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Lucent Technologies 555-230-024 manual Definity

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DEFINITY®

Enterprise Communications Server

Release 6

Overview

555-230-024 Comcode 108136169 Issue 5

January 1998

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Lucent Technologies 555-230-024 manual Definity

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits What Is in This Book? What Is the Purpose of This Book?About This Book Who Should Read This Book?Page How Should I Use This Book? Trademarks and Service MarksConventions Used in This Book Other References Voice Power UnixHow Can I Make Comments About This Book? How Can I Order Other Books?About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server IntroductionAdaptable Definity ECS AdvantagesExpandable Integrating Reliable/RecoverableState of the Art Definity ECS a Global Multimedia Platform International CapabilitiesHardware Center Stage SwitchProcessor Port Network Expansion Port NetworkCarriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier CabinetsShows a Compact Modular Cabinet Compact Modular CabinetsShows a typical single-carrier cabinet Single-Carrier CabinetsTypical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier CabinetsStandard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect ConfigurationsConfiguring for Reliability/Recoverability Reliability and RecoverabilityHigh Reliability Standard ReliabilityHigh Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Power Remote ServiceSoftware Industry Applications Higher Education Ensure Reliable Telephone ServiceOrganize Course Offerings and Events Communicate Easily with the Outside World Coordinate Information and ServicesTeach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs HealthcareImprove Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs HospitalityEnhance Guest Services Improve Operating Efficiency and SafetySpecialized Definity ECS Solutions Tenant Partitioning Financial ServicesNetwork Regional and Global Offices Automate Routine TransactionsCall Center SIG Global NetworkingGroup Video Systems Improve Customer ServiceWholesale Distribution Automate or Streamline Ordering Procedures Provide Convenient Access to Product InformationProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Applications Vector Directory Numbers and VectorsSpecial Treatment for Selected Callers Night TreatmentOff-loading of Periodic Excess Calls Look-Ahead InterflowInformation Announcements for the Calling Party Expert Agent Selection Call PromptingLogical Agent Call Distribution Based on SkillDirect Agent Calling Voice Response IntegrationReason Codes Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application InterfaceCentreVu Call Management System Basic Call Management System CentreVu SupervisorCall Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface ArchitectureCallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor ServicesOther Vendor Products CallVisor Asai Maintenance ServicesPassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect ConfigurationsPassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity LodgingLanguage Options Additional FeaturesCall Accounting Definity ECS Hospitality Enhancements Attendant BackupMessage Tandeming Attendant Crisis Alert E911/CAMA TrunkCommunications with Property Management Systems Cordless Solution Mobility SolutionsTransTalk Medium Range Mobility SolutionLong Range Mobility Solutions Long Range Mobility SolutionsForum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Definity Extender Telecommuting SolutionsLucent Technologies TelecommuterModule Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for TelecommutingAudix Features for Telecommuting Personal Station AccessStation Security Codes Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications ProtocolISDN-PRI High Speed Links Data ModulesSeries Data Modules Modems and Modem Pooling Asynchronous Data UnitDefinity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing SolutionsDefinity Audix Voice Messaging System Reliability and Security Best Solution Worldwide Easy Installation and ExpansionImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10Bridged Call Appearance Abbreviated DialingConference Display of ISDN/PPM ChargeIntegrated Directory Integrated AnnouncementsLast Number Dialed Leave Word Calling Call CoverageWhisper Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call CoverageMessage-Retrieval Options Telephones and WorkstationsTelephones Analog Single-Line TelephonesIsdn BRI Telephones DCP TelephonesTelephones for the Global Marketplace Series Telephones555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing ProductsSoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStationDesktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and ServicesGroup Video System Page MultiPoint Control Unit Desktop Conferencing SystemsArranging Conferences Qsig Global Networking Networking Solutions12World Class Routing Time of Day Routing Network Management FeaturesAutomatic Route Selection Additional Network Feature Path ReplacementAutomatic Alternate Routing Look Ahead RoutingFacility Restriction Level Generalized Route SelectionBearer Capability Class Remote Network AccessPublic Network Call Priority Mode of Release ControlCall Retention Forced DisconnectNetwork Interfaces and Equipment Authorization CodesIntrusion Re-RingTie Trunks Local Exchange TrunksAuxiliary Trunks Miscellaneous TrunksE1 Interface Digital InterfacesT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband SignalingIsdn Service Upgrade Solutions13 Amortizing Replacement Costs Connecting to a NetworkEnsuring Uninterrupted Service Storing New Equipment Re-training AdministratorsMaking Optimum Use Available Lines Backward CompatibilitySeamless Integration System Management Solutions Definity ECS Management Terminal System Management Terminal ApplicationsDefinity G3 Management Applications Page Definity G3 Fault Management Terranova ECS AdministrationOneVision Enterprise Network Management Applications System Access Interface Support System AccessDefinity G3 Proxy Agent Administration Without Hardware Terminal AdministrationConcurrent User Sessions Host InterfaceTerminal Translation Initialization Basic Reporting SchedulingPerformance Measurements Page Page ECS Reports Generator Page Call Charge Information Call Detail Recording FeaturesCall Detail Recording Call Accounting Systems Call Detail Recording DevicesCall Accounting System Terminal Call Accounting System for WindowsIntuity Call Accounting System SecuritySecurity Violation Notification Call Restrictions Features Automatic Alternate Routing AAR Automatic Routing FeaturesAutomatic Route Selection ARS AAR/ARS Overlap SendingAlternate Facility Restriction Levels AAR/ARS PartitioningFacility Restriction Levels Traveling Class Marks Subnet Trunking Administered Connections Basic FeaturesAdministrable Language Displays Alphanumeric DialingAttendant Backup Alerting Alternate Operations Support System Alarm NumberAnswer Detection Attendant Auto-Manual SplittingAttendant Call Waiting Attendant Control of Trunk Group AccessAttendant Calling of Inward Restricted Stations Attendant ConsoleAttendant Direct Extension Selection With Busy Lamp Field Attendant Override of Diversion FeaturesAttendant Direct Trunk Group Selection Attendant DisplayAttendant Release Loop Operation Attendant RecallAttendant Serial Calling Audible Message WaitingAutomatic Callback Auto Start and Don’t SplitAutomatic Circuit Assurance Automatic Incoming Call DisplayBlock Collect Call Automatic Transmission Measurement SystemBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneBusy Verification of Terminals and Trunks Bulletin BoardCall Charge Information Call Detail Recording Call CoverageCall Forwarding Code Calling Access Class of ServiceCall Park Call PickupData Call Setup Customer-Provided Equipment AlarmConference Attendant Conference TerminalDial Access to Attendant Default DialingData Hot Line Data PrivacyEmergency Access to the Attendant Dialed Number Identification ServiceExtended User Administration Redirected Calls Distinctive RingingFiber Link Administration External Device AlarmingFacility Busy Indication Facility Test CallsHold Automatic HoldHunt Groups Intercept Treatment Individual Attendant AccessIntercom Dial Intercom AutomaticInternal Automatic Answer Manual Originating Line Service Loudspeaker Paging AccessLine Lockout Listed Directory NumberMisoperation Handling Manual signalingModem Pooling Multi-Appearance Preselection and PreferenceNight Service Music-on-Hold AccessPC/PBX Connection Power Failure TransferPersonalized Ringing Priority CallingPrivacy Manual Exclusion Recall signalingPull Transfer Recorded AnnouncementsRemote Access Recorded Telephone Dictation AccessRinging Abbreviated and Delayed Restriction ControlledSend All Calls Telephone Self AdministrationStation Hunting Temporary Bridged AppearanceTerminating Extension Group Timed Reminder and Attendant TimersTransfer Trunk Group Busy/Warning Indicators to AttendantTransfer Outgoing Trunk to Outgoing Trunk Trunk FlashTrunk Identification By Attendant Visually Impaired Attendant ServiceTrunk-to-Trunk Transfer Voice Terminal Alerting Options Voice Message RetrievalVoice Terminal Display World Class Tone DetectionCall Center Features Basic Call Management System Automatic Call DistributionCall Management System CMS Call PromptingCalling Party/Billing Number CallVisor Adjunct-Switch Application Interface AsaiPer Call CPN Restriction Expert Agent Selection Direct Agent AnnouncementFlexible Billing Inbound Call ManagementLook-Ahead Interflow Intraflow and InterflowMalicious Call Trace Multiple Call HandlingRedirection on No Answer Service ObservingVDN in a Coverage Path VDN of Origin AnnouncementVoice Response Integration Hospitality FeaturesVuStats Attendant Room StatusDo Not Disturb Hospitality ServicesDual Wakeup Room Activated Wakeup With TonesProperty Management System PMS Digit to Insert/Delete Multimedia FeaturesSingle-Digit Dialing and Mixed Station Numbering Multimedia call Early Answer on vectors and stationsMultimedia data conferencing T.120 via ESM Multimedia Call HandlingPrivate Networking Features DCS Alphanumeric Display for Terminals DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Automatic CallbackDCS Call Waiting DCS Call ForwardingDCS Distinctive Ringing DCS Leave Word CallingDCS Over ISDN-PRI D-channel Extended Trunk AccessDCS Trunk Group Busy/Warning Indication DCS With RerouteExtension Number Portability Private Network AccessInter-PBX Attendant Calls Node Number RoutingQsig Call Offer Qsig Call Forwarding DiversionQsig Call Transfer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSIQsig Called/Busy Name Display Qsig Path ReplacementQsig Path Retention Transit CounterPage DS1 Trunk Service Trunk Group FeaturesIsdn General R6 BRI Trunk EnhancementsFull Etsi Functionality NT Qsig Peer ProtocolAutomatic TEI Layer 1 DeactivationFacility and Non-Facility Associated Signaling Call-by-Call Service SelectionWideband Switching Multiple Subscriber Number MSN LimitedOverview System Capacity LimitsBMultiple Offer Categories Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity LimitsAutomatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default References AdministrationBasic Definity ECS Documents Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6CentreVu CMS Application-Specific DocumentsDefinity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACDHospitality Definity ECS Release 6 Hospitality Operations , Issue 4References 10Issue 5 January 555-230-024 Numerics GlossaryGL and AbbreviationsAdap AccunetADC ADU ADMAIM AiodALM-ACK AlboAMW ANIAsai ARSATB ATDAudix ATMAVD AUXAwoh AWGBcms BCCBCT BERCacr BTUCAG CARR-POW CamaCAS CBC CA-TSCCcis CcittCEM CdruCEPT1 CisprCMS CmdrCOR CPE COSCPN CPN/BNCSU CssoCTS CWCDCO DCEDCP DCSDiod DidDLC DivaDldm DMIDOT DossDPM DPRDXS DwbsEAL EbcdicEPN EMIEprom EpscsFAC FAT FASFAX FCCG3-MT G3-MAGptr GRSIAS HnpaICC Icdos ICDIcht ICIIntercept tone Integrated Services Digital Network IsdnInterface Internal callIsdn InwatsIS/DTT ISNLAP-D LANLapd LataLSU LinlLWC MACMapd MAPMA-UUI MCCMET MEMMFB MIMMpdm MOSMS/T MSAMtdm MssnetMTP MTTNAU NanpNCA/TSC NcossNPE NPANQC NSEOsha OQTOSI OSSPCM PBXPcol PcolgPMS PLSPNA POEPSC ProcrPsdn PTCOsig QppcnRAM RBSRFP RENRhnpa RinlRose RSCSabm SACSDI SddnSdlc SDNSSI SpidSSM SSVSysam SXSTabs TaasTAC TCMTOP TODTSC TTITTY TttnUAP UartVDN VARVIS VlsiWSS WSAZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics IndexIN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024