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Lucent Technologies 555-230-024 manual Features

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Contents

	Terminal Translation Initialization	14-7
■	Scheduling	14-8
■	Basic Reporting	14-8
■	Performance Measurements	14-9
	G3 Management Applications Reports and Data
	Acquisition Utilities	14-12
	ECS Reports Generator	14-12
■	Call Charge Information	14-14
■	Call Detail Recording	14-14
	Call Detail Recording Features	14-14
	Call Detail Recording Devices	14-15
	Call Accounting Systems	14-15
	Call Accounting System for Windows	14-16
	Call Accounting System Terminal	14-16
	INTUITY Call Accounting System	14-17
■	Security	14-17
	Security Violation Notification	14-17
	Call Restrictions	14-18

A	Features		A-1
	■	Automatic Routing Features	A-2
		Automatic Alternate Routing (AAR)	A-2
		Automatic Route Selection (ARS)	A-2
		AAR/ARS Overlap Sending	A-2
		AAR/ARS Partitioning	A-3
		Alternate Facility Restriction Levels	A-3
		Facility Restriction Levels
		and Traveling Class Marks	A-3
		Generalized Route Selection	A-3
		Look Ahead Routing	A-4
		Subnet Trunking	A-4
		Time of Day Routing	A-4
	■	Basic Features	A-5
		Abbreviated Dialing	A-5

xii Issue 5 January 1998

555-230-024

Image 12

Lucent Technologies 555-230-024 manual Features

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits What Is the Purpose of This Book? What Is in This Book?About This Book Who Should Read This Book?Page Trademarks and Service Marks How Should I Use This Book?Conventions Used in This Book Voice Power Unix Other ReferencesHow Can I Order Other Books? How Can I Make Comments About This Book?About This Book Xxvi Issue 5 January 555-230-024 Introduction Definity Enterprise Communications ServerDefinity ECS Advantages AdaptableExpandable Reliable/Recoverable IntegratingState of the Art International Capabilities Definity ECS a Global Multimedia PlatformCenter Stage Switch HardwareProcessor Port Network Expansion Port NetworkCarriers and Cabinets Compact Single-Carrier Cabinets Compact Single-Carrier CabinetCompact Modular Cabinets Shows a Compact Modular CabinetSingle-Carrier Cabinets Shows a typical single-carrier cabinetTypical Cabinet Stack Four Cabinets Maximum Multicarrier Cabinets Shows a typical multicarrier cabinetStandard Configurations Standard Configurations Direct-Connect Configurations Center Stage Switch ConfigurationsReliability and Recoverability Configuring for Reliability/RecoverabilityStandard Reliability High ReliabilityHigh Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS Critical Reliability 10. Critical Reliability, Directly Connected System11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Remote Service PowerSoftware Industry Applications Ensure Reliable Telephone Service Higher EducationOrganize Course Offerings and Events Coordinate Information and Services Communicate Easily with the Outside WorldTeach Many Students for Low Cost Plan for Expansion and Innovation Healthcare Maximize Resources to Reduce CostsImprove Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Hospitality Control CostsImprove Operating Efficiency and Safety Enhance Guest ServicesSpecialized Definity ECS Solutions Financial Services Tenant PartitioningAutomate Routine Transactions Network Regional and Global OfficesSIG Global Networking Call CenterImprove Customer Service Group Video SystemsWholesale Distribution Provide Convenient Access to Product Information Automate or Streamline Ordering ProceduresProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Vector Directory Numbers and Vectors ApplicationsSpecial Treatment for Selected Callers Night TreatmentLook-Ahead Interflow Off-loading of Periodic Excess CallsInformation Announcements for the Calling Party Call Prompting Expert Agent SelectionCall Distribution Based on Skill Logical AgentVoice Response Integration Direct Agent CallingReason Codes CallVisor Adjunct Switch Application Interface Home Agent/DEFINITY ExtenderCentreVu Call Management System CentreVu Supervisor Basic Call Management SystemCall Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Architecture Application Programming InterfaceCallVisor for Unix Definity ECS CallVisor Services CallVisor Asai GatewayCallVisor Asai Maintenance Services Other Vendor ProductsPassageWay PassageWay Direct Connection Page PassageWay Direct Connect Configurations PassageWay Fast Call for Direct ConnectionPassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Intuity Lodging Fax MessagingAdditional Features Language OptionsCall Accounting Attendant Backup Definity ECS Hospitality EnhancementsMessage Tandeming E911/CAMA Trunk Attendant Crisis AlertCommunications with Property Management Systems Mobility Solutions Cordless SolutionMedium Range Mobility Solution TransTalkLong Range Mobility Solutions Long Range Mobility SolutionsDefinity Wireless Business System Forum Personal Communications ManagerPage Mobility Solutions 6Issue 5 January 555-230-024 Telecommuting Solutions Definity ExtenderLucent Technologies TelecommuterModule Definity ECS Features for Telecommuting Remote Call Coverage Call Forwarding Off-NetPersonal Station Access Audix Features for TelecommutingStation Security Codes Conversant Features for Telecommuting Data Management Solutions8 Data Communications CapabilitiesData Management Features Digital Signal Level Digital Interfaces Digital Communications Protocol Digital Multiplexed InterfaceISDN-PRI Data Modules High Speed LinksSeries Data Modules Asynchronous Data Unit Modems and Modem PoolingDefinity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Voice Processing Solutions Definity AudixDefinity Audix Voice Messaging System Reliability and Security Easy Installation and Expansion Best Solution WorldwideImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Intuity Conversant System Voice Messaging Systems and Call CoveragePage Conversant Form Filler Plus Desktop Solutions10 Telephone FeaturesAbbreviated Dialing Bridged Call AppearanceConference Display of ISDN/PPM ChargeIntegrated Announcements Integrated DirectoryLast Number Dialed Call Coverage Leave Word CallingWhisper Coverage Paths for a Manager Voice Messaging and Call Coverage Typical Definity ECS Call Coverage OptionsTelephones and Workstations Message-Retrieval OptionsTelephones Analog Single-Line TelephonesDCP Telephones Isdn BRI TelephonesTelephones for the Global Marketplace Series Telephones555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Teleconferencing Products Quorum A-28 Conference BridgeSoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation SoundStation EXDesktop Solutions 10-16Issue 5 January 555-230-024 Multimedia Solutions11 Multimedia complexHigh-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Video Products and Services Multimedia Applications Server InterfaceGroup Video System Page Desktop Conferencing Systems MultiPoint Control UnitArranging Conferences Networking Solutions12 Qsig Global NetworkingWorld Class Routing Network Management Features Time of Day RoutingAdditional Network Feature Path Replacement Automatic Route SelectionAutomatic Alternate Routing Look Ahead RoutingGeneralized Route Selection Facility Restriction LevelRemote Network Access Bearer Capability ClassMode of Release Control Public Network Call PriorityCall Retention Forced DisconnectAuthorization Codes Network Interfaces and EquipmentIntrusion Re-RingLocal Exchange Trunks Tie TrunksAuxiliary Trunks Miscellaneous TrunksDigital Interfaces E1 InterfaceT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Wideband Signaling Distributed Communications System and IsdnIsdn Service Upgrade Solutions13 Connecting to a Network Amortizing Replacement CostsEnsuring Uninterrupted Service Re-training Administrators Storing New EquipmentMaking Optimum Use Available Lines Backward CompatibilitySeamless Integration System Management Solutions System Management Terminal Applications Definity ECS Management TerminalDefinity G3 Management Applications Page Terranova ECS Administration Definity G3 Fault ManagementOneVision Enterprise Network Management Applications System Access System Access Interface SupportDefinity G3 Proxy Agent Terminal Administration Administration Without HardwareConcurrent User Sessions Host InterfaceTerminal Translation Initialization Scheduling Basic ReportingPerformance Measurements Page Page ECS Reports Generator Page Call Detail Recording Features Call Charge InformationCall Detail Recording Call Detail Recording Devices Call Accounting SystemsCall Accounting System for Windows Call Accounting System TerminalSecurity Intuity Call Accounting SystemSecurity Violation Notification Call Restrictions Features Automatic Routing Features Automatic Alternate Routing AARAutomatic Route Selection ARS AAR/ARS Overlap SendingAAR/ARS Partitioning Alternate Facility Restriction LevelsFacility Restriction Levels Traveling Class Marks Subnet Trunking Basic Features Administered ConnectionsAdministrable Language Displays Alphanumeric DialingAlternate Operations Support System Alarm Number Attendant Backup AlertingAnswer Detection Attendant Auto-Manual SplittingAttendant Control of Trunk Group Access Attendant Call WaitingAttendant Calling of Inward Restricted Stations Attendant ConsoleAttendant Override of Diversion Features Attendant Direct Extension Selection With Busy Lamp FieldAttendant Direct Trunk Group Selection Attendant DisplayAttendant Recall Attendant Release Loop OperationAttendant Serial Calling Audible Message WaitingAuto Start and Don’t Split Automatic CallbackAutomatic Circuit Assurance Automatic Incoming Call DisplayAutomatic Transmission Measurement System Block Collect CallBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneBulletin Board Busy Verification of Terminals and TrunksCall Charge Information Call Coverage Call Detail RecordingCall Forwarding Class of Service Code Calling AccessCall Park Call PickupCustomer-Provided Equipment Alarm Data Call SetupConference Attendant Conference TerminalDefault Dialing Dial Access to AttendantData Hot Line Data PrivacyDialed Number Identification Service Emergency Access to the AttendantExtended User Administration Redirected Calls Distinctive RingingExternal Device Alarming Fiber Link AdministrationFacility Busy Indication Facility Test CallsHold Hold AutomaticHunt Groups Individual Attendant Access Intercept TreatmentIntercom Automatic Intercom DialInternal Automatic Answer Loudspeaker Paging Access Manual Originating Line ServiceLine Lockout Listed Directory NumberManual signaling Misoperation HandlingModem Pooling Multi-Appearance Preselection and PreferenceMusic-on-Hold Access Night ServicePower Failure Transfer PC/PBX ConnectionPersonalized Ringing Priority CallingRecall signaling Privacy Manual ExclusionPull Transfer Recorded AnnouncementsRecorded Telephone Dictation Access Remote AccessRinging Abbreviated and Delayed Restriction ControlledTelephone Self Administration Send All CallsStation Hunting Temporary Bridged AppearanceTimed Reminder and Attendant Timers Terminating Extension GroupTrunk Group Busy/Warning Indicators to Attendant TransferTransfer Outgoing Trunk to Outgoing Trunk Trunk FlashVisually Impaired Attendant Service Trunk Identification By AttendantTrunk-to-Trunk Transfer Voice Message Retrieval Voice Terminal Alerting OptionsVoice Terminal Display World Class Tone DetectionCall Center Features Automatic Call Distribution Basic Call Management SystemCall Management System CMS Call PromptingCallVisor Adjunct-Switch Application Interface Asai Calling Party/Billing NumberPer Call CPN Restriction Direct Agent Announcement Expert Agent SelectionFlexible Billing Inbound Call ManagementIntraflow and Interflow Look-Ahead InterflowMalicious Call Trace Multiple Call HandlingService Observing Redirection on No AnswerVDN in a Coverage Path VDN of Origin AnnouncementHospitality Features Voice Response IntegrationVuStats Attendant Room StatusHospitality Services Do Not DisturbDual Wakeup Room Activated Wakeup With TonesMultimedia Features Property Management System PMS Digit to Insert/DeleteSingle-Digit Dialing and Mixed Station Numbering Multimedia call Early Answer on vectors and stationsMultimedia Call Handling Multimedia data conferencing T.120 via ESMPrivate Networking Features DCS Attendant Control of Trunk Group Access DCS Alphanumeric Display for TerminalsDCS Attendant Display DCS Automatic CallbackDCS Call Forwarding DCS Call WaitingDCS Distinctive Ringing DCS Leave Word CallingExtended Trunk Access DCS Over ISDN-PRI D-channelDCS Trunk Group Busy/Warning Indication DCS With ReroutePrivate Network Access Extension Number PortabilityInter-PBX Attendant Calls Node Number RoutingQsig Call Forwarding Diversion Qsig Call OfferQsig Call Transfer Qsig Manufacturers Specific Information MSI Qsig Name and Number IdentificationQsig Path Replacement Qsig Called/Busy Name DisplayQsig Path Retention Transit CounterPage Trunk Group Features DS1 Trunk ServiceIsdn General R6 BRI Trunk EnhancementsNT Qsig Peer Protocol Full Etsi FunctionalityAutomatic TEI Layer 1 DeactivationCall-by-Call Service Selection Facility and Non-Facility Associated SignalingWideband Switching Multiple Subscriber Number MSN LimitedSystem Capacity LimitsB OverviewMultiple Offer Categories Table B-1. Offer Category a vs. B System Capacity Limits Abbreviated Dialing ADAutomatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Administration ReferencesBasic Definity ECS Documents Installation and Maintenance Definity ECS Release 6.2 Change Description, Issue 1555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 BCS Products Security Handbook, Issue 6 Call Center DocumentsApplication-Specific Documents CentreVu CMSDefinity ECS Release 6 Call Visor Asai Overview, Issue 2 ACD Console OperationsDefinity ECS Release 6 Hospitality Operations , Issue 4 HospitalityReferences 10Issue 5 January 555-230-024 GlossaryGL and Abbreviations NumericsAccunet AdapADC ADM ADUAIM AiodAlbo ALM-ACKAMW ANIARS AsaiATB ATDATM AudixAUX AVDAwoh AWGBCC BcmsBCT BERBTU CacrCAG Cama CARR-POWCAS CA-TSC CBCCcis CcittCdru CEMCEPT1 CisprCmdr CMSCOR COS CPECPN CPN/BNCsso CSUCTS CWCDCE DCODCP DCSDid DiodDiva DLCDldm DMIDoss DOTDPM DPRDwbs DXSEAL EbcdicEMI EPNEprom EpscsFAC FAS FATFAX FCCG3-MA G3-MTGptr GRSHnpa IASICC ICD IcdosIcht ICIIntegrated Services Digital Network Isdn Intercept toneInterface Internal callInwats IsdnIS/DTT ISNLAN LAP-DLapd LataLinl LSULWC MACMAP MapdMA-UUI MCCMEM METMFB MIMMOS MpdmMS/T MSAMssnet MtdmMTP MTTNanp NAUNCA/TSC NcossNPA NPENQC NSEOQT OshaOSI OSSPBX PCMPcol PcolgPLS PMSPNA POEProcr PSCPsdn PTCQppcn OsigRAM RBSREN RFPRhnpa RinlRSC RoseSabm SACSddn SDISdlc SDNSpid SSISSM SSVSXS SysamTaas TabsTAC TCMTOD TOPTSC TTITttn TTYUAP UartVAR VDNVIS VlsiWSA WSSZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Index NumericsIN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024