Index
Issue 5 January 1998 IN-5555-230-024
Do Not Disturb,5-1
documentation, related,C-1
duplicated control,1-15
duplicated control cabinets,1-9
duplicated control carriers,1-15
duplication
adjunct connections,1-23
built-in,1-16
system reliability,1-15
E
E1 interfaces,12-10
ECS Reports Generator,14-12
education applications,2-2
Electronic Industries Association (EIA) RS-232 ports,1-23
Electronic Tandem Network,12-18
emergency situations,1-16
Enhanced Trunk Signaling and Error Recovery,12-19
equipment
managing in ACD environment,3-12
network,12-8
system connections,1-21
Europhones,10-10, 10-12
expansion control cabinets,1-9
expansion port networks
cabinets,1-12
connections to processor port networks,1-23
DEFINITY ECS configurations,1-14
description,1-5
Expected Wait Time,2-4, 2-21
Call Vectoring,3-5
education applications,2-4
Expert Agent Selection
Call Center,2-18, 3-8
Call Prompting,2-9
Dialed-Number Identification Service,3-8
education applications,2-4
ISDN messages,3-8
skills,3-9
Extended User Administratio n of Redirected Calls (Tele-
commuting Access), telecommut in g,7-3
Extension Number Portability,12-18
F
Facility Restriction Level
authorization codes,12-8
description,12-5
Fax Messaging,5-4
feature descriptions,
see
Appendix A
feature transparency, distributed communications system
(DCS),12-19
features
Alternate Facility Restriction Level,12-6
AUDIX telecommuting,7-3
Centralized Attendant Service,12-16
CONVERSANT telecommuting,7-4
descriptions of each,A-1
Network Management,12-3
telecommuting,7-2
voice,10-1
financial services applications,2-16
First Party Call Control
CallVisor ASAI,4-3
Mode of Release Control,12-7
Forced Disconnect,12-7
foreign exchange trunks,12-9
Forum Personal Communications Ma nager
DEFINITY Wireless Business Sy stem similarities,6-4
description,6-4
Forum System Manager,6-4
Full Mailbox Answer Mode,9-5
G
Generalized Route Selection
Automatic Route Selection,12-4
description,12-5
GIS server 3000, implementation,4-10
Global Information Services (GIS),4-10
Group Listen,10-12
Group Lists,9-6
group video systems,11-7
GuestWorks server
enhancements,5-8
functions,5-1
H
hardware
cabinets,1-6
carriers,1-6
center stage switches,1-5
expansion port networks,1-5, 1-14
main configurations,1-14
primary components,1-5
processor port networks,1-5
healthcare applications,2-6
high reliability configurations,1-16
high speed link data module,8-7
high speed links,8-7
historical reports,3-14
HOME AGENT
Call Center,3-11
telecommuters,7-4
hospitality applications,2-13, 5-1
Host Interface,14-6