanicalAdjustments# Raise the TOP Access Door Open the Front Ribbon Clutch Adjustments Tension Gauge Rewind String Empty Ribbon Core Locking Screw is Inside Adjust NUTUnwind Ribbon Spindle Tension Gauge Ribbon Unwind Clutch Adjustment Guide Plate Ribbon Guide Plate Adjustment Figs Tear Plate AdjustmentLIP Mounting Screws Print Head Position Alignment Adjustment Marks Ribbon Adjust Platescrews Loosen Screw Print Head Balance Adjustment Indexing Pointer Shifts Head BACKWARD/FORWARD Print Head Alignment Adjustment Timing Belts Motor Mounting Screws Timing Belt Tension Adjustment ReplacementProcedures$ Replacing the Main Circuit Board Replacing the Main Circuit Board Disconnect Cable Disconnect Cables Memory Module PCB Replacing the Main Circuit Board Back of Printer Fuse Under Cover Replacing the Fuses Fuses Main PC Board Removing and Replacing the Internal Fuses Replacing the Power Supply Remove Screws Power Supply Detach Connectors Replacing the Stepper Motor Detach Connector Remove ScrewsStepper Replacing the Timing Belts Detach Connector Loosen 4 Stepper Motor Mounting Screws Rewind Spindle Center Screw Replacing the Print Head Replacing the Print Head PN 9001078 Rev. a Replacing the Platen Belts Motor Platen Remove Timing Replacing the Ribbon Drive Clutch Washers Open the Front Access DoorList 6A Rewind Spindle Unwind Spindle Remove & InstallParts in this Order See Item List 6A Assemble Holes Disk Plate Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherWith 2 Screws Item 9A/9B Display Panel PCB Replacing the Ribbon Motion SensorRemove Screw Sensor Left Side of Printer Remove Screws Replacing the Label Sensor Slide Cable Through Hole in Center Frame Label Sensor with Installed in Printer Paper Guide Label Sensor Assembly Replacing the Label Sensor Module Replacing the Head Open Switch Replacing the Display Panel PCB Detach Connectors Remove Screws FactoryResets Small large Factory Settings/Test Print Clear Head Counters Factory mode Clear Dispenser Counter Counter clear Dis Clear Cutter Counter Counter clear cut Clear Eeprom Counter all clear completed All clear mode Large Test Print Small Test Print Sample Test Prints Factory Resets Troubleshooting IEEE1284 Parallel Interface Initial Check List IEEE1284 Parallel Interface Universal Serial BUS USB Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting LED Error Signals Print Quality Problems Troubleshooting Tables Print Quality Problems Error LED Print Quality Problems Head Pattern Examples Factory DefaultPoor Head Head Pattern Examples Print Buffer Hex Dump Hex Dump Diagnostic LabelsReceive Buffer Hex Dump PN 9001078 Rev.B OptionalAccessories Mounting Bracket PAN Head Screws Self Tapping Label Cutter Kit Installation Guillotine Type Remove Front Door Mounting Brackets Remove 2 Screws Peel BAR PAN Head Screws Label Dispenser InstallationStrike Plate RH Cover LH Cover Front DoorFront Door To be Removed Step Raise RH Cover Loosen 2 Inside Screws Holding LH LH Cover Loosen 4 Screws With 2 Self Tapping Horizontal Peel BAR Existing Ribbon Tension Plate Position Ribbon Tension Plate Over Peel BAR Existing Ribbon Remove Ribbon Tension Plate Label Dispenser Installation Front Label RollLabels Idle Roller Label Backing Drive Label Dispenser Spindle by Inserting Over Front Door Magnetic Door Pins 1 & 2 Must be in UPTurn Potentiometer to Adjust Label Taken Sensor Step Head Latch Label Dispenser Pcmcia Memory Expansion Installation Lifting Upwards To Cabinet Holding EXT Connector Optional Accessories Pcmcia Memory Expansion Installation Main PCB Board Showing Where Memory Board will be Installed 37SECURE from Underside of Main PCB Board with Memory PCB Board Main PCB Flash Memory Expansion Installation Indexing Notches Flash Memory Expansion Installation Real Time Clock Installation Rev.B Real Time Clock Installation Factory Reset Procedure Set Calendar Set calendar Yes Rev. B Optional Accessories Spare Parts List Frame Assembly Item no Code Description QTY Plain Washer Print Head Assembly Print Head Assembly Head Frame Head Pressure Bracket Ribbon Assembly Ribbon Assembly Ribbon Assembly Guide Plate B Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Description QTY Item no Motor Bracket Cable Protector Main PCB Assembly Interface Options Pcmcia Memory Option Cutter Assembly Option Cutter SET Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispense Frame Flange Parts List Index Index-2 Index-3