Lucent Technologies 555-230-024 manual

INTUITY CONVERSANT System

The system can handle single or multiple voice-response applications simulta- neously, and can serve up to 48 callers at once. It can operate by itself to dis- pense information or collect data, or it can work with a host computer to access a large database such as bank account records. With its speech-recognition capa- bility, even rotary telephone users can have access to sophisticated phone-based services. Advanced telephone features provide intelligent call-transfer capabilities and allow you to use the system in your existing tele- phone environment.

The system’s speech-recognition feature offers speaker-independent recognition of strings of digits and a standard vocabulary consisting of the digits 0 through 9, “oh,” “yes,” and “no.” With speaker-independent speech recognition, the system understands virtually any caller speaking American English. This differs from speaker-dependent recognition, which understands only one particular speaker.

INTUITY CONVERSANT Voice Information System also supports a text-to-speech option, a leading-edge technology developed by AT&T and Lucent Technologies. Text-to-speech uses computer-generated synthesized speech to help you auto- mate applications that were previously impractical to implement with pre-recorded digitized speech. It is particularly useful for applications that require access to large-volume databases or for applications that access infor- mation that frequently changes. The feature has built-in intelligence that enables it to:

■Read abbreviations accurately. For example, “Dr.” is spoken as “doctor” or “drive,” depending on the context in which it occurs.

■Read numbers accurately. For example, the ZIP code, “11423,” would be read, “One-one-four-two-three,” and not as, “Eleven thousand four hundred twenty three.”

You can also create new applications for the system by using the optional, easy-to-use CONVERSANT Script Builder, a menu-driven application develop- ment software package that gives you the tools to create a custom voice-response application.

INTUITY CONVERSANT Voice Information System is installed on the MAP/100 platform, which provides support for many advanced features, such as speech recognition, text-to-speech, and ISDN capability.

INTUITY CONVERSANT Voice Information System interfaces to a variety of host systems, either asynchronously or synchronously. A CallVisor Adjunct Switch Applications Interface connection to DEFINITY ECS is available via a Basic Rate Interface card. This enables the switch and the Voice Information System to exchange data and control signals so the Voice Information System can assist in call handling. Also available are Ethernet Local Area Network interfaces using both twisted pair and coaxial cable.

INTUITY CONVERSANT Voice Information System is a wide-ranging, flexible product, ready to solve your needs for interactive voice-response services.

555-230-024 Issue 5 January 1998 9-9