Desktop Solutions
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10-4 Issue 5 January 1998

Leave Word Calling

Allows you, with the touch of a button, to leave a standard message (“Call me
back,” for example) for others on the same switch.

Whisper Page

Allows an assistant or colleague to bridge onto your telephone conversation and
give you a message without being heard by the other party or parties you a re
talking to.
Call Coverage
The Call Coverage feature ensures that your calls are always answe red and that
callers rarely, if ever, receive a busy signal. Call Coverage is so flex ible that exter-
nal calls can be routed to one group of attendants and internal calls to an entirely
different group.
In some respects, Call Coverage serves as a versatil e secretary who screens
your calls. It automatically redirects calls to other telephones and messaging ser-
vices, allowing you to delegate or defer calls as needed.
You can redirect calls according to five status conditions: Ac tive, Busy, Don’t
Answer, Cover All, and Send All Calls. If you are using one t elephone line, the
system considers you “active.” If you are using all yo ur available lines, the sys-
tem considers you “busy.” If the call goes unanswered, the sta tus is “don’t
answer.” Sometimes you might need to assign a secretary or other colleague to
“cover all calls,” or you may “send all calls ” to a permanent voice messaging sys-
tem or an assistant.
Call Coverage lets you redirect calls to suit any or all of these criteria. For each
telephone, you can have up to four coverage paths. A path is a set of al ternate
extensions that a call can be sequentially transferred to. Each path c an be com-
posed of as many as six extensions, arranged in order of preference. A redi-
rected call immediately goes to the first choice extension. If the first choice is not
available, the system tries the second choice and then the t hird choice, if neces-
sary.
Many people prefer to redirect all of their calls to the s ame answering points
under all conditions, and need only one coverage path. If a secretary is available
to cover all calls, even if you are available, the othe r criteria can be ignored. If
you prefer to answer your own calls, however, you will proba bly require Busy,
Don’t Answer, and Send All Calls coverage. Send All Calls lets you redi rect your
calls by pressing a single button or dialing an access code.
Time-of-Day call coverage allows you to redirect cal ls to different lead-coverage
paths at different times of the day and on different days of the week.