Call Coverage
Issue 5 January 1998 10-5555-230-024
For example, you may want to be available in the evening hours dur ing a special
project. You might also want calls directed to the office during the day, and have
all other calls directed to AUDIX. By specifying the appropria te lead-coverage
paths, you can have the call redirection flexibility you need.
Telecommuting enhancements allow you to have call cov erage redirected to a
remote site. This is useful if you have a home office to which you want calls sent.
For more information on remote call coverage/forwarding, s ee Chapter 7, "Tele-
commuting Solutions".
Coverage Paths for a Manager
Figure 10-1 shows four coverage paths you might need a s a manager. The exam-
ple assumes you:
■Receive many external calls
■Share a secretary with two other managers
■Prefer to answer your own calls when available
■Travel frequently
External calls are important because they are usuall y from customers and require
personal attention as they arrive. Internal calls are also important, but often need
not be dealt with immediately by you or an assistant. In e ither case, Send All
Calls is useful because it allows you to redir ect all calls immediately when you are
not available. This saves the caller the annoyance of w aiting for several rings
before being able to talk to someone or leave a messa ge. The Call Coverage
arrangement shown works well for many managers. Note that the same coverage
path is used for all external calls because these calls need special attention even
when you are unavailable.