INTUITY Lodging
Issue 5 January 1998 5-5555-230-024
Language Options
Guests can hear voice mail prompts and menus in one of several lan guages. Up
to nine different languages may be installed and used at the sa me time. The
attendant enters the guest’s desired language at check-in time. The gue sts will
hear menus and prompts in their chosen languages after l ogging in to retrieve
messages. Contact your account representative for language options.
Call Accounting
Call Accounting takes call records supplied by the server, puts the records into a
standard bill format, and sends the billing information to t he property manage-
ment system. When guests check out, their long distance c alling charges are
printed automatically on their bill. This gives you better control over telephone
usage revenue.
Additional Features
INTUITY Lodging includes many features similar to those of DEFINITY AUDIX and
INTUITY AUDIX. (For more information, see Chapter 9, "Voice Processing Solu-
tions"). Guests may record their own personal greetings, fo r example, and broad-
cast messages to many recipients simultaneously.
When guests change rooms, their voice mailboxes can move with them .
Attendants can change room A with room B, transfer room A to room B, or mer ge
room A with room B so messages are not missed. Security and backup fea tures
protect privacy and ensure that information is not lost.
System administrators have many options for controlling the operation of I NTUITY
Lodging. For example, they can:
■Set fax options
■Customize the voice prompts
■Designate call coverage paths
■Define conditions under which callers are automatically s ent to an
attendant