Lucent Technologies 555-230-024 manual Call Coverage, Call Detail Recording, Call Forwarding

Basic Features

Call Coverage

Call Coverage provides automatic redirection of calls that meet specified criteria to alternate answering positions in a Call Coverage path. A coverage path can include any of the following: a telephone, an attendant group, a uniform call dis- tribution hunt group, a direct department calling hunt group, an automatic call distribution hunt group, a voice messaging system, or a coverage answer group established to answer redirected calls.

In addition to redirecting a call to a local answering position, you can administer Call Coverage to:

■Redirect calls based on time-of-day

■Redirect calls to a remote location

■Allow users to change back and forth between two lead-coverage paths from either an on- or off-site location

Call Detail Recording

Records detailed call information on incoming and outgoing calls for the purpose of call accounting and sends this call information to a call detail recording output device. You can specify the trunk groups and extensions for which you want records to be kept as well as the type of information to be recorded. You can keep track of both internal and external calls. This application contains a wide variety of administrable options and capabilities.

Call Forwarding

Call Forwarding provides four functions:

■Call Forwarding All Calls — Allows calls to be forwarded to an internal extension, external (off-net) number, an attendant, or an attendant group.

■Call Forwarding Override — Allows the user at the forwarded-to extension to override Call Forwarding and either initiate a call or transfer a call back to the forwarded-from extension.

■Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the called extension is busy or when the call is not answered after an administrable interval. If the extension is busy, the call forwards immediately. If the extension is not busy, the incoming call rings the called extension, then forwards only if it remains unanswered longer than the administered interval.

■Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or no-answer conditions. The system brings the call back for further call-coverage processing if specified conditions are met. This feature is particularly useful for telecommuters, who can have their on-site office calls forwarded to their home offices.

555-230-024 Issue 5 January 1998 A-13