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SATO CL412E service manual Head Pattern Examples

Models: CL412E

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Page 152

Section 8. Troubleshooting

Head Pattern Examples

DIAGONAL VOIDS (WHITE STREAKS)

THAT “WALK” ACROSS LABEL

RIBBON WRINKLE

POOR HEAD ALIGNMENT, POOR

RIBBON TENSION,

WORN PLATEN,

FOREIGN MATERIAL, DAMAGED

PRINT HEAD

IMPROPER ALIGNMENT

BOTTOM EDGE OF BAR

CODE IS SHOWN NOT

PARALLEL WITH EDGE

OF LABEL

FEED

DIRECTION

Page 8-16

SATO CL408e/CL412e Service Manual

PN 9001078 Rev. B

Image 152

SATO CL412E service manual Head Pattern Examples

Contents

CL408e/CL412e Printers Sato America, Inc Table of Contents Mechanical Adjustments Optional Accessories PN 9001078 Rev. B Section Overview TOP Access Physical CharacteristicsFront Access Door Label OUT Slot Memory Card Slot Printer FeaturesRear Panel Front Access Door Interlock Ribbon Supply Spindle Label Guide For OptionalLabel Dispenser Label Sensor SensorsRibbon Motion Sensor Operation Panel Line KEY PRINT/OFFSET/PITCH Potentiometers Connector LCD Display PanelLine KEY Potentiometers Print Accessory Installation ConsiderationsOptional Accessories General Printer Specifications Environment & Approvals General Printer Specifications CPU Character Fonts Specification CL408e CL412e Bar Codes Dip Switch Settings DSW1 RS232 Transmit/Receive Setting located on RS232 I/F Module Setting Printer Set up DSW2 DSW3 External Signal Interface Setting DSW3 Default Settings Dip Switch Selections LCD Panel Configuration Mode KEY Sequence Initial Display LCD Panel Normal Mode Initializing RomQTY 000000 Print Speed Adjustment Pitch Offset AdjustmentStep Procedure Print speed 4 5 C D E F G Cancel print job Yes no Cancel print jobLCD Panel- Normal Mode Cancel Print Job Initializing Advanced mode Rom LCD Panel- Advanced ModeAuto online Zero Slash LCD Panel Advanced Mode Print offset+0000 Set calendar Calendar 00/00/00 Ignore cr/lf Cover open sensor Yes NoIgnore CR/LF Character Pitch Mem Select CC1 Advanced Mode Card ModeLCD Printer Card Mode LCD Panel Card Mode Copy start Yes no Mode Card -MemoryCopy SATOFont y/nLCD Panel Card Card -MemoryCopy All y/n Card memory Copying Memory -cardCopy All Memory- card copy copying Card-Memory Copy Program Y/N Card -memoryCopy Program y/nCard- memory copy copying Memory-cardCopy Program y/n Memory-Card Copy Program Y/N Card Format Yes No Card format Yes noMemory format Yes no Service mode LCD Panel Service ModeGap x.xv input Gap X.XV Input Gap x.xv input Eye x.xv input Eye Input Feed on error yes no Auto online feed yes noReprint w/feed yes no Auto Online Feed Yes No Forward/backfeed distance default EXt pin9 Select Mode Mode2 Select language english Ignore can/dle Yes no Ribbon near end Enable disableService Mode Counters mode LCD Panel Counters ModeCounters Hd dsp cut life Head Count clear Yes no Test print mode configuration Test Print Mode Default setting Yes no LCD Panel Test Print ModeDefault Setting Mode Test print Size Factory mode InitializingDiPSw2-4 on-off Counter clear all All clear mode Counter all clear All clear mode CompletedLCD Panel Maintenance Mode All Clear Mode All clear Counter eeprom LCD Panel Clear Non-Standard Protocol Download User Defined Protocol Codes Hex Dump Mode Initializing Rom Online Qty000000LCD Panel Download User Defined Protocol Codes User Download Press the Line Key Countinued LCD Panel -Firmware Download Mode Initializing Flash download Memory Head Check Factory ConfigurationSample Test Labels InterfaceSpecifications Interface Types Centronics RS232C Serial USB Interface Ethernet Receive Buffer Multi Job Buffer Ieee 1284 Parallel Interface Data Streams PIN Signal PINDirection PIN Assignments Ieee 1284 Cable END RS232C Serial Interface General SpecificationsElectrical Specifications Cable Requirements DB9Host Interconnection Printer Signal Description Ready/Busy Flow Control Universal Serial Bus USB Interface On/X-Off Flow Control Ethernet Interface Bi-Directional Communications Accessory EXT Connector Pin Assignments Standard Operation Error Signals Repeat Print Interface Specifications Electrical Checks and Adjustments Steps Prior to Some Procedures Remove 2 Screws Holding the Side Cover To the Outside Frame DC Power Voltage Checks Power SupplyVR5 IM Main PCB VR4 GAP VR1 OFS Test Point VR2 DEM VR3 CE Connector Nibs on Connect TP Test Module to PCB Test Point @Main PCB TP Test Module To PCB Test Point @ CN13 Receptacle on Test Point Chart Potentiometer Assignments & Adjustments VR5 IM 5a Print Position Adjustment PITCH-VR Step Procedure Test print Press the feed key 5b Print Position AdjustmentRefer to .2 for access to main PCB Label Gap Adjustment Refer to .2 for access to main PCB Eye-Mark Adjustment Offset Label Stop Position Adjustment OFFSET-VR 9a Ribbon Sensor Operation Verification Initializing OnlineRibbon end 9b Ribbon Sensor Voltage Checking Ribbon Sensor Voltage Checking High Value ~ Print Darkness Adjustment Adjust Pitch Potentiometer For Optimum Print Step Procedure MechanicalAdjustments# Ribbon Clutch Adjustments Raise the TOP Access Door Open the Front Unwind Ribbon Spindle Tension Gauge Core Locking Screw is Inside Adjust NUTTension Gauge Rewind String Empty Ribbon Ribbon Unwind Clutch Adjustment Ribbon Guide Plate Adjustment Guide Plate LIP Mounting Screws Tear Plate AdjustmentFigs Adjustment Marks Ribbon Adjust Platescrews Print Head Position Alignment Print Head Balance Adjustment Loosen Screw Print Head Alignment Adjustment Indexing Pointer Shifts Head BACKWARD/FORWARD Timing Belt Tension Adjustment Timing Belts Motor Mounting Screws ReplacementProcedures$ Replacing the Main Circuit Board Replacing the Main Circuit Board Disconnect Cable Disconnect Cables Memory Module PCB Replacing the Main Circuit Board Replacing the Fuses Back of Printer Fuse Under Cover Removing and Replacing the Internal Fuses Fuses Main PC Board Replacing the Power Supply Remove Screws Power Supply Detach Connectors Stepper Detach Connector Remove ScrewsReplacing the Stepper Motor Detach Connector Loosen 4 Stepper Motor Mounting Screws Replacing the Timing Belts Rewind Spindle Center Screw Replacing the Print Head Replacing the Print Head PN 9001078 Rev. a Replacing the Platen Platen Remove Timing Belts Motor List 6A Open the Front Access DoorReplacing the Ribbon Drive Clutch Washers Remove & Install Parts in this OrderSee Item List 6A Rewind Spindle Unwind Spindle Assemble Item 11 Teeth Facing Outward to Engage Item 10 Felt Washer With 2 ScrewsItem 9A/9B Holes Disk Plate Replacing the Ribbon Motion Sensor Remove Screw SensorLeft Side of Printer Display Panel PCB Replacing the Label Sensor Remove Screws Installed in Printer Paper Guide Label Sensor Assembly Slide Cable Through Hole in Center Frame Label Sensor with Replacing the Label Sensor Module Replacing the Head Open Switch Detach Connectors Remove Screws Replacing the Display Panel PCB FactoryResets Factory Settings/Test Print Small large Factory mode Clear Head Counters Counter clear Dis Clear Dispenser Counter Counter clear cut Clear Cutter Counter Counter all clear completed All clear mode Clear Eeprom Sample Test Prints Large Test Print Small Test Print Factory Resets Troubleshooting Initial Check List IEEE1284 Parallel Interface IEEE1284 Parallel Interface Universal Serial BUS USB Installation Problems Printer Does Not Come Up Ready Lan Ethernet Interface Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting Error Signals LED Troubleshooting Tables Print Quality Problems Print Quality Problems Error LED Print Quality Problems Poor Head Factory DefaultHead Pattern Examples Head Pattern Examples Receive Buffer Hex Dump Hex Dump Diagnostic LabelsPrint Buffer Hex Dump PN 9001078 Rev.B OptionalAccessories Label Cutter Kit Installation Guillotine Type Mounting Bracket PAN Head Screws Self Tapping Remove Front Door Mounting Brackets Remove 2 Screws Strike Plate Label Dispenser InstallationPeel BAR PAN Head Screws Front Door To be Removed Step LH Cover Front DoorRH Cover Raise RH Cover Loosen 2 Inside Screws Holding LH LH Cover Loosen 4 Screws Horizontal With 2 Self Tapping Peel BAR Existing Ribbon Tension Plate Remove Ribbon Tension Plate Position Ribbon Tension Plate Over Peel BAR Existing Ribbon Label Dispenser Installation Label Roll Labels Idle Roller Label Backing Drive Label DispenserSpindle by Inserting Over Front Pins 1 & 2 Must be in UP Turn Potentiometer to Adjust Label Taken Sensor StepHead Latch Label Dispenser Front Door Magnetic Door Pcmcia Memory Expansion Installation Lifting Upwards Holding EXT Connector To Cabinet Optional Accessories Pcmcia Memory Expansion Installation Main PCB Board Showing Where Memory Board will be Installed Memory PCB Board Main PCB 37SECURE from Underside of Main PCB Board with Flash Memory Expansion Installation Indexing Notches Flash Memory Expansion Installation Real Time Clock Installation Rev.B Real Time Clock Installation Factory Reset Procedure Set calendar Yes Set Calendar Rev. B Optional Accessories Spare Parts List Frame Assembly Item no Code Description QTY Plain Washer Print Head Assembly Print Head Assembly Head Frame Head Pressure Bracket Ribbon Assembly Ribbon Assembly Ribbon Assembly Guide Plate B Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Item no Description QTY Motor Bracket Cable Protector Main PCB Assembly Interface Options Pcmcia Memory Option Cutter Assembly Option Cutter SET Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispense Frame Flange Parts List Index Index-2 Index-3