Desktop Solutions
Leave Word Calling
Allows you, with the touch of a button, to leave a standard message (“Call me back,” for example) for others on the same switch.
Whisper Page
Allows an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are talking to.
Call Coverage
The Call Coverage feature ensures that your calls are always answered and that callers rarely, if ever, receive a busy signal. Call Coverage is so flexible that exter- nal calls can be routed to one group of attendants and internal calls to an entirely different group.
In some respects, Call Coverage serves as a versatile secretary who screens your calls. It automatically redirects calls to other telephones and messaging ser- vices, allowing you to delegate or defer calls as needed.
You can redirect calls according to five status conditions: Active, Busy, Don’t Answer, Cover All, and Send All Calls. If you are using one telephone line, the system considers you “active.” If you are using all your available lines, the sys- tem considers you “busy.” If the call goes unanswered, the status is “don’t answer.” Sometimes you might need to assign a secretary or other colleague to “cover all calls,” or you may “send all calls” to a permanent voice messaging sys- tem or an assistant.
Call Coverage lets you redirect calls to suit any or all of these criteria. For each telephone, you can have up to four coverage paths. A path is a set of alternate extensions that a call can be sequentially transferred to. Each path can be com- posed of as many as six extensions, arranged in order of preference. A redi- rected call immediately goes to the first choice extension. If the first choice is not available, the system tries the second choice and then the third choice, if neces- sary.
Many people prefer to redirect all of their calls to the same answering points under all conditions, and need only one coverage path. If a secretary is available to cover all calls, even if you are available, the other criteria can be ignored. If you prefer to answer your own calls, however, you will probably require Busy, Don’t Answer, and Send All Calls coverage. Send All Calls lets you redirect your calls by pressing a single button or dialing an access code.
