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SATO
CL412E
service manual
Base Cover Assembly
Models:
CL412E
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202
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Troubleshooting
Specs
Physical Characteristics
Install
Parts list
Test Point Chart
External Signal Interface
Default Settings
LCD Panel Configuration
Intermittent Problems
Page 202
Image 202
Section 10. Parts List
Base Cover Assembly
Page
10-16
SATO CL408e/CL412e Service Manual
PN 9001078 Rev. B
Page 201
Page 203
Page 202
Image 202
Page 201
Page 203
Contents
CL408e/CL412e Printers
Sato America, Inc
Table of Contents
Mechanical Adjustments
Optional Accessories
PN 9001078 Rev. B
Section
Overview
Front Access Door Label OUT Slot
Physical Characteristics
TOP Access
Rear Panel
Printer Features
Memory Card Slot
Front Access Door Interlock
Ribbon Supply Spindle
Label
Label Guide
For Optional
Dispenser
Ribbon Motion Sensor
Sensors
Label Sensor
Operation Panel
Line KEY PRINT/OFFSET/PITCH Potentiometers
Line KEY
Connector
LCD Display Panel
Potentiometers Print
Optional Accessories
Installation Considerations
Accessory
General Printer Specifications
Environment & Approvals
General Printer Specifications
CPU
Character Fonts
Specification CL408e CL412e
Bar Codes
Dip Switch Settings
DSW1
RS232 Transmit/Receive Setting located on RS232 I/F Module
Setting
Printer Set up
DSW2
DSW3
External Signal Interface
Setting DSW3
Default Settings
Dip Switch Selections
LCD Panel Configuration
Mode KEY Sequence Initial Display
QTY
LCD Panel Normal Mode
Initializing Rom
000000
Step Procedure
Print Speed Adjustment
Pitch Offset Adjustment
Print speed 4 5
C D E F G
LCD Panel- Normal Mode
Cancel print job Yes no
Cancel print job
Cancel Print Job
Auto online
Initializing Advanced mode Rom
LCD Panel- Advanced Mode
Zero Slash
+0000
LCD Panel Advanced Mode
Print offset
Set calendar
Calendar 00/00/00
Ignore CR/LF
Ignore cr/lf
Cover open sensor Yes No
Character Pitch
LCD Printer Card Mode
Advanced Mode Card Mode
Mem Select CC1
LCD Panel Card Mode
Copy start Yes no
LCD Panel Card
Card -MemoryCopy SATOFont y/n
Mode
Card -MemoryCopy All y/n
Card memory Copying
Memory -cardCopy All
Memory- card copy copying
Card- memory copy copying
Card -memoryCopy Program y/n
Card-Memory Copy Program Y/N
Memory-cardCopy Program y/n
Memory-Card Copy Program Y/N
Memory format Yes no
Card format Yes no
Card Format Yes No
Gap x.xv input
Service mode
LCD Panel Service Mode
Gap X.XV Input
Gap x.xv input
Eye x.xv input
Eye Input
Reprint w/feed yes no
Feed on error yes no
Auto online feed yes no
Auto Online Feed Yes No
Forward/backfeed distance default
EXt pin9 Select Mode Mode2
Select language english
Service Mode
Ribbon near end Enable disable
Ignore can/dle Yes no
Counters Hd dsp cut life
Counters mode
LCD Panel Counters Mode
Head Count clear Yes no
Test print mode configuration
Test Print Mode
Default Setting Mode
Default setting Yes no
LCD Panel Test Print Mode
Test print Size
DiPSw2-4 on-off
Factory mode
Initializing
Counter clear all
LCD Panel Maintenance Mode All Clear Mode
All clear mode
Counter all clear All clear mode Completed
All clear Counter eeprom
LCD Panel Clear Non-Standard Protocol
Download User Defined Protocol Codes
LCD Panel Download User Defined Protocol Codes
Hex Dump Mode
Initializing Rom Online Qty000000
User Download Press the Line Key Countinued
LCD Panel -Firmware Download Mode
Initializing Flash download
Sample Test Labels
Configuration
Memory Head Check Factory
InterfaceSpecifications
Interface Types
Centronics RS232C Serial USB Interface Ethernet
Receive Buffer
Multi Job Buffer
Ieee 1284 Parallel Interface
Data Streams
Direction
PIN Signal
PIN
PIN Assignments Ieee 1284 Cable END
Electrical Specifications
General Specifications
RS232C Serial Interface
Host Interconnection
Cable Requirements
DB9
Printer
Signal Description
Ready/Busy Flow Control
Universal Serial Bus USB Interface
On/X-Off Flow Control
Ethernet Interface
Bi-Directional Communications
Accessory EXT Connector
Pin Assignments
Standard Operation
Error Signals
Repeat Print
Interface Specifications
Electrical Checks and Adjustments
Steps Prior to Some Procedures
Remove 2 Screws Holding the Side Cover To the Outside Frame
VR5 IM
DC Power Voltage Checks
Power Supply
Main PCB VR4 GAP VR1 OFS Test Point VR2 DEM VR3 CE
Main PCB TP Test Module To PCB Test Point @ CN13
Connector Nibs on
Connect TP Test Module to PCB Test Point @
Receptacle on
Test Point Chart
Potentiometer Assignments & Adjustments
VR5 IM
5a Print Position Adjustment
PITCH-VR Step Procedure
Refer to .2 for access to main PCB
5b Print Position Adjustment
Test print Press the feed key
Label Gap Adjustment
Refer to .2 for access to main PCB
Eye-Mark Adjustment
Offset Label Stop Position Adjustment
OFFSET-VR
Ribbon end
Initializing Online
9a Ribbon Sensor Operation Verification
9b Ribbon Sensor Voltage Checking
Ribbon Sensor Voltage Checking
High Value ~
Print Darkness Adjustment
Adjust Pitch Potentiometer For Optimum Print Step Procedure
MechanicalAdjustments#
Ribbon Clutch Adjustments
Raise the TOP Access Door Open the Front
Tension Gauge Rewind String Empty Ribbon
Core Locking Screw is Inside Adjust NUT
Unwind Ribbon Spindle Tension Gauge
Ribbon Unwind Clutch Adjustment
Ribbon Guide Plate Adjustment
Guide Plate
Figs
Tear Plate Adjustment
LIP Mounting Screws
Adjustment Marks Ribbon Adjust Platescrews
Print Head Position Alignment
Print Head Balance Adjustment
Loosen Screw
Print Head Alignment Adjustment
Indexing Pointer Shifts Head BACKWARD/FORWARD
Timing Belt Tension Adjustment
Timing Belts Motor Mounting Screws
ReplacementProcedures$
Replacing the Main Circuit Board
Replacing the Main Circuit Board
Disconnect Cable Disconnect Cables
Memory Module PCB
Replacing the Main Circuit Board
Replacing the Fuses
Back of Printer Fuse Under Cover
Removing and Replacing the Internal Fuses
Fuses Main PC Board
Replacing the Power Supply
Remove Screws Power Supply Detach Connectors
Replacing the Stepper Motor
Detach Connector Remove Screws
Stepper
Detach Connector Loosen 4 Stepper Motor Mounting Screws
Replacing the Timing Belts
Rewind Spindle Center Screw
Replacing the Print Head
Replacing the Print Head
PN 9001078 Rev. a
Replacing the Platen
Platen Remove Timing
Belts Motor
Replacing the Ribbon Drive Clutch Washers
Open the Front Access Door
List 6A
See Item List 6A
Remove & Install
Parts in this Order
Rewind Spindle Unwind Spindle
Assemble
Item 9A/9B
Item 11 Teeth Facing Outward to Engage Item 10 Felt Washer
With 2 Screws
Holes Disk Plate
Left Side of Printer
Replacing the Ribbon Motion Sensor
Remove Screw Sensor
Display Panel PCB
Replacing the Label Sensor
Remove Screws
Installed in Printer Paper Guide Label Sensor Assembly
Slide Cable Through Hole in Center Frame Label Sensor with
Replacing the Label Sensor Module
Replacing the Head Open Switch
Detach Connectors Remove Screws
Replacing the Display Panel PCB
FactoryResets
Factory Settings/Test Print
Small large
Factory mode
Clear Head Counters
Counter clear Dis
Clear Dispenser Counter
Counter clear cut
Clear Cutter Counter
Counter all clear completed All clear mode
Clear Eeprom
Sample Test Prints
Large Test Print Small Test Print
Factory Resets
Troubleshooting
Initial Check List
IEEE1284 Parallel Interface
IEEE1284 Parallel Interface
Universal Serial BUS USB
Installation Problems Printer Does Not Come Up Ready
Lan Ethernet Interface
Intermittent Problems
NetWare Troubleshooting
Windows NT/LAN Server Troubleshooting
Windows NT/LAN Server Troubleshooting
Error Signals
LED
Troubleshooting Tables
Print Quality Problems
Print Quality Problems
Error LED
Print Quality Problems
Head Pattern Examples
Factory Default
Poor Head
Head Pattern Examples
Print Buffer Hex Dump
Hex Dump Diagnostic Labels
Receive Buffer Hex Dump
PN 9001078 Rev.B
OptionalAccessories
Label Cutter Kit Installation Guillotine Type
Mounting Bracket PAN Head Screws Self Tapping
Remove Front Door
Mounting Brackets
Remove 2 Screws
Peel BAR PAN Head Screws
Label Dispenser Installation
Strike Plate
RH Cover
LH Cover Front Door
Front Door To be Removed Step
Raise RH Cover Loosen 2 Inside Screws Holding LH LH Cover
Loosen 4 Screws
Horizontal
With 2 Self Tapping
Peel BAR Existing Ribbon Tension Plate
Remove Ribbon Tension Plate
Position Ribbon Tension Plate Over Peel BAR Existing Ribbon
Label Dispenser Installation
Spindle by Inserting Over
Label Roll
Labels Idle Roller Label Backing Drive Label Dispenser
Front
Head Latch Label Dispenser
Pins 1 & 2 Must be in UP
Turn Potentiometer to Adjust Label Taken Sensor Step
Front Door Magnetic Door
Pcmcia Memory Expansion Installation
Lifting Upwards
Holding EXT Connector
To Cabinet
Optional Accessories
Pcmcia Memory Expansion Installation
Main PCB Board Showing Where Memory Board will be Installed
Memory PCB Board Main PCB
37SECURE from Underside of Main PCB Board with
Flash Memory Expansion Installation
Indexing Notches
Flash Memory Expansion Installation
Real Time Clock Installation
Rev.B
Real Time Clock Installation
Factory Reset Procedure
Set calendar Yes
Set Calendar
Rev. B
Optional Accessories
Spare Parts List
Frame Assembly
Item no Code Description QTY
Plain Washer
Print Head Assembly
Print Head Assembly
Head Frame
Head Pressure Bracket
Ribbon Assembly
Ribbon Assembly
Ribbon Assembly
Guide Plate B
Base Cover Assembly
Base Cover Assembly
Base Cover Assembly
Base Cover Assembly
Item no
Description QTY
Motor Bracket
Cable Protector
Main PCB Assembly
Interface Options
Pcmcia Memory Option
Cutter Assembly Option
Cutter SET
Dispenser Assembly Option
Dispenser Assembly Option
Dispenser Assembly Option
Dispense Frame
Flange
Parts List
Index
Index-2
Index-3