Manuals / SATO / Computer Equipment / Printer

SATO CL412E service manual PN 9001078 Rev.B

Models: CL412E

1 219

Download 219 pages 45.03 Kb

Page 154

Section 8. Troubleshooting

®

Page 8-18

SATO CL408e/CL412e Service Manual

PN 9001078 Rev.B

Image 154

SATO CL412E service manual PN 9001078 Rev.B

Contents

CL408e/CL412e Printers Sato America, Inc Table of Contents Mechanical Adjustments Optional Accessories PN 9001078 Rev. B Section Overview Front Access Door Label OUT Slot Physical CharacteristicsTOP Access Rear Panel Printer FeaturesMemory Card Slot Front Access Door Interlock Ribbon Supply Spindle Label Label GuideFor Optional Dispenser Ribbon Motion Sensor SensorsLabel Sensor Operation Panel Line KEY PRINT/OFFSET/PITCH Potentiometers Line KEY ConnectorLCD Display Panel Potentiometers Print Optional Accessories Installation ConsiderationsAccessory General Printer Specifications Environment & Approvals General Printer Specifications CPU Character Fonts Specification CL408e CL412e Bar Codes Dip Switch Settings DSW1 RS232 Transmit/Receive Setting located on RS232 I/F Module Setting Printer Set up DSW2 DSW3 External Signal Interface Setting DSW3 Default Settings Dip Switch Selections LCD Panel Configuration Mode KEY Sequence Initial Display QTY LCD Panel Normal ModeInitializing Rom 000000 Step Procedure Print Speed AdjustmentPitch Offset Adjustment Print speed 4 5 C D E F G LCD Panel- Normal Mode Cancel print job Yes noCancel print job Cancel Print Job Auto online Initializing Advanced mode RomLCD Panel- Advanced Mode Zero Slash +0000 LCD Panel Advanced ModePrint offset Set calendar Calendar 00/00/00 Ignore CR/LF Ignore cr/lfCover open sensor Yes No Character Pitch LCD Printer Card Mode Advanced Mode Card ModeMem Select CC1 LCD Panel Card Mode Copy start Yes no LCD Panel Card Card -MemoryCopy SATOFont y/nMode Card -MemoryCopy All y/n Card memory Copying Memory -cardCopy All Memory- card copy copying Card- memory copy copying Card -memoryCopy Program y/nCard-Memory Copy Program Y/N Memory-cardCopy Program y/n Memory-Card Copy Program Y/N Memory format Yes no Card format Yes noCard Format Yes No Gap x.xv input Service modeLCD Panel Service Mode Gap X.XV Input Gap x.xv input Eye x.xv input Eye Input Reprint w/feed yes no Feed on error yes noAuto online feed yes no Auto Online Feed Yes No Forward/backfeed distance default EXt pin9 Select Mode Mode2 Select language english Service Mode Ribbon near end Enable disableIgnore can/dle Yes no Counters Hd dsp cut life Counters modeLCD Panel Counters Mode Head Count clear Yes no Test print mode configuration Test Print Mode Default Setting Mode Default setting Yes noLCD Panel Test Print Mode Test print Size DiPSw2-4 on-off Factory modeInitializing Counter clear all LCD Panel Maintenance Mode All Clear Mode All clear modeCounter all clear All clear mode Completed All clear Counter eeprom LCD Panel Clear Non-Standard Protocol Download User Defined Protocol Codes LCD Panel Download User Defined Protocol Codes Hex Dump ModeInitializing Rom Online Qty000000 User Download Press the Line Key Countinued LCD Panel -Firmware Download Mode Initializing Flash download Sample Test Labels ConfigurationMemory Head Check Factory InterfaceSpecifications Interface Types Centronics RS232C Serial USB Interface Ethernet Receive Buffer Multi Job Buffer Ieee 1284 Parallel Interface Data Streams Direction PIN SignalPIN PIN Assignments Ieee 1284 Cable END Electrical Specifications General SpecificationsRS232C Serial Interface Host Interconnection Cable RequirementsDB9 Printer Signal Description Ready/Busy Flow Control Universal Serial Bus USB Interface On/X-Off Flow Control Ethernet Interface Bi-Directional Communications Accessory EXT Connector Pin Assignments Standard Operation Error Signals Repeat Print Interface Specifications Electrical Checks and Adjustments Steps Prior to Some Procedures Remove 2 Screws Holding the Side Cover To the Outside Frame VR5 IM DC Power Voltage ChecksPower Supply Main PCB VR4 GAP VR1 OFS Test Point VR2 DEM VR3 CE Main PCB TP Test Module To PCB Test Point @ CN13 Connector Nibs onConnect TP Test Module to PCB Test Point @ Receptacle on Test Point Chart Potentiometer Assignments & Adjustments VR5 IM 5a Print Position Adjustment PITCH-VR Step Procedure Refer to .2 for access to main PCB 5b Print Position AdjustmentTest print Press the feed key Label Gap Adjustment Refer to .2 for access to main PCB Eye-Mark Adjustment Offset Label Stop Position Adjustment OFFSET-VR Ribbon end Initializing Online9a Ribbon Sensor Operation Verification 9b Ribbon Sensor Voltage Checking Ribbon Sensor Voltage Checking High Value ~ Print Darkness Adjustment Adjust Pitch Potentiometer For Optimum Print Step Procedure MechanicalAdjustments# Ribbon Clutch Adjustments Raise the TOP Access Door Open the Front Tension Gauge Rewind String Empty Ribbon Core Locking Screw is Inside Adjust NUTUnwind Ribbon Spindle Tension Gauge Ribbon Unwind Clutch Adjustment Ribbon Guide Plate Adjustment Guide Plate Figs Tear Plate AdjustmentLIP Mounting Screws Adjustment Marks Ribbon Adjust Platescrews Print Head Position Alignment Print Head Balance Adjustment Loosen Screw Print Head Alignment Adjustment Indexing Pointer Shifts Head BACKWARD/FORWARD Timing Belt Tension Adjustment Timing Belts Motor Mounting Screws ReplacementProcedures$ Replacing the Main Circuit Board Replacing the Main Circuit Board Disconnect Cable Disconnect Cables Memory Module PCB Replacing the Main Circuit Board Replacing the Fuses Back of Printer Fuse Under Cover Removing and Replacing the Internal Fuses Fuses Main PC Board Replacing the Power Supply Remove Screws Power Supply Detach Connectors Replacing the Stepper Motor Detach Connector Remove ScrewsStepper Detach Connector Loosen 4 Stepper Motor Mounting Screws Replacing the Timing Belts Rewind Spindle Center Screw Replacing the Print Head Replacing the Print Head PN 9001078 Rev. a Replacing the Platen Platen Remove Timing Belts Motor Replacing the Ribbon Drive Clutch Washers Open the Front Access DoorList 6A See Item List 6A Remove & InstallParts in this Order Rewind Spindle Unwind Spindle Assemble Item 9A/9B Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherWith 2 Screws Holes Disk Plate Left Side of Printer Replacing the Ribbon Motion SensorRemove Screw Sensor Display Panel PCB Replacing the Label Sensor Remove Screws Installed in Printer Paper Guide Label Sensor Assembly Slide Cable Through Hole in Center Frame Label Sensor with Replacing the Label Sensor Module Replacing the Head Open Switch Detach Connectors Remove Screws Replacing the Display Panel PCB FactoryResets Factory Settings/Test Print Small large Factory mode Clear Head Counters Counter clear Dis Clear Dispenser Counter Counter clear cut Clear Cutter Counter Counter all clear completed All clear mode Clear Eeprom Sample Test Prints Large Test Print Small Test Print Factory Resets Troubleshooting Initial Check List IEEE1284 Parallel Interface IEEE1284 Parallel Interface Universal Serial BUS USB Installation Problems Printer Does Not Come Up Ready Lan Ethernet Interface Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting Error Signals LED Troubleshooting Tables Print Quality Problems Print Quality Problems Error LED Print Quality Problems Head Pattern Examples Factory DefaultPoor Head Head Pattern Examples Print Buffer Hex Dump Hex Dump Diagnostic LabelsReceive Buffer Hex Dump PN 9001078 Rev.B OptionalAccessories Label Cutter Kit Installation Guillotine Type Mounting Bracket PAN Head Screws Self Tapping Remove Front Door Mounting Brackets Remove 2 Screws Peel BAR PAN Head Screws Label Dispenser InstallationStrike Plate RH Cover LH Cover Front DoorFront Door To be Removed Step Raise RH Cover Loosen 2 Inside Screws Holding LH LH Cover Loosen 4 Screws Horizontal With 2 Self Tapping Peel BAR Existing Ribbon Tension Plate Remove Ribbon Tension Plate Position Ribbon Tension Plate Over Peel BAR Existing Ribbon Label Dispenser Installation Spindle by Inserting Over Label RollLabels Idle Roller Label Backing Drive Label Dispenser Front Head Latch Label Dispenser Pins 1 & 2 Must be in UPTurn Potentiometer to Adjust Label Taken Sensor Step Front Door Magnetic Door Pcmcia Memory Expansion Installation Lifting Upwards Holding EXT Connector To Cabinet Optional Accessories Pcmcia Memory Expansion Installation Main PCB Board Showing Where Memory Board will be Installed Memory PCB Board Main PCB 37SECURE from Underside of Main PCB Board with Flash Memory Expansion Installation Indexing Notches Flash Memory Expansion Installation Real Time Clock Installation Rev.B Real Time Clock Installation Factory Reset Procedure Set calendar Yes Set Calendar Rev. B Optional Accessories Spare Parts List Frame Assembly Item no Code Description QTY Plain Washer Print Head Assembly Print Head Assembly Head Frame Head Pressure Bracket Ribbon Assembly Ribbon Assembly Ribbon Assembly Guide Plate B Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Item no Description QTY Motor Bracket Cable Protector Main PCB Assembly Interface Options Pcmcia Memory Option Cutter Assembly Option Cutter SET Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispense Frame Flange Parts List Index Index-2 Index-3